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Apple Scrubbed Files from iCloud on May 25th of 2023?!

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Comments

  • @jwmmakerofmusic said:

    @michael_m said:

    @jwmmakerofmusic said:

    @michael_m said:

    @jwmmakerofmusic said:
    I think what I'll do then is research flash drives I can use with both a lightning port and USB-C port. I don't think I'll need too much space for the PDFs, but my lesson is now learned. Holy shit, lol.

    Any brands of flash drives you can recommend me?

    Just be careful with flash drives as your main backup as they can fail and become inaccessible, particularly cheaper ones.

    Ah, okay. What would you suggest as the best storage option, and which brand in particular? :)

    Personally I use cloud storage and also dump things to an external hard drive so that I have redundancy for important files.

    I used to store backups of files on thumb drives, but have found them unreliable sometimes. After doing some online research a few years ago it seemed I wasn’t the only one, although I’m not sure how common this is.

    My external hard drive is a 1TB Samsung drive, and I haven’t had any problems with it over about 5 or 6 years of use.

    Cool. That's what I'll look up then. :) Thanks mate.

    The nature of flash drives and SSD makes them unpredictable for long-term storage per several articles about archiving that I have read and my EE friends that are solid state electronics engineers have concurred. They are subject to failure or data loss without warning in a way that apparently makes them unreliable for long-term storage. I was advised to use them only for convenient access and use something else for long-term. I personally have opted for a combination of redundant cloud backup options and magnetic drives for archive maintenance.

  • @espiegel123 said:

    @jwmmakerofmusic said:

    @michael_m said:

    @jwmmakerofmusic said:

    @michael_m said:

    @jwmmakerofmusic said:
    I think what I'll do then is research flash drives I can use with both a lightning port and USB-C port. I don't think I'll need too much space for the PDFs, but my lesson is now learned. Holy shit, lol.

    Any brands of flash drives you can recommend me?

    Just be careful with flash drives as your main backup as they can fail and become inaccessible, particularly cheaper ones.

    Ah, okay. What would you suggest as the best storage option, and which brand in particular? :)

    Personally I use cloud storage and also dump things to an external hard drive so that I have redundancy for important files.

    I used to store backups of files on thumb drives, but have found them unreliable sometimes. After doing some online research a few years ago it seemed I wasn’t the only one, although I’m not sure how common this is.

    My external hard drive is a 1TB Samsung drive, and I haven’t had any problems with it over about 5 or 6 years of use.

    Cool. That's what I'll look up then. :) Thanks mate.

    The nature of flash drives and SSD makes them unpredictable for long-term storage per several articles about archiving that I have read and my EE friends that are solid state electronics engineers have concurred. They are subject to failure or data loss without warning in a way that apparently makes them unreliable for long-term storage. I was advised to use them only for convenient access and use something else for long-term. I personally have opted for a combination of redundant cloud backup options and magnetic drives for archive maintenance.

    Ah okay. I'll have to see if there are USB-C magnetic drives available. What would be a good one you can recommend/that you use personally? I haven't committed to a physical drive just yet. I'm first soaking in all this info.

    I'll also back up my scanned sheet music to Dropbox and Google Drive.

  • The rule of thumb is 3 backups at 3 different sources. Lot of helpful comments here and some not so much.

    I’ve had nothing but Apple products since 2004 and I 100% know that iCloud has deleted photos, notes, and reminders from my account. I know that because I’ve backed it up other places. No user error. I’m a younger millennial tech nerd before any Apple keyboard defenders come through. I know what I’m doing and it’s a rarely reported issue with iCloud, but it happens.

    iCloud is a sync service. It shouldn’t be considered a safe back up service if it’s your only one.

    SSD is about as reliable as we have, no moving parts like old school HD’s. Not sure what the other comment read that SSD isn’t safe. It’s the most reliable thing by far. They have limited write amounts technically but unless you’re buying a cheapo one you’ll never run into issues with that. My 256 on my 2020
    MacBook air for instance is being constantly wiped and refilled (because Apple is so cheap with their base storage) I used SMART recently and it still has 99% life. Apple uses great SSD’s so buy from a reliable brand and you’ll be good.

    If you have files you care about 3 backups is the general rule of thumb but if you count your computer than you’ll have 4 and should be safe. This is what I do.

