iPad STILL won’t update to new 15.4

uncledave

@LinearLineman said:
@uncledave, it does sound like it’s a setting thing. Both my other iPads updated no problem. My concern about hooking to a computer (my Apple affiliated store will do it for $45 and probably less likely to lose my data) is that I’ll have to do it every time and jeopardize a few hundred Cubasis projects and mixdowns.

Now the update gets stuck earlier on preparing update.
I can stick with 15 probably for two years, don’t you think? Then I’ll be ready for a new pro.

There was no vpn connection, btw.

I was not asking about a vpn, but about a Profile. Some services (schools, employers, etc.) install Profiles to force specific configuration items. If there was a Profile, it would be in that VPN and Device Management item in Settings. If it's not there or empty, then you're good.

Is there any chance that you're on an iPadOS beta? That would prevent updating to a regular release, even if the release is newer.

LinearLineman

@uncledave, no school assignments, no beta.

@CapnWillie @Poppadocrock, I’ll give that a try. Meanwhile I’m working happily away on 15. Should I really care?

So… I spoke to Apple support….

1. He told me iCloud does not backup data from Cubasis3. Is that true?
2. He said I might be able to transfer the Cubasis data to a laptop and make a hard copy on a flash drive. Is that true?
3. He couldn’t tell me if I will have a problem with future updates.

Apple support called me within 5 minutes. Wow!

Ben

@LinearLineman said:
@uncledave, no school assignments, no beta.

@CapnWillie @Poppadocrock, I’ll give that a try. Meanwhile I’m working happily away on 15. Should I really care?

So… I spoke to Apple support….

1. He told me iCloud does not backup data from Cubasis3. Is that true?
2. He said I might be able to transfer the Cubasis data to a laptop and make a hard copy on a flash drive. Is that true?
3. He couldn’t tell me if I will have a problem with future updates.

Apple support called me within 5 minutes. Wow!

That was through the Apple app only?
You don’t have Apple Care+ ?

LinearLineman

@Ben, no Apple Care.

Ben

@LinearLineman said:
@Ben, no Apple Care.

Impressive. For a yutz like me that’s essential. Thanks.

wim

@LinearLineman said:
@uncledave, no school assignments, no beta.

@CapnWillie @Poppadocrock, I’ll give that a try. Meanwhile I’m working happily away on 15. Should I really care?

So… I spoke to Apple support….

1. He told me iCloud does not backup data from Cubasis3. Is that true?

I have restored iCloud backups and all my Cubasis data was restored.

2. He said I might be able to transfer the Cubasis data to a laptop and make a hard copy on a flash drive. Is that true?

Yes.

3. He couldn’t tell me if I will have a problem with future updates.

🙄 Upgrading through a computer will have no effect on future over-the-air updates. I did exactly this to resolve the same problem you're having with an iOS 14 update, only on iPhone.

Apple support called me within 5 minutes. Wow!

Fast, free service that is mostly useless. You can get that here just as easily.
Maybe we need an AB forum app.

LinearLineman

Lol, @wim, I have seen the app and that app is you.😘😎

Strizbiz

Sooooo what’s the verdict with 15.4 anyways? I read somewhere (think it was here ) that it broke IDAM between the IPad and Mac? I saw where you can share a mouse and keyboard between your iPad and Mac but is it only for M1 macs? I have a 2020 13inch Intel MBP, would it even work for me?

wim

@Strizbiz said:
Sooooo what’s the verdict with 15.4 anyways? I read somewhere (think it was here ) that it broke IDAM between the IPad and Mac? I saw where you can share a mouse and keyboard between your iPad and Mac but is it only for M1 macs? I have a 2020 13inch Intel MBP, would it even work for me?

iDAM works fine for me on 15.4.

Universal control isn't limited to M1 Macs. In general it works for...

