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Getting rid of a phantom file on mac Big Sur?

skiphuntskiphunt
edited February 2021 in Other

Hey,

I've got this problem that's driving me nuts.

I got a Mac Mini M1. Discovered an old app for retouching doesn't work in Big Sur. I don't use it anymore so I was just trying to delete it. It's called Snapheal by MacPhun.

I deleted the app but I did a search for any other hidden files associated with it and deleted all of those too.

Except, there's these two folders that it says are in Mobile Documents. Only they don't show in mobile documents and don't show as hidden files either. And yet, every time I try to delete them I get an error. I've tried using the terminal to delete them too but they just come back.

It's driving me insane that I can't delete these files that don't even show up as hidden files.

Anyone ever had a similar situation? Here's a screen shot of what I'm seeing and can't delete.

Any help greatly appreciated.

Comments

  • NeonSiliconNeonSilicon

    I think Mobile Documents is where the iCloud directories are stored. Try looking in System Preferences under Internet Accounts and then click on the iCloud entry in the left column. Then click on the manage button in the iCloud Drive entry in the right hand column. See if the app is listed there. If the app is listed there, clicking off the checkbox might disable it and get rid of the files.

  • skiphuntskiphunt
    edited February 2021

    @NeonSilicon said:
    I think Mobile Documents is where the iCloud directories are stored. Try looking in System Preferences under Internet Accounts and then click on the iCloud entry in the left column. Then click on the manage button in the iCloud Drive entry in the right hand column. See if the app is listed there. If the app is listed there, clicking off the checkbox might disable it and get rid of the files.

    I tried that from the icloud drive itself, and from clicking on the icloud link via my Apple ID. I hadn't tried going in through internet accounts as you suggest, but I just tried and it's not listed there either.

    I wonder if there's an icloud plist that I can safely delete that will force it to rebuild it's library?

    I get the impression that there's not folders actually there, but there's something telling it they're there.

    Bugs me because I never really trusted that MacPhun company. Vaguely remember some of their practices seemed shady. So, it makes me nervous that there's indication one of their files is still there and won't let me get rid of it.

  • yowzayowza

    Not on Big Sur here but I have run into a few issues with invisible files on Mac OS over the years and came across a free app called Tinkertool which allows you access to hidden files. I just checked and there is a version for Big Sur. https://www.bresink.com/osx/TinkerTool.html

    You turn on access to the hidden file system and need to turn it off after you’re done. Disclaimer: Use it carefully and I’m not responsible if you hose your system. Also I have not used it for anything iCloud related so I don’t know if it works.

  • NeonSiliconNeonSilicon

    @skiphunt said:

    @NeonSilicon said:
    I think Mobile Documents is where the iCloud directories are stored. Try looking in System Preferences under Internet Accounts and then click on the iCloud entry in the left column. Then click on the manage button in the iCloud Drive entry in the right hand column. See if the app is listed there. If the app is listed there, clicking off the checkbox might disable it and get rid of the files.

    I tried that from the icloud drive itself, and from clicking on the icloud link via my Apple ID. I hadn't tried going in through internet accounts as you suggest, but I just tried and it's not listed there either.

    I wonder if there's an icloud plist that I can safely delete that will force it to rebuild it's library?

    I get the impression that there's not folders actually there, but there's something telling it they're there.

    Bugs me because I never really trusted that MacPhun company. Vaguely remember some of their practices seemed shady. So, it makes me nervous that there's indication one of their files is still there and won't let me get rid of it.

    I'm guessing that there is some kind of synchronization issue with iCloud. There is probably some other process that has data cached that thinks these folders need to exist. I really dislike not being able to clean up things like this.

    The folders are probably empty. You can cd into them in terminal and do an ls -a and verify.

  • skiphuntskiphunt

    @yowza said:
    Not on Big Sur here but I have run into a few issues with invisible files on Mac OS over the years and came across a free app called Tinkertool which allows you access to hidden files. I just checked and there is a version for Big Sur. https://www.bresink.com/osx/TinkerTool.html

    You turn on access to the hidden file system and need to turn it off after you’re done. Disclaimer: Use it carefully and I’m not responsible if you hose your system. Also I have not used it for anything iCloud related so I don’t know if it works.

