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How to prepare iPad for repair?

gdoggdog
in Hardware

Hi,

My iPad mini 6gen has developed a bright spot on the screen, so I’m sending it back for repair/replacement.

Should I delete all my data before sending it? Some sites say you don’t need to because data is encrypted, but I’d like to know what you'd do.

Also, I read that I should remove my iPad from my device list - if I do this & it’s repaired will I be able to add it back easily?

Advice appreciated, many thanks

«1

Comments

  • NeuMNeuM
    edited April 2023

    Sure. Back up everything, wipe and make sure it’s unlocked with no password.

    You don’t need to remove it from your device list.

  • sigma79sigma79
    edited April 2023

    Im taking my ipad air 3 back from 2019 in May lol.

    When I got a replacement.

    It were sent in a brown box.

    Seems like someone sent that back themselves.

    Should I get a refund. Buy an air 5 or settle for an ipad 9?

  • jwmmakerofmusicjwmmakerofmusic

    Just made sure you delete the pics of naked ladies, and you're good to go. 😂 (Kidding. Yeah just back it up to iCloud or your desktop computer, clean slate, then send in. :) Best of luck mate.)

  • gdoggdog

    Thanks for the replies 👍
    Will be erasing everything & sending it back next week. Thanks again guys 😺

  • [Deleted User][Deleted User]
    The user and all related content has been deleted.
  • SamuSamu

    Only thing they usually ask is if you've made a backup and if the devices is logged out from iCloud as this also removes it from the find my devices thing.

    This is needed in case they swap components. The device validation will fail on a device that is still logged in... (what happens if you don't log out is that the service people can not continue with the repair and verify the component that they replaced, usually they log in with a temporary service account to validate the new components with Apple). Without the log-out there's a risk that the device will get 'bricked' during services. That is why it's very important to log-out from iCloud...

    I've had my devices and batteries replaced multiple times and it's always the same procedure.

  • wimwim
    edited April 2023

    @Samu said:
    I've had my devices and batteries replaced multiple times and it's always the same procedure.

    Did you ever do this with your Air 2? I'm thinking about replacing the battery, if that's even possible.

  • SamuSamu
    edited April 2023

    @wim said:

    @Samu said:
    I've had my devices and batteries replaced multiple times and it's always the same procedure.

    Did you ever do this with your Air 2? I'm thinking about replacing the battery, if that's even possible.

    Nope, my iPad Air 2 will stick with me for as long as it 'lives'...
    ...it works connected to the wall but is a bit temperamental (it turns itself off when it overheats) when I push it .

    The iPad Air 2 is very I mean very slow compared to the M1 iPadPro and I only keep it around for testing purposes...
    ...so even with a fresh battery I'd most likely not use it that much as it's really too slow to be 'fun to use'.

    It might be possible to find a battery for it but it's too much hassle to be worth it...
    ...and I'd rather spend the money on something else :sunglasses:
    (Last time I checked I could get a 64 GB iPad 9 for the same price it would cost to get a fresh battery and pay for have it swapped at an authorized repair shop).

    Cheers!

  • wimwim

    Thanks @Samu - that's where I was leaning too, but thought I'd check.

  • GLaceyGLacey

    Out of curiousity, what’s the procedure if one can’t backup and wipe because the screen is broken or the battery is dead in a way that the iPad can’t be switched on?

  • NeuMNeuM

    @GLacey said:
    Out of curiousity, what’s the procedure if one can’t backup and wipe because the screen is broken or the battery is dead in a way that the iPad can’t be switched on?

    That's why regular scheduled backups make so much sense. If the device is unusable there's nothing you can do about that.

  • gdoggdog

    @Samu said:
    Only thing they usually ask is if you've made a backup and if the devices is logged out from iCloud as this also removes it from the find my devices thing.

    This is needed in case they swap components. The device validation will fail on a device that is still logged in... (what happens if you don't log out is that the service people can not continue with the repair and verify the component that they replaced, usually they log in with a temporary service account to validate the new components with Apple). Without the log-out there's a risk that the device will get 'bricked' during services. That is why it's very important to log-out from iCloud...

    I've had my devices and batteries replaced multiple times and it's always the same procedure.

    Thanks @Samu - So to be clear - I should sign out of iCloud on my iPad mini 1st, then erase all content & settings?

