Waves is Back

Stuntman_mike

https://www.waves.com/news/perpetual-waves-licenses-are-back

Letter from Meir Shashoua, Waves CTO and Co-Founder – March 29, 2023:
Dear Waves community,
Over the past few days, many of you have expressed concerns about our decision to discontinue perpetual plugin licenses and our move to an exclusive plugin subscription model. I would like to start by apologizing for the frustration we have caused many of you, our loyal customers. We understand that our move was sudden and disruptive, and did not sufficiently take into consideration your needs, wishes, and preferences. We are genuinely sorry for the distress it has caused.
After respectfully listening to your concerns, I want to share with you that we are bringing back the perpetual plugin license model, side-by-side with the new subscriptions. You will again be able to get plugins as perpetual licenses, just as before.
In addition, those of you who already own perpetual licenses will once again be able to update your plugins and receive a second license via the Waves Update Plan—again, just as before. This option, too, will be available alongside and independently of the subscription program.
We are currently putting all our efforts into making perpetual licenses available to you again, as quickly as possible. In the meantime, you can keep up-to-date on this webpage, where we will post real-time updates as they are available.
I would like you to know that we are committed to you, our users. We listened to your feedback, and we will continue to listen to you. Waves is a company filled with users and creators, just like you, and we are all as passionate about the products as you are. With this in mind, we will strive to find the way to make things right by you, and hopefully regain your trust.
Thank you for your feedback and continued support—I wish you all the best,
Meir Shashoua
CTO and Co-Founder
Waves Audio

cyberheater

A slight back track then

Following your feedback, we are bringing back the option to purchase and update perpetual Waves plugin and bundle licenses, side-by-side with the new Waves Creative Access subscriptions. We are working to make perpetual licenses available to you again as quickly as possible. We will post real-time updates here as soon as they are available

Mountain_Hamlet

Do you think there was some kind of legal issue brewing?

Stuntman_mike

@Mountain_Hamlet said:
Do you think there was some kind of legal issue brewing?

Interesting thought, possibly!

Mountain_Hamlet

There was something pointed out on another forum where it looked like they would be breaking their own Terms and Conditions around the plugins. Personally, I think it was a weird move to completely shut down perpetual plugin ownership like that. They must have had some idea of the potential repercussions. Must be on better drugs than most.

Stuntman_mike

@Mountain_Hamlet said:
There was something pointed out on another forum where it looked like they would be breaking their own Terms and Conditions around the plugins. Personally, I think it was a weird move to completely shut down perpetual plugin ownership like that. They must have had some idea of the potential repercussions. Must be on better drugs than most.

Ah, Terms of Service issue, that will do it. Yeah, it seemed strange that they changed up everything so all of a sudden. I'm glad both options will be available.

headmademusic

I will never buy a single plugin from this company again. Oh wait, it's been years since I turned on my computer. =D

ervin

Wow, a rare example of an actual apology - not the "sorry IF you think we screwed you etc." BS you get so often.

It doesn't change my position, I'm still firmly in the Nothing from Waves camp, but credit where credit is due. Everyone makes mistakes.

That said, I wonder what happens to the incompetent decision maker who came up with the idea in the first place, as it demonstrated a serious lack of understanding of their own customers.

Stuntman_mike

@headmademusic said:
I will never buy a single plugin from this company again. Oh wait, it's been years since I turned on my computer. =D

😂

Stuntman_mike

@ervin said:
Wow, a rare example of an actual apology - not the "sorry IF you think we screwed you etc." BS you get so often.

It doesn't change my position, I'm still firmly in the Nothing from Waves camp, but credit where credit is due. Everyone makes mistakes.

That said, I wonder what happens to the incompetent decision maker who came up with the idea in the first place, as it demonstrated a serious lack of understanding of their own customers.

I feel like some influential people had some negative things to say, which influenced Waves to change their mind.

michael_m

@ervin said:
Wow, a rare example of an actual apology - not the "sorry IF you think we screwed you etc." BS you get so often.

It doesn't change my position, I'm still firmly in the Nothing from Waves camp, but credit where credit is due. Everyone makes mistakes.

That said, I wonder what happens to the incompetent decision maker who came up with the idea in the first place, as it demonstrated a serious lack of understanding of their own customers.

Yes, good to see that it appears to be genuine, but as with you, I have no desire to buy from them again.

Stuntman_mike

@michael_m said:

@ervin said:
Wow, a rare example of an actual apology - not the "sorry IF you think we screwed you etc." BS you get so often.

It doesn't change my position, I'm still firmly in the Nothing from Waves camp, but credit where credit is due. Everyone makes mistakes.

That said, I wonder what happens to the incompetent decision maker who came up with the idea in the first place, as it demonstrated a serious lack of understanding of their own customers.

Yes, good to see that it appears to be genuine, but as with you, I have no desire to buy from them again.

Yeah, they could’ve prepared everybody for the change by communicating better.