    1 - Cloud Service
    1 - External SSD at home
    1 - External SSD that lives elsewhere and I bring home once a month to update (if I remember 😅)
    (So if your house falls victim of a natural disaster your files will more than likely be safe)

    This is also how I know what you’re saying above iCloud is true because I had backups.

    Hope this helps. Cheers.

  • I’ve discovered how I think I lost stuff on iCloud in the past, try this:

    • Do something with a document, perhaps create it, perhaps make a change to an existing one
    • As you save it, following that, rename the folder it is in, or take it out of that folder and put it in a new folder, or perhaps do both
    • Come back to it a day or so later, and it’s either not there, or it’s the original version

    This is along the lines of how I think I’ve lost stuff in iCloud in the past

  • @offbrands said:
    The rule of thumb is 3 backups at 3 different sources. Lot of helpful comments here and some not so much.

    I’ve had nothing but Apple products since 2004 and I 100% know that iCloud has deleted photos, notes, and reminders from my account. I know that because I’ve backed it up other places. No user error. I’m a younger millennial tech nerd before any Apple keyboard defenders come through. I know what I’m doing and it’s a rarely reported issue with iCloud, but it happens.

    iCloud is a sync service. It shouldn’t be considered a safe back up service if it’s your only one.

    SSD is about as reliable as we have, no moving parts like old school HD’s. Not sure what the other comment read that SSD isn’t safe. It’s the most reliable thing by far. They have limited write amounts technically but unless you’re buying a cheapo one you’ll never run into issues with that. My 256 on my 2020
    MacBook air for instance is being constantly wiped and refilled (because Apple is so cheap with their base storage) I used SMART recently and it still has 99% life. Apple uses great SSD’s so buy from a reliable brand and you’ll be good.

    If you have files you care about 3 backups is the general rule of thumb but if you count your computer than you’ll have 4 and should be safe. This is what I do.

    1 - Cloud Service
    1 - External SSD at home
    1 - External SSD that lives elsewhere and I bring home once a month to update (if I remember 😅)
    (So if your house falls victim of a natural disaster your files will more than likely be safe)

    This is also how I know what you’re saying above iCloud is true because I had backups.

    Hope this helps. Cheers.

    Definitely one of the most helpful replies here by far. Proves I'm not crazy/not user error, and gives me advice what I should do in cases of emergency.

  • @u0421793 said:
    I’ve discovered how I think I lost stuff on iCloud in the past, try this:

    • Do something with a document, perhaps create it, perhaps make a change to an existing one
    • As you save it, following that, rename the folder it is in, or take it out of that folder and put it in a new folder, or perhaps do both
    • Come back to it a day or so later, and it’s either not there, or it’s the original version

    This is along the lines of how I think I’ve lost stuff in iCloud in the past

    Seems simple to lose things in iCloud. 😳 Yikes!

  • @jwmmakerofmusic said:

    @offbrands said:
    The rule of thumb is 3 backups at 3 different sources. Lot of helpful comments here and some not so much.

    I’ve had nothing but Apple products since 2004 and I 100% know that iCloud has deleted photos, notes, and reminders from my account. I know that because I’ve backed it up other places. No user error. I’m a younger millennial tech nerd before any Apple keyboard defenders come through. I know what I’m doing and it’s a rarely reported issue with iCloud, but it happens.

    iCloud is a sync service. It shouldn’t be considered a safe back up service if it’s your only one.

    SSD is about as reliable as we have, no moving parts like old school HD’s. Not sure what the other comment read that SSD isn’t safe. It’s the most reliable thing by far. They have limited write amounts technically but unless you’re buying a cheapo one you’ll never run into issues with that. My 256 on my 2020
    MacBook air for instance is being constantly wiped and refilled (because Apple is so cheap with their base storage) I used SMART recently and it still has 99% life. Apple uses great SSD’s so buy from a reliable brand and you’ll be good.

    If you have files you care about 3 backups is the general rule of thumb but if you count your computer than you’ll have 4 and should be safe. This is what I do.

    1 - Cloud Service
    1 - External SSD at home
    1 - External SSD that lives elsewhere and I bring home once a month to update (if I remember 😅)
    (So if your house falls victim of a natural disaster your files will more than likely be safe)

    This is also how I know what you’re saying above iCloud is true because I had backups.

