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Behringer iStudio: Well, at least now I know why it crackles...
I have an Behringer iStudio is202 dock for my iPad 3rd gen. It works great, all its outputs and inputs are on the back, knobs on top, nice mixing section, pad fits great. Quiet and simple.
Decided to sell a few items and go with a two iPad setup. I heard about this crackling issue the docks had, but didn't think about it as I bought a second iStudio used for 70 bucks off eBay. No returns. For 30 bucks more I could've gotten one new and returned it, but no, I was going for the bargain. Get it home, plug it in, and hear no issues UNTIL I turn on a music app. There is a small tiny crackle, sparse and in stereo(?!), when the unit is quiet and not sending audio. Fine, I'll try another app... and another... and.... crap.
Now, being that I love electronica, and specifically static and pops and clicks and such, I thought I could ignore it. But I just can't stop thinking about it as I play, cringing like I have to touch a static charged doorknob everytime a sound fades out. As much as I like Pole and minimalist clicks and stutters, I feel like I can't stop thinking about how much it bothers me.
By the way, Borderlands works fine!
So I start looking for solutions online. Many say it is a problem with the firmware, the outputs, the grounding, etc. I look for schematics and repair manuals and maybe a glimpse of a tracer I could cut or a bypass I could solder if someone had figured out a solution. Nada.
So I contact Behringer. Not only do I ask for a repair center, I was insistant about knowing what the issue is exactly. Here is the reply:
Thank you for contacting Music Group.
The issue is Firmware. When the product first came out it worked fine, shortly thereafter an Apple update caused some apps to exhibit the random crackling on the audio output.
The only solution currently is a firmware update. This update cannot be done via USB. An internal chip must be replaced with a new one that has been factory programmed with the latest firmware.
For all non-warranty please note that there is a fee of $50 per hour for non-warranty repairs plus parts and shipping. You will be responsible for the shipping cost to our facility and the return shipping cost back to you. We require you to prepay the return shipping fee before your unit is sent to us for service, or you would need to send us a prepaid return shipping label or shipping account to charge you the return shipping cost. If our technicians cannot find any issues wrong with the unit or if you decide not to proceed with the repair then you would be responsible for the return shipping fee only.
And there it is. Now you know.
So, 50 an hour + shipping + parts. For a 100 item new. Yikes.
(crackle crackle)
Comments
I had the same issue, but they reprogrammed the chip for free. (under warranty).
Look at the bright side: you have an extra ipad charger and a small stand alone mixer....Maybe you could ask to send you a reprogrammed chip and find a pro near you to replace it.
Did you tried the headphone output?I remember people mentioning the static noise was coming from the main outs. (which do not pass the aux inputs, so maybe it's better using the headphone out)
strange I'm on an iPad 3/ istudio and I've never had this problem, the only app I get any crackle in is elastic drums and that was only after updating the iPad to 8.4.1, every other app still no problem.
The headphone out does not have a crackle, but the sound is crappier. I am pretty sure when I tried that option the incoming audio was disabled too.
I might try to ask for the chip. That is worth a shot.
Wonder if os9 will have no crackle, same crackle, MORE crackle?!
(Crackle)
Thing is: what did the makers of Borderlands do RIGHT so that everything sounds clean and fresh? And why didn't wveryone else?
This whole conversation is born from the fact that I tried to save 30 bucks.
I bought my is202 in 2013 and mine is quiet and smooth today with IOS 9 and all my apps up to date. I wonder why mine doesn't crackle?
Welcome to the world of behringer. Their qc is not always very good, so there are some pieces they make that vary widely. I have a small mixer that I now use for in ears onstage and it has been good. I had one in the past that had so much hiss it wasn't funny, but other people I know with that same model had no noise issues at all (I used their mixers to confirm it).
The $50 per hour is crazy based on original price, but actually pretty reasonable for a repair rate. Still, I don't think many people repair an out of warranty behringer piece of gear, at least not on the low end of the scale.
Maybe crack it open and see what the chip is and how it's mounted to the pc board... If it's socketed or plated through-hole soldering (PTH) maybe you can order the chip and DIY. Otherwise, sell on eBay and tack on $5 extra shipping to make a profit!!
)
Thanks for the ios 9 compatibility info. According to Behringer's support, they told me that the first pieces manufactured had "bad" firmware ,so maybe yours was newer....
If I had a used iStudio I would definitely mod it
http://www.untergeek.de/2013/01/tech-hack-alesis-io-dock-with-usb-hub/
That's messed up, and exactly how I ended up with this unit in the first place. Nope. I'm pretty sure this is sarcastic, but that is why we need to have the option to write in Sarcasm Purple.
I see both sides of the coin, $50/hour seems reasonable to swap out a chip but it should never take more than an hour so why not just call it 50$ flat? But paying half the price (plus shipping {twice}) of the unit for getting something broken that you didn't break is absurd. Such is the material world I suppose.
Now on the eBay front I think that as long as you are honest and say that you hear a hum from the outs but not the headphones, you can sell it as is...morally in my opinion. Some people can fix it for nothing, will only use headphones, or just don't care because they are using it for fun!