  • NeuMNeuM
    edited April 2023

    @gdog said:

    @Samu said:
    Only thing they usually ask is if you've made a backup and if the devices is logged out from iCloud as this also removes it from the find my devices thing.

    This is needed in case they swap components. The device validation will fail on a device that is still logged in... (what happens if you don't log out is that the service people can not continue with the repair and verify the component that they replaced, usually they log in with a temporary service account to validate the new components with Apple). Without the log-out there's a risk that the device will get 'bricked' during services. That is why it's very important to log-out from iCloud...

    I've had my devices and batteries replaced multiple times and it's always the same procedure.

    Thanks @Samu - So to be clear - I should sign out of iCloud on my iPad mini 1st, then erase all content & settings?

    Incidentally, all of this is addressed in Apple's support area:

    https://support.apple.com/en-us/HT201557

    Follow these steps before you send your device in for repair or replacement. If it won't turn on or respond, finish as many steps as possible:

    • Back up your iOS device. To protect your data, erase your iOS device.
    • Remove your iOS device from your Apple ID device list.
    • Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place. If your iOS device doesn't use a SIM card, contact your wireless service provider to get a new eSIM or suspend service if necessary.

    If you were going to the Apple Store in person then just backing up the device would be sufficient.

  • jwmmakerofmusicjwmmakerofmusic

    @gdog said:
    Thanks for the replies 👍
    Will be erasing everything & sending it back next week. Thanks again guys 😺

    Best of luck mate :)

  • gdoggdog

    @NeuM said:

    @gdog said:

    @Samu said:
    Only thing they usually ask is if you've made a backup and if the devices is logged out from iCloud as this also removes it from the find my devices thing.

    This is needed in case they swap components. The device validation will fail on a device that is still logged in... (what happens if you don't log out is that the service people can not continue with the repair and verify the component that they replaced, usually they log in with a temporary service account to validate the new components with Apple). Without the log-out there's a risk that the device will get 'bricked' during services. That is why it's very important to log-out from iCloud...

    I've had my devices and batteries replaced multiple times and it's always the same procedure.

    Thanks @Samu - So to be clear - I should sign out of iCloud on my iPad mini 1st, then erase all content & settings?

    Incidentally, all of this is addressed in Apple's support area:

    https://support.apple.com/en-us/HT201557

    Follow these steps before you send your device in for repair or replacement. If it won't turn on or respond, finish as many steps as possible:

    • Back up your iOS device. To protect your data, erase your iOS device.
    • Remove your iOS device from your Apple ID device list.
    • Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place. If your iOS device doesn't use a SIM card, contact your wireless service provider to get a new eSIM or suspend service if necessary.

    If you were going to the Apple Store in person then just backing up the device would be sufficient.

    Thanks @NeuM I've read that page, but I’m still finding it a bit confusing - it tells you to do these things, but then doesn’t provide steps to actually do it - Ie Remove your device from iOS device list - doesn’t make mention of signing out of iCloud 1st or not - I’ll figure it out, just finding the wording/order to do things confusing

  • NeuMNeuM
    edited April 2023

    @gdog said:

    @NeuM said:

    @gdog said:

    @Samu said:
    Only thing they usually ask is if you've made a backup and if the devices is logged out from iCloud as this also removes it from the find my devices thing.

    This is needed in case they swap components. The device validation will fail on a device that is still logged in... (what happens if you don't log out is that the service people can not continue with the repair and verify the component that they replaced, usually they log in with a temporary service account to validate the new components with Apple). Without the log-out there's a risk that the device will get 'bricked' during services. That is why it's very important to log-out from iCloud...

    I've had my devices and batteries replaced multiple times and it's always the same procedure.

    Thanks @Samu - So to be clear - I should sign out of iCloud on my iPad mini 1st, then erase all content & settings?

    Incidentally, all of this is addressed in Apple's support area:

    https://support.apple.com/en-us/HT201557

    Follow these steps before you send your device in for repair or replacement. If it won't turn on or respond, finish as many steps as possible:

    • Back up your iOS device. To protect your data, erase your iOS device.
    • Remove your iOS device from your Apple ID device list.
    • Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place. If your iOS device doesn't use a SIM card, contact your wireless service provider to get a new eSIM or suspend service if necessary.

