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GeoShred (version 5.941.1.1.1) Fixed
Anyone else experiencing the same? I’ve tried hard restarts and that doesn’t fix the problem.
Please investigate, @moForte.
Comments
Thanks for the heads-up so I can refrain from updating. I'm sure Pat will be right on top of this.
Hi Neum, by chance (and perhaps luckily) I’m still running on an old TestFlight version so I’m Ok.
Is it worth you pinging an email to Pat?
The latest update is insta-crash on my iPad Air 2 (iPadOS15.7.3)...
...but works perfectly on both my iPhone 8 (iOS16.3.1) and 11" M1 iPad Pro (iPadOS16.3.1).
My iPhone 8 Plus crashes. On iOS 16.2. I’ll try updating iOS.
Interesting. Yeah, I have the 1st or 2nd gen iPad Pro (I forget which one).
Guess I have the 2nd gen iPad Pro.
https://support.apple.com/en-us/HT201471
Would you happen to have their email address?
Thanks for letting us know. We are investigating. A clean install will probably address this, but we want to find the source of the problem. You can reach us directly at [email protected]
Great, thanks for the fast response.
Also for everyone who is seeing a crash, are you doing an overlay install?
Does this mean a standard update from the App Store? If so, yes. I’d really rather not erase and reinstall because of the settings I’ve refined over a long time and I’m not even sure I’d know how to get back to that again. Could you make it possible to offload all settings to iCloud?
Folks we have a plan to try and figure out what is going on. If GeoShred is crashing on your device, can you send us a crash log. Send it to [email protected].
Please go to Settings> Privacy&Security > Analytics & Improvements > Analytics Data> GeoShred (the latest crash log) and there is a send button there. Here is a video showing how:
https://www.dropbox.com/s/hnp9igy7qivh253/How to find crash log.MP4?dl=0
Hi we are getting reports that the plugin works fine, but it's the stand-alone app that is crashing. Because the plugin can be run, it's possible to get to GeoShred's diagnostic log file (which is different than the crash log)
If you are getting a crash for the stand-alone app but not the plugin, can you please export the log file to iCloud with "Menu> FIles> Export" and send it to us.
Here is a video showing how to do that.
https://www.dropbox.com/s/fa94xqsoasrsdxo/How to save LogFile.MP4?dl=0
Thanks,
-pat
Yes, instant crash when launching the latest Georshred on my IPadPro M2 running iPadOS16.3.1
We now have confirmation that the plugin will run, but the stand alone app is crashing. It's possible that the stand alone app will run without a crash after the plugin has been run. Can someone confirm that for us.
We have also verified that it's possible to generate a diagnostic report from the plugin. This report would be very helpful for tracking down what is wrong. If anyone can generate a diagnostic report we would be most appreciative. Here is a video showing how to do that:
https://www.dropbox.com/s/x6r6way2xf16vvq/Generate a Diagnostic Report from the plugin.MP4?dl=0
Tried to do exactly that and the "Help" screen inside the plugin version of the app never shows any text or links or anything to be able to send to you folks. It's just a blank white page.
Same for me. Also a blank page. Tried to generate a report but can’t do so either.
Thanks. That's a big clue.
Thanks,
-pat
Another update. We have 2 users who have backed up their user presets to iCloud from the plugin using "Menu> Files> Export". They then did a clean install, re-launch, "Menu> Store> Restore Purchases" and they are both back to working.
Note that if you do this you won't lose any of the GeoSWAM or Naada presets because they are restored from "Menu> Store> Restore Purchases.
It's a personal choice if you decide to do a clean install.
We still don't know what happened, because we have not been able to reproduce it yet. On all of our devices, the update install worked correctly. From the log files that we have seen, and because the help system is blank, is seems like after the update install, for some users, the app cache is not in the correct state. Nick and I are brainstorming further this evening.
Please feel free to reach out to me directly if you want to talk further about a clean install ([email protected]). If you want to do a zoom call, I'm open to that as well.
Thanks, -pat
Thanks for these updates. Personally, I would like to avoid a clean install unless there is absolutely no other fix possible. Fortunately I did not update GeoShred on my iPhone so I have one version that still works in standalone.
Yes, i can confirm that the method that Pat describes works. If you encountered the crash and you have user presets, back them up first to your iCloud by using the AU plugin version.
A complete clean install (restoring purchases and re-importing my own presets) fixed the issues of the stand-alone app that I was having.
I encountered the same issues with the stand-alone app crashing also when i updated the app on my other devices. But also there the clean re-install and restore process fixed all issues. So i can confirm that the crash indeed has something to do with an overlay-install and not a clean install.
Thanks Pat for helping me sort this out and your assistance so far! I hope you guys will eventually find the culprit!
I can imagine it being a bit of a hassle though for people that have a ton of their own presets to backup and restore them. In that case i would advise to not update just yet until Pat and Nick have found a fix.
Good morning (It's California morning here), at this point a number of users have been able to back up their personal presets, delete GeoShred, do a clean install and restore personal presets, which does address the problem.
However Nick and I did a late night brainstorming session last night, and we think there there is an edge case where the installation can affect the pool of all presets "All Presets". Note that your user data is still there. We have a testflight build that can be overlay installed (updated) on an existing GeoShred Installation, preferably one that is no longer working. We would like to determine if this build will fix the problem. If it does, then we would do an update release with the new code.
If anyone can assist us by installing this we would be most appreciative. Please reach out to me directly at [email protected].
Another update. We have 2 volunteers who will see if they can do an update to the latest GeoShred and get it to crash. I will give these users a testflight build that we believe will fix the problem. If it does, we will fast track a hot fix to the App Store.
Thanks, -pat
I opened it on my iPhone 11 on the latest iOS version and got this message.
. There wasn’t any crashing but I couldn’t load any presets or view the store.
I deleted and reinstalled though and everything is working fine for me now though
Yes this is the issue that is being discussed here. An overlay install is somehow not completely updating the app cache. We have, what we believe is a fix, that will fix it without needing to do a clean install. We are waiting for Apple to clear this build for testflight so that it can be tested. We have 2 folks in this forum how have keep their crashing copies of GeoShred so that it can be tested. I will let folks know when Apple clears the testflight build.
Thanks for the additional updates!
NewM. Can you pass me your email address. I'd like to support you directly as we bring the no-clean-install solution online. Min is [email protected].
Thanks,
-pat
--
Gregory Pat Scandalis
CTO, acting CEO,
moForte, inc
[email protected]
http://www.moforte.com
650-906-3487
skype: gregory.scandalis
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I’m going to wait for the App Store version to download and I’ll provide feedback here once it’s generally available and tested. I don’t install betas of any software anymore. I’ve had far too many problems with prior beta tests. Thanks, Pat!
I agree with your solution to wait. I just want to be able to support you directly once the release version clears Apple's approval queue.
An additional update. The testflight build with the fix has cleared Apple's beta approval queue, We have 2 users from this group who have volunteered to test it. Concurrently I submitted it to Apple's release approval queue so that if our 2 users determine that the fix works, we can short cut the time for a released version. Thanks, -pat
Awesome! 👍