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Focusrite Scarlett 4i4 3rd gen just died

A moment of silence for my fallen comrade - my Scarlett 4i4 3rd gen. No really, a moment of silence because there’s no audio at all, no lights, no nothing! Dead in the water... was working fine a day or two ago and now nothing. :(

I just opened a “support ticket” sigh (I hate doing these!) probably going to have to get a warranty replacement as this unit is not that old at all.

Comments

  • The day the music died...

    Good luck I hope they treat you well...

  • @lsd87 said:
    The day the music died...

    Good luck I hope they treat you well...

    Thanks. I just got off the phone with Focusrite/Novation in California, and yes, they were very helpful. They’re going to replace the interface. Sad part is, now I have to wait for them to send me their shipping label to send this one back first. Then wait on the new one.

    I guess I can always use my iRig interface for the time being, if I just have to record something.

  • @Intrepolicious, I was looking at a Scarlett AI... maybe will return to Steinberg UR22.

  • edited September 2020

    must ave gotten a dud, think they are good... OR you got a static discharge ( i killed a MOTU once port died deff static)
    BTW why not just print the return shipping label from email

  • I'm happy with my Focusrite stuff, always been... but I think swapping UR22 for Scarlett is a step back sound wise. Somehow UR serie imo outstands competition on I/O. @LinearLineman

  • @0tolerance4silence, not quite sure what you mean. Scarlett better on sound and UR better on connectivity?

  • edited September 2020

    @LinearLineman said:
    @0tolerance4silence, not quite sure what you mean. Scarlett better on sound and UR better on connectivity?

    The quality of I/O - audio quality, recording and monitoring - in UR interfaces is better than Scarlett.
    Scarlett is great for latency, especially their latest stuff (2nd, 3rd gen).

    Edit: *low latency :D

  • @0tolerance4silence ... got it. Do the Scarletts connect to a Pro2. Or just the 2018 Pro?

  • anything with C

  • @LinearLineman said:
    @0tolerance4silence ... got it. Do the Scarletts connect to a Pro2. Or just the 2018 Pro?

    You should be able to connect anything to anything with the right dongle. You can connect 3rd gen Scarlett directly with usb-c, but in practice you'll still need a dongle to hook up other things.

  • @noob said:
    must ave gotten a dud, think they are good... OR you got a static discharge ( i killed a MOTU once port died deff static)
    BTW why not just print the return shipping label from email

    It worked great for a little over a year. It’s got a 3 year warranty. I have to email them this form with a copy of my original receipt before they’ll email me back the shipping label for the RMA.

  • @0tolerance4silence said:

    @LinearLineman said:
    @0tolerance4silence ... got it. Do the Scarletts connect to a Pro2. Or just the 2018 Pro?

    You should be able to connect anything to anything with the right dongle. You can connect 3rd gen Scarlett directly with usb-c, but in practice you'll still need a dongle to hook up other things.

    This^ a USB-C hub is the way to go with the USB-C equipped iPad Pros.

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