    Hope this helps. Cheers.

    Definitely one of the most helpful replies here by far. Proves I'm not crazy/not user error, and gives me advice what I should do in cases of emergency.

    Happy to help! iCloud has many parts of it that is a farmed out service not run directly by Apple. For whatever reason whenever anyone says anything negative about Apple, people come out of the woodwork to bootlick.

    I can enjoy a company’s products and be critical of their services and practices. None of those things are mutually exclusive and doesn’t signify my overall opinion on the brand.

    Out of all the comments I make online the only one that gets strange comments and people twisting themselves into Pretzels to defend against perceived negative comments is Apple. Which is so strange. I almost didn’t comment because of that!

    Recently I had a hell of a time in social media after iCloud brought back images from years ago in a recent update and the amount of vitriol and comments telling me I was wrong and that didn’t happen and I must’ve done something wrong. Like tons of comments

    The reason I knew it happened was because I had backups and I delete photos every new year. It’s my one true habit. New Years is for clearing out digital storage. But these photos were even more important to me to not lose (baby photos of my passed away son) but too hard to keep on my phone and randomly see or look at. So I know 100% I took them off years ago and they 100% randomly popped up. That made for a hard few days. Just horrible comments and me being told I was wrong but not sharing this specific fact with a bunch of people I don’t ever interact with.

    Fast forward a week later and Apple releases a patch to fix that specific bug in iCloud a week later.

    Anyways. Rely on your own devices over the Cloud. It's less than convenient than iCloud but it’s by far the safest.

  • @offbrands said:
    The rule of thumb is 3 backups at 3 different sources. Lot of helpful comments here and some not so much.

    I’ve had nothing but Apple products since 2004 and I 100% know that iCloud has deleted photos, notes, and reminders from my account. I know that because I’ve backed it up other places. No user error. I’m a younger millennial tech nerd before any Apple keyboard defenders come through. I know what I’m doing and it’s a rarely reported issue with iCloud, but it happens.

    iCloud is a sync service. It shouldn’t be considered a safe back up service if it’s your only one.

    SSD is about as reliable as we have, no moving parts like old school HD’s. Not sure what the other comment read that SSD isn’t safe. It’s the most reliable thing by far. They have limited write amounts technically but unless you’re buying a cheapo one you’ll never run into issues with that. My 256 on my 2020
    MacBook air for instance is being constantly wiped and refilled (because Apple is so cheap with their base storage) I used SMART recently and it still has 99% life. Apple uses great SSD’s so buy from a reliable brand and you’ll be good.

    If you have files you care about 3 backups is the general rule of thumb but if you count your computer than you’ll have 4 and should be safe. This is what I do.

    1 - Cloud Service
    1 - External SSD at home
    1 - External SSD that lives elsewhere and I bring home once a month to update (if I remember 😅)
    (So if your house falls victim of a natural disaster your files will more than likely be safe)

    This is also how I know what you’re saying above iCloud is true because I had backups.

    Hope this helps. Cheers.

    The issue with SSDs for long-term offline storage is related to their reliance on a small amount of charge for long-term offline storage. Laptops and computers don’t go for years unplugged.

    The articles I read (I don’t have references handy as I did the research several years ago) were on forums of people whose job was long-term archiving. While spinning hard drives are mechanical and do have that failure vector, the data itself doesn’t degrade when unpowered.

    The issue is related to long term archiving (I.e. how can I make sure my archived photos and videos and recordings are still readable in 10, 20, or 30 years).

    It is my under that a high-quality SSD or flash drive may well be reliable after several years completely offline but beyond that, there are a lot of question marks. At the time I did the research, there were a few articles in magazines like PC World that claimed to debunk that worry…but they were debunking a worry about degradation over a shorter period (like months) and didn’t apply to the long-term question of years or many years.

    For people that aren’t ancient, it might seem silly to think on these time scales. I didn’t until I went to de-archive some 20 year-old recordings about 6 years ago. At the time, I discovered that while I had used supposedly archival-grade CD media there were a few corrupted discs. Fortunately, I had been very redundant in my archiving. But I wanted to find something reliable on the longest term possible. There seemed general agreement among the pros that both redundancy and varying media was important and that you should transfer media periodically (the time scale relative to the media).