    If you were going to the Apple Store in person then just backing up the device would be sufficient.

    Thanks @NeuM I've read that page, but I’m still finding it a bit confusing - it tells you to do these things, but then doesn’t provide steps to actually do it - Ie Remove your device from iOS device list - doesn’t make mention of signing out of iCloud 1st or not - I’ll figure it out, just finding the wording/order to do things confusing

    How's this?

    https://support.apple.com/en-us/HT204074

    Alternately, there is this instructional:

    https://macreports.com/how-to-remove-a-device-from-your-apple-id-device-list/

  • AlmostAnonymousAlmostAnonymous
    edited April 2023

    @wim said:
    Thanks @Samu - that's where I was leaning too, but thought I'd check.

    apple offers a battery replacement program. its like 120$ for older ipads.
    they dont replace the battery on your device. its a full unit swap (with a unit that has a new battery. its a separate sku)
    it does have to be free of physical damage or they try and charge you OOO replacement cost, but if you ask nicely enough and state, the physical damage is not what im here for and it functions normally with it, they let it slide as long as its not excessive for cracked glass.

  • wimwim
    edited April 2023

    yeh, but not worth the cost for a device like the Air 2 that can no longer keep up, IMO. At least not for the gradually degrading battery. Maybe for a cracked screen though.

  • Neo8Neo8

    I have backup in iCloud in the background (so it makes a device backup when I’m connected to the grid) for my iPad Pro. Does iCloud backup everything that’s on my device? For example, does it also backup files inside AudioShare for example? To get back on topic: backup your device, reset it to factory settings and remove it from “find my”, and you’re good to go.

  • gdoggdog
    edited April 2023

    @NeuM Thanks for the links 👍
    @Neo8 Thanks for the explanation 👍

    After reading everything about this, this is what I’m going to do:-

    1. Delete the iPad mini from Find My
    2. Sign out from my Apple ID, which also signs out of iCloud (if I understand correctly)
    3. Erase All content & Settings
    4. Use another iPad to remove the iPad mini from the device list (apparently you can’t do it on the same device)

    Feel free to let me know if I’m missing anything

  • Neo8Neo8

    @gdog said:
    @NeuM Thanks for the links 👍
    @Neo8 Thanks for the explanation 👍

    After reading everything about this, this is what I’m going to do:-

    1. Delete the iPad mini from Find My
    2. Sign out from my Apple ID, which also signs out of iCloud (if I understand correctly)
    3. Erase All content & Settings
    4. Use another iPad to remove the iPad mini from the device list (apparently you can’t do it on the same device)

    Feel free to let me know if I’m missing anything

    You’re welcome. If you follow the steps you’ve provided, you’ll be good to go! Make sure to backup your iPad before deleting it. It can be done on a Mac (if you own one). Good luck and I hope you will get a repaired device/replacement soon! Feel free if you have any other questions.

  • robosardinerobosardine

    @wim said:

    @Samu said:
    I've had my devices and batteries replaced multiple times and it's always the same procedure.

    Did you ever do this with your Air 2? I'm thinking about replacing the battery, if that's even possible.

    It’s absolutely possible - I got my Air 2 battery professionally replaced locally for a cost of £65 I think it was. Runs just like new.

  • SamuSamu

    @robosardine said:

    @wim said:

    @Samu said:
    I've had my devices and batteries replaced multiple times and it's always the same procedure.

    Did you ever do this with your Air 2? I'm thinking about replacing the battery, if that's even possible.

    It’s absolutely possible - I got my Air 2 battery professionally replaced locally for a cost of £65 I think it was. Runs just like new.

    But even with a new battery it'll still choke when pushing it a bit harder.
    ...just a single AUv3 instance of Animoog Z is a real pita on the iPad Air 2 :sunglasses:

    This is partly why I see no practical reason to replace the battery, it'll work as long as it'll work.