From: https://support.apple.com/en-us/HT212757

Universal Control system requirements
Universal Control requires a compatible Mac using macOS Monterey 12.3 or later and a compatible iPad using iPadOS 15.4 or later:

• MacBook introduced in 2016 or later
• MacBook Pro introduced in 2016 or later
• MacBook Air introduced in 2018 or later
• Mac mini introduced in 2018 or later
• iMac introduced in 2017 or later, plus iMac (Retina 5K, 27-inch, Late 2015)
• iMac Pro
• Mac Pro introduced in 2019 or later

• Mac Studio

• iPad Pro (all models)

• iPad (6th generation) or later
• iPad Air (3rd generation) or later
• iPad mini (5th generation) or later

LinearLineman

@CapnWillie … in a word… nope. (What kind of word is that… nope?)

DMan

@LinearLineman said:
@uncledave, no school assignments, no beta.

@CapnWillie @Poppadocrock, I’ll give that a try. Meanwhile I’m working happily away on 15. Should I really care?

So… I spoke to Apple support….

1. He told me iCloud does not backup data from Cubasis3. Is that true?
2. He said I might be able to transfer the Cubasis data to a laptop and make a hard copy on a flash drive. Is that true?
3. He couldn’t tell me if I will have a problem with future updates.

Apple support called me within 5 minutes. Wow!

You probably got to someone terrible that doesn’t know what they are talking about. ICloud may not have a specific category to “sync” iCloud data for iCloud Drive for Cubasis. However, the backups don’t contain the apps themselves, but do contain the data within the apps. The apps will just redownload assuming they are still available and your data is there. If you go to settings > Name at top > iCloud > Manage storage > Backups > find your backup > it lets you turn on/off the apps that are actually backing up their data to iCloud. Also, the Files app data for the “on my iPad” are in the backup as well.

So, you got someone with misinformation. If you have any data synced with a cloud like iCloud Drive, iCloud Photos, Messages in iCloud, etc. Then it’s not in your backup it just redownloads.

https://support.apple.com/en-us/HT207428

LinearLineman

Thanks @DMan. When I do this I’m def gonna take it to an Apple affiliate near me.

DMan

@LinearLineman said:
Thanks @DMan. When I do this I’m def gonna take it to an Apple affiliate near me.

Apple Stores won’t charge you to update it. An AASP might. Do you not have a computer to push the update? Or a friend or family with a computer? Have you reset your network settings, checked that your date and time is calculating, removed VPN and Profile? Have you tried it on a different wifi network? Over cellular hotspot maybe after it downloads and before you install so it doesn’t take up your data plan?

LinearLineman

@DMan, thx, yes to all your questions except the Wi-Fi hotspot and I haven’t activated a cellular plan. No Apple retail store in Savannah.

espiegel123

@LinearLineman said:
@DMan, thx, yes to all your questions except the Wi-Fi hotspot and I haven’t activated a cellular plan. No Apple retail store in Savannah.

What is your hesitation about doing it via your laptop?
Also, if you have a laptop, I recommend backing up to it in addition to iCloud. I would also periodically make a copy of the Cubasis folder to an external drive so that projects can be restored without doing a device restore or in case there is trouble restoring from iPad backup.

uncledave

Is there any chance you've enabled some Restricitions? They're now in Screen Time–>Content & Privacy Restrictions.

LinearLineman

@uncledave content and privacy restrictions are not enabled.
@espiegel123, from all this good feedback I will update, I think, when ios16 is released. I’ll do it at an Apple affiliate and have them back up my projects on a hard drive. Doing it on my own… I don’t think so.

seonnthaproducer

Is there an update already on your iPad? Looking at that error, it’s verifying the update, not downloading.

What I’d say is go into your Settings/General/iPad Storage, go through the list of apps there. One of them should be an iOS 15.3.1 update. Delete that update, then try again and it should work.

Let me know how it goes.

wim

@seonnthaproducer said:
Is there an update already on your iPad? Looking at that error, it’s verifying the update, not downloading.

