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Anyone else unable to use Touch ID on their Mac/ iMac/ desktop... at all? **UPDATE: SOLVED**

NeuMNeuM
edited December 2023 in Desktop

This seems to be a problem caused by Sonoma. And I'm unable to solve this so far using some of the techniques described in this help thread at Apple.

https://discussions.apple.com/thread/255183099?sortBy=best&page=1

Comments

  • michael_mmichael_m

    Still works for me.

  • NeuMNeuM

    @michael_m said:
    Still works for me.

    It seems to be a widespread issue, but not everyone is affected.

  • isalisal

    Have you tried power cycling the keyboard? I recall having a similar issue a while back and was able to fix by using the on/off slider on my external touchid keyboard off then on.

  • NeuMNeuM
    edited December 2023

    @isal said:
    Have you tried power cycling the keyboard? I recall having a similar issue a while back and was able to fix by using the on/off slider on my external touchid keyboard off then on.

    Yep. Didn’t do anything for me.

    Update: It did work, however it requires a restart of the computer into Safe Mode first (see below).

  • SchmotownSchmotown

    Working normally here.

  • NeuMNeuM

    @Schmotown said:
    Working normally here.

    Which version of macOS? Which computer?

  • NeuMNeuM
    edited December 2023

    UPDATE: AHA! Problem is now fixed, thanks to some people on the Apple support boards.

    It requires a restart into "Safe Mode":

    https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac

    Then, a disconnection, shut off and reconnection of the Magic Keyboard with Touch ID.

    THEN Touch ID works again.

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