  • edited June 8

    @espiegel123 said:

    @offbrands said:
    The rule of thumb is 3 backups at 3 different sources. Lot of helpful comments here and some not so much.

    I’ve had nothing but Apple products since 2004 and I 100% know that iCloud has deleted photos, notes, and reminders from my account. I know that because I’ve backed it up other places. No user error. I’m a younger millennial tech nerd before any Apple keyboard defenders come through. I know what I’m doing and it’s a rarely reported issue with iCloud, but it happens.

    iCloud is a sync service. It shouldn’t be considered a safe back up service if it’s your only one.

    SSD is about as reliable as we have, no moving parts like old school HD’s. Not sure what the other comment read that SSD isn’t safe. It’s the most reliable thing by far. They have limited write amounts technically but unless you’re buying a cheapo one you’ll never run into issues with that. My 256 on my 2020
    MacBook air for instance is being constantly wiped and refilled (because Apple is so cheap with their base storage) I used SMART recently and it still has 99% life. Apple uses great SSD’s so buy from a reliable brand and you’ll be good.

    If you have files you care about 3 backups is the general rule of thumb but if you count your computer than you’ll have 4 and should be safe. This is what I do.

    1 - Cloud Service
    1 - External SSD at home
    1 - External SSD that lives elsewhere and I bring home once a month to update (if I remember 😅)
    (So if your house falls victim of a natural disaster your files will more than likely be safe)

    This is also how I know what you’re saying above iCloud is true because I had backups.

    Hope this helps. Cheers.

    The issue with SSDs for long-term offline storage is related to their reliance on a small amount of charge for long-term offline storage. Laptops and computers don’t go for years unplugged.

    The articles I read (I don’t have references handy as I did the research several years ago) were on forums of people whose job was long-term archiving. While spinning hard drives are mechanical and do have that failure vector, the data itself doesn’t degrade when unpowered.

    The issue is related to long term archiving (I.e. how can I make sure my archived photos and videos and recordings are still readable in 10, 20, or 30 years).

    It is my under that a high-quality SSD or flash drive may well be reliable after several years completely offline but beyond that, there are a lot of question marks. At the time I did the research, there were a few articles in magazines like PC World that claimed to debunk that worry…but they were debunking a worry about degradation over a shorter period (like months) and didn’t apply to the long-term question of years or many years.

    For people that aren’t ancient, it might seem silly to think on these time scales. I didn’t until I went to de-archive some 20 year-old recordings about 6 years ago. At the time, I discovered that while I had used supposedly archival-grade CD media there were a few corrupted discs. Fortunately, I had been very redundant in my archiving. But I wanted to find something reliable on the longest term possible. There seemed general agreement among the pros that both redundancy and varying media was important and that you should transfer media periodically (the time scale relative to the media).

    SSDs theoretically can lose data if not plugged in for years, but anecdotally, I plugged in an SSD that hasn’t been used in 5-10 years that worked and had everything on it still. You’re getting information from peoples whose professional jobs are to keep archival records in the safest form possible with the less likelihood of degradation. In the response I gave it was for the average user that wants to back up their data.

    Different storage mediums are for sure a good rule of thumb as well. The references (the anecdotal ones you’re giving) are from people’s who’s job is so find issues. They’re paid to find solutions and have financials behind them to find the most reliable thing.

    For the average consumer and more a few SSD’s that are plugged in once a year will work.

    No disrespect, overall I even agree with what you’re saying but I also am a realist and this is like telling someone to go analog with a cabinet rather than download Drambo.

    Practicality/affordability will always be more important and realistically helpful for consumers than niche use cases based on theory from professionals.

  • @offbrands said:
    iCloud is a sync service. It shouldn’t be considered a safe back up service if it’s your only one.

    There we go. The essential takeaway of the whole thread in just two sentences.

  • Here’s a controversial view… don’t bother backing things up !
    I have finished tracks on SoundCloud and YouTube. They will probably outlast me.
    If I lose all the stuff on my IPad I will just download the apps I’ve purchased and start again creating new tracks from scratch, unburdened by the past 😊

  • @GeoTony said:
    Here’s a controversial view… don’t bother backing things up !
    I have finished tracks on SoundCloud and YouTube. They will probably outlast me.
    If I lose all the stuff on my IPad I will just download the apps I’ve purchased and start again creating new tracks from scratch, unburdened by the past 😊

    Hehe, it's scanned in sheet music I'm worried about, the sheet music I use my 2017 iPad Pro for that I take to gigs mate. :)

  • Paper ? 😊

  • Only kidding… vellum is much better.