    I've heard of Tinkertool from way back. But, I can see hidden files with command period shift. I can also see them with the Funter app I'm using. Funter finds the folders but it won't let me delete them. Give's me an "Error Code -50"

  • skiphuntskiphunt

    @NeonSilicon said:

    @skiphunt said:

    @NeonSilicon said:
    I think Mobile Documents is where the iCloud directories are stored. Try looking in System Preferences under Internet Accounts and then click on the iCloud entry in the left column. Then click on the manage button in the iCloud Drive entry in the right hand column. See if the app is listed there. If the app is listed there, clicking off the checkbox might disable it and get rid of the files.

    I tried that from the icloud drive itself, and from clicking on the icloud link via my Apple ID. I hadn't tried going in through internet accounts as you suggest, but I just tried and it's not listed there either.

    I wonder if there's an icloud plist that I can safely delete that will force it to rebuild it's library?

    I get the impression that there's not folders actually there, but there's something telling it they're there.

    Bugs me because I never really trusted that MacPhun company. Vaguely remember some of their practices seemed shady. So, it makes me nervous that there's indication one of their files is still there and won't let me get rid of it.

    I'm guessing that there is some kind of synchronization issue with iCloud. There is probably some other process that has data cached that thinks these folders need to exist. I really dislike not being able to clean up things like this.

    The folders are probably empty. You can cd into them in terminal and do an ls -a and verify.

    I think I'm going to give on this. I tried signing out of iCloud Drive and not letting it save a copy of documents. After I do this, the files are gone. But, as soon as I turn iCloud Drive back on, they come back.

    I found a couple of old articles about this. It appears there's nothing I can do. Apple keeps and infinite number of "containers" in the cloud, so that after I delete them... the iCloud just replaces them.

    https://discussions.apple.com/thread/7068081

    https://apple.stackexchange.com/questions/260224/remove-folders-in-library-mobile-documents

    Thanks for taking a stab at it! :)

  • NeonSiliconNeonSilicon

    @skiphunt said:

    @NeonSilicon said:

    @skiphunt said:

    @NeonSilicon said:
    I think Mobile Documents is where the iCloud directories are stored. Try looking in System Preferences under Internet Accounts and then click on the iCloud entry in the left column. Then click on the manage button in the iCloud Drive entry in the right hand column. See if the app is listed there. If the app is listed there, clicking off the checkbox might disable it and get rid of the files.

    I tried that from the icloud drive itself, and from clicking on the icloud link via my Apple ID. I hadn't tried going in through internet accounts as you suggest, but I just tried and it's not listed there either.

    I wonder if there's an icloud plist that I can safely delete that will force it to rebuild it's library?

    I get the impression that there's not folders actually there, but there's something telling it they're there.

    Bugs me because I never really trusted that MacPhun company. Vaguely remember some of their practices seemed shady. So, it makes me nervous that there's indication one of their files is still there and won't let me get rid of it.

    I'm guessing that there is some kind of synchronization issue with iCloud. There is probably some other process that has data cached that thinks these folders need to exist. I really dislike not being able to clean up things like this.

    The folders are probably empty. You can cd into them in terminal and do an ls -a and verify.

    I think I'm going to give on this. I tried signing out of iCloud Drive and not letting it save a copy of documents. After I do this, the files are gone. But, as soon as I turn iCloud Drive back on, they come back.

    I found a couple of old articles about this. It appears there's nothing I can do. Apple keeps and infinite number of "containers" in the cloud, so that after I delete them... the iCloud just replaces them.

    https://discussions.apple.com/thread/7068081

    https://apple.stackexchange.com/questions/260224/remove-folders-in-library-mobile-documents

    Thanks for taking a stab at it! :)

    Probably the best choice. I doubt that there is anything left of the original app. I think most of the reason they hide the Library directory is because it has gotten so huge and filled with junk that seeing it is disturbing to end users.

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