  • gdoggdog

    @Neo8 said:

    @gdog said:
    @NeuM Thanks for the links 👍
    @Neo8 Thanks for the explanation 👍

    After reading everything about this, this is what I’m going to do:-

    1. Delete the iPad mini from Find My
    2. Sign out from my Apple ID, which also signs out of iCloud (if I understand correctly)
    3. Erase All content & Settings
    4. Use another iPad to remove the iPad mini from the device list (apparently you can’t do it on the same device)

    Feel free to let me know if I’m missing anything

    You’re welcome. If you follow the steps you’ve provided, you’ll be good to go! Make sure to backup your iPad before deleting it. It can be done on a Mac (if you own one). Good luck and I hope you will get a repaired device/replacement soon! Feel free if you have any other questions.

    Thanks for the reassurance @Neo8 :smile:

    I actually rang Apple Support to confirm & they didn’t seem to the know the procedure very well either! The lady told me to erase all setting 1st, then to sign out, etc - In the end, I just did it in the order I listed - although I didn’t have to do - 4.remove the ipadMini from device list - It must’ve done that automatically after signing out or erasing everything. Now my ipadMini is on the Welcome Screen & is ready to be sent off on Monday :smiley:

    Thanks again everyone for your replies!

  • Neo8Neo8

    @gdog said:

    @Neo8 said:

    @gdog said:
    @NeuM Thanks for the links 👍
    @Neo8 Thanks for the explanation 👍

    After reading everything about this, this is what I’m going to do:-

    1. Delete the iPad mini from Find My
    2. Sign out from my Apple ID, which also signs out of iCloud (if I understand correctly)
    3. Erase All content & Settings
    4. Use another iPad to remove the iPad mini from the device list (apparently you can’t do it on the same device)

    Feel free to let me know if I’m missing anything

    You’re welcome. If you follow the steps you’ve provided, you’ll be good to go! Make sure to backup your iPad before deleting it. It can be done on a Mac (if you own one). Good luck and I hope you will get a repaired device/replacement soon! Feel free if you have any other questions.

    Thanks for the reassurance @Neo8 :smile:

    I actually rang Apple Support to confirm & they didn’t seem to the know the procedure very well either! The lady told me to erase all setting 1st, then to sign out, etc - In the end, I just did it in the order I listed - although I didn’t have to do - 4.remove the ipadMini from device list - It must’ve done that automatically after signing out or erasing everything. Now my ipadMini is on the Welcome Screen & is ready to be sent off on Monday :smiley:

    Thanks again everyone for your replies!

    No problem. I hope you have a secondary iPad to make music on in the meantime. Repairs take 5 to 7 days until you get the device back. I hope Apple will solve your problem (they will, 😁) and keep us updated! Have a great weekend.

  • wimwim

    @robosardine said:

    @wim said:

    @Samu said:
    I've had my devices and batteries replaced multiple times and it's always the same procedure.

    Did you ever do this with your Air 2? I'm thinking about replacing the battery, if that's even possible.

    It’s absolutely possible - I got my Air 2 battery professionally replaced locally for a cost of £65 I think it was. Runs just like new.

    That's less than I thought. For that price it could be worth it. Was that Apple who did it, or a third party?

  • gdoggdog
    edited April 2023

    @Neo8 said:

    @gdog said:

    @Neo8 said:

    @gdog said:
    @NeuM Thanks for the links 👍
    @Neo8 Thanks for the explanation 👍

    After reading everything about this, this is what I’m going to do:-

    1. Delete the iPad mini from Find My
    2. Sign out from my Apple ID, which also signs out of iCloud (if I understand correctly)
    3. Erase All content & Settings
    4. Use another iPad to remove the iPad mini from the device list (apparently you can’t do it on the same device)

    Feel free to let me know if I’m missing anything

    You’re welcome. If you follow the steps you’ve provided, you’ll be good to go! Make sure to backup your iPad before deleting it. It can be done on a Mac (if you own one). Good luck and I hope you will get a repaired device/replacement soon! Feel free if you have any other questions.

    Thanks for the reassurance @Neo8 :smile:

    I actually rang Apple Support to confirm & they didn’t seem to the know the procedure very well either! The lady told me to erase all setting 1st, then to sign out, etc - In the end, I just did it in the order I listed - although I didn’t have to do - 4.remove the ipadMini from device list - It must’ve done that automatically after signing out or erasing everything. Now my ipadMini is on the Welcome Screen & is ready to be sent off on Monday :smiley:

    Thanks again everyone for your replies!