  • To add to the very good backup advice @offbrands gave: for your monthly off-site backup, make sure that you DON'T do a delta (i.e. only changed files) copy, but a FULL REWRITE. That way, the data (electric charge or magnetic orientation) gets fully refreshed regularly and the valid point @espiegel123 mentioned about long-term reliability gets mitigated significantly.

  • @SevenSystems said:
    To add to the very good backup advice @offbrands gave: for your monthly off-site backup, make sure that you DON'T do a delta (i.e. only changed files) copy, but a FULL REWRITE. That way, the data (electric charge or magnetic orientation) gets fully refreshed regularly and the valid point @espiegel123 mentioned about long-term reliability gets mitigated significantly.

    Thank you! This is a great point I’ve spaced over the years. Thanks for adding to this. Cheers.

  • @jwmmakerofmusic said:
    So I learned a couple new songs on the piano to finally beef up my repertoire. When I scanned the files in as PDFs and uploaded to my old iCloud folder, I came to find out that for whatever reason, Apple had scrubbed all the folders clean from the previous PDFs that were there, with the change appearing to happen on May 25th of last year!

    To say I am livid is an understatement, and I have no idea if anyone else has experienced these issues with iCloud before. Has anyone experienced issues like this with iCloud in the past?

    (Luckily I still have all the scanned PDFs on my 2017 iPad Pro I use as a sheet music reader, so once I'm home later after my gig tonight, I can back all of those up to Dropbox.)

    No. Apple doesn’t scrub files from iCloud of any users. Apple can’t even access the files you store on iCloud. You’re are also not attacked by a hacker. They would do other things with your files. Also there has never been a dataleak of iCloud files. You can even protect iCloud from within the settings app with extra security layers to prevent dataleaks of any kind. The only reason you’re scanned sheet music isn’t in iCloud anymore is that you have deleted accidentally. Another reason could be that they’re still in your iCloud but you’ve placed them in a folder you didn’t realize having an different name instead of the folder you think where the files are stored. It’s also possible you accidentally transferred the folder to your internal storage (can be found in Files>On My iPad) and look at the titles of each folder. Or use the search function inside files and type into the search bar ‘pdf’ then press ‘enter’ or ‘search’. If you didn’t deleted the files you’ve scanned and you’re sure about that then I don’t know what has happened. It could be a glitch in the Matrix.

  • @Neo8 said:

    @jwmmakerofmusic said:
    So I learned a couple new songs on the piano to finally beef up my repertoire. When I scanned the files in as PDFs and uploaded to my old iCloud folder, I came to find out that for whatever reason, Apple had scrubbed all the folders clean from the previous PDFs that were there, with the change appearing to happen on May 25th of last year!

    To say I am livid is an understatement, and I have no idea if anyone else has experienced these issues with iCloud before. Has anyone experienced issues like this with iCloud in the past?

    (Luckily I still have all the scanned PDFs on my 2017 iPad Pro I use as a sheet music reader, so once I'm home later after my gig tonight, I can back all of those up to Dropbox.)

    No. Apple doesn’t scrub files from iCloud of any users. Apple can’t even access the files you store on iCloud. You’re are also not attacked by a hacker. They would do other things with your files. Also there has never been a dataleak of iCloud files. You can even protect iCloud from within the settings app with extra security layers to prevent dataleaks of any kind. The only reason you’re scanned sheet music isn’t in iCloud anymore is that you have deleted accidentally. Another reason could be that they’re still in your iCloud but you’ve placed them in a folder you didn’t realize having an different name instead of the folder you think where the files are stored. It’s also possible you accidentally transferred the folder to your internal storage (can be found in Files>On My iPad) and look at the titles of each folder. Or use the search function inside files and type into the search bar ‘pdf’ then press ‘enter’ or ‘search’. If you didn’t deleted the files you’ve scanned and you’re sure about that then I don’t know what has happened. It could be a glitch in the Matrix.

    😂 "Glitch in the Matrix", and your screen name is Neo8. Anyways, I don't know what happened either. Ah well, at least I have several alternative solutions mentioned above, so good talk.

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