What I’d say is go into your Settings/General/iPad Storage, go through the list of apps there. One of them should be an iOS 15.3.1 update. Delete that update, then try again and it should work.

Let me know how it goes.

Bingo! That worked for me with a stuck update some time in the past. I had totally forgotten.

LinearLineman

@seonnthaproducer @wim, I, too, thought that this was the answer. I found the file and deleted it. However, the update still would not install. I tried twice. I’ll try again. Still, it must be some setting that is preventing it, no?

Here’s what may be happening… I tried to delete the previous attempt, but it seems not to be deleting. Even after rebooting it shows 156 kb. Maybe that’s the problem.

uncledave

@LinearLineman said:
@seonnthaproducer @wim, I, too, thought that this was the answer. I found the file and deleted it. However, the update still would not install. I tried twice. I’ll try again. Still, it must be some setting that is preventing it, no?

Here’s what may be happening… I tried to delete the previous attempt, but it seems not to be deleting. Even after rebooting it shows 156 kb. Maybe that’s the problem.

156 kb is very small for any modern data. Do you mean MB?

LinearLineman

@uncledave 156 kb. Maybe some kind of artifact left after deletion?

One change after the deletion… update no longer stuck on verifying screen. That passes and moves to installing, but it still won’t complete.

seonnthaproducer

@LinearLineman said:
@seonnthaproducer @wim, I, too, thought that this was the answer. I found the file and deleted it. However, the update still would not install. I tried twice. I’ll try again. Still, it must be some setting that is preventing it, no?

Here’s what may be happening… I tried to delete the previous attempt, but it seems not to be deleting. Even after rebooting it shows 156 kb. Maybe that’s the problem.

Okay, so we’re close to figuring it out. It’s probably redownloading as you restart.

Turn off automatic updates. I feel this is what’s causing the small file to continuously download.
Delete the file again.
Restart the device doing a hard restart (depending on your iPad it may be the volume up + power button). This should clear the cache
Check the storage again to verify that it’s not there
Do a manual download again.

If that doesn’t work, then the next step is a bit more involved. But for the sake of simplicity, I’d recommend going to the Apple store.

@LinearLineman said:
@uncledave 156 kb. Maybe some kind of artifact left after deletion?

One change after the deletion… update no longer stuck on verifying screen. That passes and moves to installing, but it still won’t complete.

Okay, nice. Almost done.
How’s your internet speed? Would you be able to do a speed test at speedtest.net? Ideally above 3mbps for download speed.

I’d say leave it for an hour. If update hasn’t installed, maybe restart it and try again. Else, repeat the steps from above.

LinearLineman

@seonnthaproducer, I agree, not being able to delete that seems to be the problem.. Automatic updates are off, unfortunately. Apple affiliate store tomorrow.

No prob with updating my other two iPads with my home Wi-Fi… so speed must be ok, no?
And thanks for the lead on the problem!

seonnthaproducer

@LinearLineman said:
@seonnthaproducer, I agree, not being able to delete that seems to be the problem.. Automatic updates are off, unfortunately. Apple affiliate store tomorrow.

And thanks for the lead on the problem!

Alright, at least we know the reason why.
Yeah, the Apple store should be able to do the step in getting it resolved. Would be a pain to describe the process and may require a Mac.

On the plus side, the Apple store is doing a music session on Music production on the “Apple Store” app. Checked for Canada, US, and UK.

Samu

iOS/iPadOS 15.4.1 just dropped and no, it's not a April 1st joke...

jayson

I am having the same issue as the OP. I’m off to try the suggestions posted. I will continue to post updates on my issues.

LinearLineman

@jayson, good luck to you, laddie😉 I’m waiting till iOS 16 to try again.

jayson

Thank you. I will do the same if I must.

LinearLineman

@jayson, I’m convinced my problem is a 154 kb artifact of an update that will not delete. Check the apps under storage, you might find similar listed as software update. Try to delete if you find that.