    No problem. I hope you have a secondary iPad to make music on in the meantime. Repairs take 5 to 7 days until you get the device back. I hope Apple will solve your problem (they will, 😁) and keep us updated! Have a great weekend.

    Thanks m8 :smile: - Yes I have my iPhone & an iPadPro3 to use while waiting for the repair/replacement.

    Also, I’m sending it back to Amazon (can take up to 14days) - FYI, if I bought from Apple, it would’ve been out of Warranty - Thankfully Amazon has a 2year warranty. I’ll be sure to update this once I hear back from Amazon. Thanks again & have a super weekend too! :smiley:

  • robosardinerobosardine

    @wim said:

    @robosardine said:

    @wim said:

    @Samu said:
    I've had my devices and batteries replaced multiple times and it's always the same procedure.

    Did you ever do this with your Air 2? I'm thinking about replacing the battery, if that's even possible.

    It’s absolutely possible - I got my Air 2 battery professionally replaced locally for a cost of £65 I think it was. Runs just like new.

    That's less than I thought. For that price it could be worth it. Was that Apple who did it, or a third party?

    It was a third party - my local mobile repair shop. I’m friends with the guy that owns it. It’s not something that he normally does in his everyday business, but I would be happy to look into helping you enquire about it etc if you like. If you want to drop me a PM - or is it DM these days? we could have a chat about it.

  • Neo8Neo8

    @gdog said:

    @Neo8 said:

    @gdog said:

    @Neo8 said:

    @gdog said:
    @NeuM Thanks for the links 👍
    @Neo8 Thanks for the explanation 👍

    After reading everything about this, this is what I’m going to do:-

    1. Delete the iPad mini from Find My
    2. Sign out from my Apple ID, which also signs out of iCloud (if I understand correctly)
    3. Erase All content & Settings
    4. Use another iPad to remove the iPad mini from the device list (apparently you can’t do it on the same device)

    Feel free to let me know if I’m missing anything

    You’re welcome. If you follow the steps you’ve provided, you’ll be good to go! Make sure to backup your iPad before deleting it. It can be done on a Mac (if you own one). Good luck and I hope you will get a repaired device/replacement soon! Feel free if you have any other questions.

    Thanks for the reassurance @Neo8 :smile:

    I actually rang Apple Support to confirm & they didn’t seem to the know the procedure very well either! The lady told me to erase all setting 1st, then to sign out, etc - In the end, I just did it in the order I listed - although I didn’t have to do - 4.remove the ipadMini from device list - It must’ve done that automatically after signing out or erasing everything. Now my ipadMini is on the Welcome Screen & is ready to be sent off on Monday :smiley:

    Thanks again everyone for your replies!

    No problem. I hope you have a secondary iPad to make music on in the meantime. Repairs take 5 to 7 days until you get the device back. I hope Apple will solve your problem (they will, 😁) and keep us updated! Have a great weekend.

    Thanks m8 :smile: - Yes I have my iPhone & an iPadPro3 to use while waiting for the repair/replacement.

    Also, I’m sending it back to Amazon (can take up to 14days) - FYI, if I bought from Apple, it would’ve been out of Warranty - Thankfully Amazon has a 2year warranty. I’ll be sure to update this once I hear back from Amazon. Thanks again & have a super weekend too! :smiley:

    You’ve got luck on your side because you bought it on Amazon! It still stuns me that Apple only has a one year warranty.. Have a great day!

  • gdoggdog

    Hi guys,

    So I got my ipad mini6 back a few days ago - unfortunately they found screen pressure damage, which apparently isn't covered under warranty (even by Apple). They said they'd repair it for £340, which I didn't want to do (it works fine, it's just a bit annoying)

    I have a vague memory of a family member putting something very heavy on it (while moving), & being upset at the time, so maybe that's what caused it. Anyways, I can always have it repaired in the future if needed.

    A few interesting details for y'all:-
    . During restoring from a backup my PC had ~188gb free, with the backup taking up ~25gb..
    ..Once restored I deleted this backup from iTunes, now my PC has 173gb (what?)
    . Restoring from backup still requires you to use the internet to download apps (it's been ages since I've done this, but I wouldn't call that a backup, if I have to manually do extra stuff to restore my ipad)..
    ..HST, the restore was a smooth process, & I feel like a professional ;)

    Thanks for reading, wishing you all the best <3

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