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Right to 30-day refund becomes (uk) law
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Ooh, some retailers coughapplecough are going to hate this new UK law, which also covers digital content: http://www.bbc.co.uk/news/business-34403005
'If your purchase doesn't work we might give you a refund after 14 days, if you've been a very good boy...' - oh no you won't, it's now up to 30, even if I've been very, very naughty.
Comments
So if theres a bug theres a refund!
Sounds like it: "Now, if you buy a product - whether physical or digital - and discover a fault within 30 days you'll be entitled to a full refund,"
Be interesting to see how Apple deals with this one.
Also this is going to keep a few companies on their toes:
http://www.bbc.co.uk/news/uk-34402483
I think it's fair enough with apps. The app descriptions often do not give enough information on which apps are meant to work with which device or iOS version.
Apple need to help the consumer make an informed choice, but I do see that this may get abused by some. Who needs more than 30 days with many iOS games for example!
It would be fair if it wouldn't be so easy to abuse the system.Meant:the app is still on your device,even after you got your refund.
Hence my second paragraph - 'but I do see this may get abused by some'.
Yes, to be fair, you should have to return the app if you want a refund.
What about songs? You pay for a song, copy it, then claim it didn’t do what you expected it to, or something. Same with films — you pay for a big long film, copy the whole thing, then say that it was disappointing. And online television series, too.
What about online courses and educational materials? If you pay for a course on some subject or other, do the entire course, then claim it wasn’t explained well enough and you don’t understand it.
I suspect that the app manufacturers, as well as the film industry, and the online education industry, will in return investigate further protection measures to stop stuff being copied and distributed, so we’ll be back there again.
Overall I'd say it was a good thing, but it could be a legal minefield, for all concerned, so the legal profession must be liking this, but it also adds to the craziness of the EU, tax, consumer rights etc. Yes it's all one market, except for proviso A,B,C.......Z.
I don't see that songs and films are the same thing as apps at all. Apps are tools. If they don't work then you should be entitled to a refund.
Creative output has always had an uneasy relationship with commercebut I think that is a completely separate issue.
Overall this is good progress for the consumer but I do expect big companies will try and get around it, as usual.
By the sound of thing's, it's to cover faulty items: "They will be entitled to a full refund, or a replacement, if the goods are faulty." so unless you bought an album by U2 it's unlikely the new law would cover this.
I think it's good news for consumers who might otherwise get stuck with abandonware, but app-savy buyers can overlook the odd bug if it's a product by a responsive, active developer.
For example someone buying Auria, today, would read "Compatibility: Requires iOS 6.0 or later. Compatible with iPad" in the product description. But it doesn't work with iOS9, and apparently (I'm happy to be corrected on this) the current version isn't going to be fixed to do so. Customers could find themselves stuck with a product that doesn't work, and should be entitled to a full refund if no fixes are planned, without being forced to beg to Apple to let them have their money back.
@monzo
Spot on with Auria.
Market forces work things out.
If an app is bunk, in time people will not buy it. People on forums and reviews handle that.
No need for government to get involved.
Ultimately, the companies who are wealthy enough will have the influence to have the laws tailored in order for them to receive a work-around or exception. (here in US anyway)
Sidenote: I got refund on $11.99 app re-credited within 8 hours on Monday. (won't say what app)
I've only ever gone for two refunds. Apple has always been pretty good at customer service for myself. The only downside is waiting for the money to get back into the bank to spend again. I would like the option of app credit.
Oh, I didn't think of that.
Yes, I only use ITunes cards. I don't use credit cards or debit cards ever(cash only)--- so I only use pre-paid ITunes cards.
Speaking of IPHONE6 plus ---
Kind of at the point that I would like to see more "IPad"only apps become 6plus ready.
Most IPAD only apps would work fine on my 6+
Disagree with that 100% - customers need official protection from rogue companies.
A couple of months back Apple refused to refund an app I bought that didn't work.
Initially they told me I would have to contact the developer directly and ask them to fix the issues (I did, they didn't), or leave a bad review on their store. But that's the point, I bought the product on their store, a product advertised as fully compatible with my device, and they happily took my money for the purchase. But if they're selling faulty goods it's not MY job to chase up their supplier, or just give up, lose money on a dud purchase, and write a review on their store in the hope it'll save others from being misled.
I stood my ground, sent numerous emails and eventually they relented - but I shouldn't have been made to do this, and most people would have given up, and lost their money.
The marketplace sales model is a big cash cow for companies, who try and deny all responsibility for the products they sell, and wriggle out of providing refunds wherever they can, while pocketing commission and making very big profits for very little work. Hopefully this law will protect (at least UK customers) from getting ripped off.
I have asked for refunds three times now (out of dozens of purchases) and each time it went through fine. the last refund I got came with an email asking me to help out the dev by sending them bug reports etc and to try to keep using the app which i thought was interesting. Each of the three refunds has been quite different. Not sure if the process has been changing or if it varies app to app or dev to dev but it does sound like region may play a part moreso now.
Since the early beginning of iOS you could ask for a refund within 90 days via send a problem. I used it 2 times (the only 2 apps i asked and got a refund without any further questions). So it's nothing new really.
They put a stop to that a few months ago and changed policy and terms, supposedly giving them the right to refuse a refund - even if an app was faulty. The new law reinstates customer protection.
I really wish we could resell apps next!
1-0 to the consumer!