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Best way to contact Virsyn? Addstation still crashing with certain patch.
Just tested Addstation 1.3.0 (just released) with a patch which causes a crash (100% consistent) which I created in 1.1.0 or before.
Still crashing. So I hope to resubmit my error report so it can be looked into. It might be that my earlier report didn't reach the dev, so I want to make sure the report is added to the fix list.
Has anyone had any success in hearing back from Virsyn? How did you contact the dev? I contacted them through the App Store dev contact thingy but no idea if that's the best way.
Comments
Hi, I would re-submit via that email address you got from the beta test and you might also try the contact email address from their web site. My experience is that Harry rarely responds to email but does read them. Follow-up emails can be useful to remind him about about problems you've encountered.
What are the circumstances of your 100% consistent crash? What is it that you created?
People are using this app so you're case might be related to some other factor... IOS version, DAW, etc.
https://forum.audiob.us/discussion/43233/107-virsyn-addstation-presets-giveaway-video-wt-good-news/p1
I created a patch where all the Blocks are filled. I hold down a note for a few seconds and KABOOM. App crashes ... it feels more like an app crash than a system one due to its consistency.
Old joke.
Patient: When I raise my arm above my head it hurts.
Doctor: Don't raise your arm above your head. That will be $100.
Don't use that patch or remove one block and re-test.
I'm going to try and see if I can get a KABOOM.
Yup I think I'll do that though I wasn't sure which Virsyn website to get contact details from (and I wasn't part of the beta so I don't have that).
I have tried using the Contact form on virsyn.net, but it gave no success message, gobbled the message and didn't email a copy to my address as requested, so I don't think it got through.
If anyone has been able to find a support email address I'd be grateful if you would post it here thanks.
Sure, that might avoid the pain, but I'd prefer to have the use of my arm back
When I have contacted them, I have used all the email addresses found on their company info page
OK thanks - I didn't realise they had a desktop product website too.
I can't duplicate your problem. Can you share the preset? I have 3 copies of AddStation running with all blocks loaded and no Kaboom's. I hold notes on the keyboard for 20 seconds and no KABOOM's. It might not be the app but the IOS version or the DAW or that configuration pin the DAW with additional AUv3 apps.
The crash is happening in both standalone and AUv3. I’m on iOS 13.6.1 on an iPad Pro 2017.
I’ve attached the ZIP of the patch exported using the synth’s file sharing facility.
Thanks for your help!
Hi,
just downloaded and could reproduce the crash. Will have a look at this.
Harry
That’s great - thanks for your response.
This makes me really curious, I have made so many patches that uses the synth to a max but never had problems with crashes. Loading more than two or three instances in AUM often cause problem but, again, seldom or never crashes. Good to see that quick response.
I cannot get this preset to appear in my instrument list. I'm glad @virsyn did.
No KABOOM's for me, I guess unless someone can slip me a clue on why I download the
preset.ZIP, unzip the instrument, drop into the subfolder exposing the *addstation preset,
click on it cause AddStation to start and after starting...
I can find no evidence of the new instrument called "Ambient Cave 6a CRASH". I had similar issues with the 107 Free @pxlhg1 presets but eventually they did install.
Does anyone know how to get in touch with @Virsyn? (Just kidding). I have lots of other toys to play with and BLOW UP stuff.
Did you see that my presets are now included in the latest update? It was your suggestion to begin with
(They are under User).
I opened this crash patch and it crashes for me too. Weird. The only strange thing I could see was a black gap in the beginning of /Sequence Mod Part 4/ but as soon as you touch it it corrects itself, never seen that. Tried a re-save and a restart but it crashes after hold note. Petty. Nice sound @craftycurate
I updated and deleted all the presets added by hand. This really cleaned up my
Preset folders. I still can't get the CRASH preset to install... is it just me?
Ha! Thank the creator of "Ambient Cave" factory preset and whoever coded the Randomiser!
Ha! (right back at ya!
) I never use those randomizers, not in my fractal art apps (or other graphical), not in my musical apps. There's nothing wrong with them, they just don't do it for me. 
(I guess if one's on a small phone screen they can come in handy as Paulo said on some other place discussing just this.) Sometimes, on the Harmonies area I start by remove every fourth or third from left to right and when passing the center of the screen I accidentally press the dice and have to start over, so annoying 
Randomisers often get me started ... I’m not really a “design from scratch” kinda guy. If I hear something interesting and unexpected it often kicks my creativity into gear in a way that a blank page/default patch doesn’t so readily.
At the same time I will always get to work on that promising start that the Randomiser produced and create something that’s my own. So maybe a bit of both 😬
Thank you once again @Pxlhg for these amazing presets and thanks Harry @VirSyn for sparing me the tediousness of importing them one by one.
Ha once again 😁 Just twigged you’re the kind donor of the preset banks, now helpfully included with the 1.3.0 update. Off to play with these and look for inspiration ... thanks!
For sure. And thanks for the thanks for the preset bank
You're welcome! I appreciate it. For the import folder part, I can't get it to work Harry, the export does so that's very good and the awesome 'Move' function is also in place, really have missed that one.
For the folder import: It do say it has successfully imported the (x) folder but I can't figure out where.
Send me the import zip and I try it. Crazy, but already tried the original import.zip you put online and this worked here.
It does work. I don't know if I had a ghost after testing craftycurates crashed patch but I did a restart and tried again, so all is good. Sorry to waste your time.