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Problem with Synthmaster Player
I have the Synthmaster Everything bundle and have installed Synthmaster Player iOS but cannot get IAP to work properly on my devices (Ipad 6th and 7th Gen).
When I try to restore purchases, I get a blank list and when I try to get the free additional sounds, it crashes.
I have reached out to KV331 support as well as Apple App Store support and they have no solutions. Has anyone else experiences this kind of behavior or am I the only one? I would love to be able to access all of my Synthmaster sounds on my iPad.
Comments
Hello,
We will release a new update very soon and that should fix the issue you are experiencing.
It happened to me the other day as well, and i decided to “purchase” one of my iap’s again and actually got charged, not sure if the refund was approved. Good to know there is a fix coming.
Well, you shouldn't be charged again, Apple should keep a record of your purchases. If that's the case I'm sure they will give a refund.
I sure hope so. I would really like to get access to all of my sounds.
Yes, I did get a refund.
I am happy to report that the problem was finally fixed and I now have access to my purchased sound banks. I am surprised and disappointed to find out that I do not have access to the Synthmaster VST factory banks even though I own the Synthmaster "Everything" bundle. It is an additional $10. I guess "Everything' does not really mean everything.
@lbiyikoglu I'm having trouble purchasing the new retrowave IAP. Whenever I push "buy now" it just sits there and does nothing. All of the other IAPs work fine. Any ideas?
Same here since The discount
Apparently there is a bug, we just submitted a new version, I think in a few days this issue will be fixed
@lbiyikoglu ah great to hear. If it helps any, the first time I tapped on it, the purchase modal appeared, but I accidentally turned my device off instead of double pressing the power button. After that it wouldn’t appear. Possible that you are tracking the tap on the buy now? I thought that might be the case, but deleting and reinstalling didn’t help.
@lbiyikoglu also, I should clarify that this is not on player, this is on one. Also, was able to make the purchase on my iPhone, but now it still won’t show up on my iPad. I’ve sent a few emails to your support. Any idea what’s up?
Same here. All IAP are like locked.
I’ve had the same issues with SynthMaster One. None of my IAPs are working on PC or IPad.
Try Download Desktop Presets from the menu on the top where it displays Preset name on SM1. This will download all purchased presets on all devices