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Support Discussion: LK - for Ableton Live & Midi by Imaginando
This discussion was created from comments split from: LK - for Ableton Live & Midi by Imaginando - AUv3 Clip Launcher Finally Available in AUM!!.
This discussion has been closed.
Comments
Does anybody here use LK to control Ableton? Does it support Ableton rack macros with a script like the APC controllers?
Really nobody? Sorry for being a bit stubborn but my previous question is something users or the devs of an Ableton controller app should be able to answer. Rack macros are essential for me and other Ableton users I know. Rack macros allow you to create your custom channel strips inside Ableton and have all the knobs auto-mapped (blue hand indicates the rack it's controlling).
I would imagine that most users here are using lk inside of AUM for sequencing synths etc. If your patience is wearing thin you could always email the Devs via their website or from the link in the app store, they're pretty busy guys and small team..
Sorry dude, being a small team isn't an excuse to not monitor the main thread in the only relevant mobile audio forum at least once a day.> @symianbeatz said:
Ah ok. I thought it was more like a digital APC 40 or Launchpad made for Ableton, like Touchable pro but less complex/buggy.
I'm busy too, sorry bro but monitoring your main plugin sales channels is absolute standard behavior.
Damn I sound like a dickhead but it is what it is.
@sinosoidal maybe you can step in and address this question for @Rob_Timeless
Cheers 🙏
They have a manual, also a live chat
https://www.imaginando.pt/products/lk-ableton-live-and-midi-controller/help/contents
Imaginando are some of the most responsive devs in the iOS game. If these are your standards you’re going to be very disappointed. It can be frustrating at times but I think most devs find our community more frustrating 😉
The answer to my question is no, I forgot that I asked them a about a year ago or so, I remeber this live chat but wasn't sure if it was the same app. Sorry for the impacience.
Thanks for the help man, I'm good.
I forgot that I asked them already a while ago, they were indeed very responsive then.
@Rob_Timeless you did sound like a dickhead, that's for sure. You have been rude, arrogant, said some self made truths about our reality as if you knew our team and challenges better than anyone else.
No, the customer is not always right, specially when you are complaining in a forum that is not in any way an official support channel for our products. Never the less you had a reply from real supporters that have been with us for quite a long time. You also had a reply in our live chat in less than 10 minutes.
We are not perfect. We have outdated documentation (specially LK) and our products do not have all the features that we wanted to have but we do our best to make them better every single year by releasing continuous free updates, instead of just of focusing in new software, abandoning the existing products.
85% of our team is currently on vacations after a long and challenging year but you will still probably find someone that replies to you on a Xmas or New Year's eve because we treat our customers as we would like to be treated ourselves.
LK is not perfect and it will not serve any Ableton Live user needs. LK features are freezed for a long time and we need to focus our small team efforts in something new and fresh if we want to keep ourselves in the game, therefore our availability to respond to user feature requests is also lower at this time.
Regarding to your question, when using LK MATRIX module in Live mode, there is a section of devices in the lower panel. That devices section lists the available devices containing in each track. By default it will only list the top level device. If you want to list the complete chain of devices you need to open settings and choose "include chain". By default that option is disabled because it takes more time to load the song model. If the first device is a macro with 8 knobs, those 8 knobs will be listed there. You can also use the midi controller to assign knobs or sliders to those Ableton Live parameters. I don't know if this is what you are looking for though...
I would like to thank @symianbeatz @gregsmith and @FordTimeLord for being helpful and mostly for defending us as one of the most responsive devs in the game. Thank you guys. That really made our day!
In a time where the rise of the machines is starting to become a reality, I think we should all be more humans!
👍❤️
What "self made truths"? I'm into product design myself, just not in the music space.
I already said sorry before you showed up. I even send you the link to Github repo with the decompiled example scripts of other controllers for easier implementation.
Need a tissue? Nobody will shed a tear for a version 2 of a $5 app. Make something people want and it sells. But a Ableton controller without rack macros is just half assed, something no true Ableton user will buy. If you'd done your product research properly you'd know..
Your reply gives a different impression, basically calling me rude, arrogant, a liar after I've already excused my initial impacient behavior.
It really is an essential feature every dedicated Ableton controller buyer cares about. It's just a script that you'd have to offer as an additional download that's mappable to your internal midi.
I was looking for button auto mapping of the active device (indicated by a blue hand in Ableton). Rack macros are the main abstraction layer in Ableton for anything custom. The whole point of auto mapping is that you don't have to map it yourself for every device, its already mapped and switching devices also changes values on the controller.
If you don't know this you don't know Ableton.
I hope that computers will take over support and stuff like this, sorry for how it went but you should also look at your own reaction, it's actually shocking me that a company replies like that..
Blimey, this thread has taken quite an unpleasant turn
Some people cannot be pleased and that just a reality. I have nothing but respect for @sinosoidal and their team who in my eyes (and I’ve been in the development space for decades) are amongst the most responsive developers and provide great feedback and do their best to provision great updates as soon as humanly possible. I’ve always thought this forum to be one of understanding with some of the best users and support from those developers on here. Try to remember that before answering… most of us just want to help and if something is not possible, then we’ll try and come up with a solution.
If > @tja said:
Tja..
Shit happens = "Tja" in German when used in this context.
It is. I wanted LK to be usable as a midi controller replacement and not having macro support is not only a dealbraker but a workflow breaker for me. And I know that things don't change without some public pressure. It's not so much work for a dev to fix this.
If it’s that simple why not make your own?
Lol… that’s exactly what I was thinking. Apparently app updates are easy.
@Rob_Timeless : the self-made truthreferred to up-thread was your claim that this forum is/should be the devs’’ main support channel and your claim that the devs were being lacking by not responding to a query here — that it was a sign of negligence. You were rude to people that tried to point you to the developer’s support channels.
You might just want to say “sorry, my mistake” instead of continuing to defend yourself or slight the develop.
You wrote: “It's not so much work for a dev to fix this.”
You don’t know that…you may also be (wrongly) assuming that these devs make a lot more money from these apps than they do. Any time they spend implementing some feature is taken away from working on other things that may be more important to more users.
Because it's easy for devs, not for non devs. The problem is that Imaginando didn't even see rack macros as something a Ableton user might want. The problem is product research, not coding.
How many iOS music apps have you developed yourself? Do you know how much effort goes into building these apps, and at a very low cost to us users as well. The development lifecycle, testing and time taken to debug isn’t something that I would call simple. Go easy on the developers and next time use official channels (clue: this is not one of them) to raise any suggestions.
No I wasn't. If yes then show the post where I was rude. I even thanked one user for the help. And in regards of sales channels it must be one of the main ones for the product if it's 122 pages in this forum.
Or maybe it was that there was much more demand for iOS centric features. This thread has been going on for two years now and is full of feature requests from users that the devs implemented. I get that you’re disappointed about the feature you’re after being missing but bloody hell, read the room dude.