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Dropbox app storage....silly question

[Deleted User][Deleted User]
edited July 2018 in Other

I’ve noticed my Dropbox app is taking up over a gigabyte of storage. Probably a silly question - but why? I thought it just transferred files from the iPad to my cloud account - is it saving copies on the iPad? Any idea how I can get the footprint down without losing files? When I browse its files it’s just showing the online content.

Cheers.

Comments

  • KühlKühl

    @MonzoPro said:
    I’ve noticed my Dropbox app is taking up over a gigabyte of storage. Probably a silly question - but why? I thought it just transferred files from the iPad to my cloud account - is it saving copies on the iPad? Any idea how I can get the footprint down without losing files? When I browse its files it’s just showing the online content.

    Cheers.

    You must somehow have your files stored locally. Check with the files app.
    I would’ve deleted the app and reinstalled it, after making sure my files are stored in Dropbox cloud or on a desktop.

  • [Deleted User][Deleted User]
    edited July 2018

    Thanks. Yeah I’m guessing it’s stored something somewhere, but I’ve only used it to upload stuff. Weird, I’ll have to dig around and see what it’s doing. The whole point of the thing is to keep disk space down, so I’ll remove it if it’s adding to it.

  • [Deleted User][Deleted User]
    edited July 2018

    @MonzoPro said:
    Thanks. Yeah I’m guessing it’s stored something somewhere, but I’ve only used it to upload stuff. Weird, I’ll have to dig around and see what it’s doing. The whole point of the thing is to keep disk space down, so I’ll remove it if it’s adding to it.

    For instance on my pc I have a Dropbox app, you drag files to it for uploading to the Dropbox web account. It’s much faster to upload this way. However once uploaded to the cloud I have to delete the pc files, this is in the preferences under syncing.

    I’m not sure if this is the same on iPad but you must have the Dropbox app loaded?

  • [Deleted User][Deleted User]

    @[Deleted User] said:

    @MonzoPro said:
    Thanks. Yeah I’m guessing it’s stored something somewhere, but I’ve only used it to upload stuff. Weird, I’ll have to dig around and see what it’s doing. The whole point of the thing is to keep disk space down, so I’ll remove it if it’s adding to it.

    For instance on my pc I have a Dropbox app, you drag files to it for uploading to the Dropbox web account. It’s much faster to upload this way. However once uploaded to the cloud I have to delete the pc files, this is in the preferences under syncing.

    I’m not sure if this is the same on iPad but you must have the Dropbox app loaded?

    There are bugger all settings in the app. Seems a lot of people have been complaining about it, so they've now added a 'clear cache' button, but it's not working for me. The other suggestion is to sign in and then out again, but still not working for me. And I'm warned deleting the app will mean I 'lose my data'. I've checked the offline files, and it says there's nothing in there, but when I check the iPhone storage settings it says Dropbox is storing nearly a gigabyte of data.

  • [Deleted User][Deleted User]

    @MonzoPro said:

    @[Deleted User] said:

    @MonzoPro said:
    Thanks. Yeah I’m guessing it’s stored something somewhere, but I’ve only used it to upload stuff. Weird, I’ll have to dig around and see what it’s doing. The whole point of the thing is to keep disk space down, so I’ll remove it if it’s adding to it.

    For instance on my pc I have a Dropbox app, you drag files to it for uploading to the Dropbox web account. It’s much faster to upload this way. However once uploaded to the cloud I have to delete the pc files, this is in the preferences under syncing.

    I’m not sure if this is the same on iPad but you must have the Dropbox app loaded?

    There are bugger all settings in the app. Seems a lot of people have been complaining about it, so they've now added a 'clear cache' button, but it's not working for me. The other suggestion is to sign in and then out again, but still not working for me. And I'm warned deleting the app will mean I 'lose my data'. I've checked the offline files, and it says there's nothing in there, but when I check the iPhone storage settings it says Dropbox is storing nearly a gigabyte of data.

    as long as the data is on you dropbox cloud account you are safe, best to check that from a PC/Mac.

  • CarnbotCarnbot
    edited July 2018

    What does it say when you look at "manage offline files" in the dropbox app? under the account tab.
    Offline files is probably what's taking up your space on the ipad.

  • AndyPlanktonAndyPlankton

    I think it has a hidden cache somewhere, when I was on my 16GB device I would regularly uninstall/reinstall the app to free up space (I found no other way).
    Since I've gone up 64GB I haven't been monitoring it.

  • [Deleted User][Deleted User]

    Thanks for the replies...

    @[Deleted User] said:

    as long as the data is on you dropbox cloud account you are safe, best to check that from a PC/Mac.

    Yeah it's all online, I'm worried if deleting the app (and data - wherever that is) will affect the online files though.

    @Carnbot said:
    What does it say when you look at "manage offline files" in the dropbox app? under the account tab.
    Offline files is probably what's taking up your space on the ipad.

    Completely empty.

    @AndyPlankton said:
    I think it has a hidden cache somewhere, when I was on my 16GB device I would regularly uninstall/reinstall the app to free up space (I found no other way).
    Since I've gone up 64GB I haven't been monitoring it.

    Yeah it must have. I think I'm ging to try deleting/reinstalling.

  • [Deleted User][Deleted User]

    @MonzoPro said:
    Thanks for the replies...

    @[Deleted User] said:

    as long as the data is on you dropbox cloud account you are safe, best to check that from a PC/Mac.

    Yeah it's all online, I'm worried if deleting the app (and data - wherever that is) will affect the online files though.

    @Carnbot said:
    What does it say when you look at "manage offline files" in the dropbox app? under the account tab.
    Offline files is probably what's taking up your space on the ipad.

    Completely empty.

    @AndyPlankton said:
    I think it has a hidden cache somewhere, when I was on my 16GB device I would regularly uninstall/reinstall the app to free up space (I found no other way).
    Since I've gone up 64GB I haven't been monitoring it.

    Yeah it must have. I think I'm ging to try deleting/reinstalling.

    I think you are OK if you can see the files from another device but I think in this case you should confirm what files you have online with Dropbox Customer service.

  • CarnbotCarnbot

    Yeah must be old offline files in the cache, reinstalling should do it :)

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