Can’t redeem app code? [fixed for now]

iOSTRAKON

Anybody else getting this?

iOSTRAKON

Tried my iPad Pro (13.5.1) & iPhone 8+ (13.7)

Gavinski

Does 'illegal character' refer to you or the youtuber you won it from? 😂

espiegel123

@iOSTRAKON said:
Tried my iPad Pro (13.5.1) & iPhone 8+ (13.7)

Are you typing or cut and pasting the code?

Poppadocrock

I did one recently, maybe 2 days ago and it worked fine.

But it sounds like there is a symbol or character something like *:”€£¥§^[]{}><\…~|%@#$&;+=/;()’,. In the redeem code that shouldn’t be there.

iOSTRAKON

I wish! I can’t even access the screen to put a code in.

@Gavinski said:
Does 'illegal character' refer to you or the youtuber you won it from? 😂

@espiegel123 said:

@iOSTRAKON said:
Tried my iPad Pro (13.5.1) & iPhone 8+ (13.7)

Are you typing or cut and pasting the code?

@Poppadocrock said:
I did one recently, maybe 2 days ago and it worked fine.

But it sounds like there is a symbol or character something like *:”€£¥§^[]{}><\…~|%@#$&;+=/;()’,. In the redeem code that shouldn’t be there.

iOSTRAKON

Apple support said to update to 14.3

I’m doing it on my phone but not ready to take the jump on the iPad

espiegel123

@iOSTRAKON said:
Apple support said to update to 14.3

I’m doing it on my phone but not ready to take the jump on the iPad

What OS are you using?

iOSTRAKON

@espiegel123

13.7 on the iPhone 8+
13.5.1 on the iPad Pro 12.9

DMan

@iOSTRAKON said:
Apple support said to update to 14.3

I’m doing it on my phone but not ready to take the jump on the iPad

Did you get to the tech support or iTunes/media account support?

I mean usually it will say something like “error #whatever”. “Bad Message” seems really weird.

Hopefully your update works. Otherwise, check for Profiles, VPNs, and Security software. This is especially true if you use the same ones on all devices. Disable them temporarily if you are.

If the issue is happening everywhere and it’s not working after your update, you might just ask to get to iTunes media support as it could be an account issue rather than a tech support issue since it’s happening on all devices.

iOSTRAKON

The update fixed it on my phone! Holding out to update on the iPad though. Thanks for the feedback

@DMan said:

@iOSTRAKON said:
Apple support said to update to 14.3

I’m doing it on my phone but not ready to take the jump on the iPad

Did you get to the tech support or iTunes/media account support?

I mean usually it will say something like “error #whatever”. “Bad Message” seems really weird.

Hopefully your update works. Otherwise, check for Profiles, VPNs, and Security software. This is especially true if you use the same ones on all devices. Disable them temporarily if you are.

If the issue is happening everywhere and it’s not working after your update, you might just ask to get to iTunes media support as it could be an account issue rather than a tech support issue since it’s happening on all devices.