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For those who use the review system to get support: Why?

zoltanzoltan
edited March 24 in General App Discussion

Your message will take days to reach the developer.

And if it didn't include all the necessary details, or even a basic description it's all downhill from there. The developer response could also take days to appear.

At this point, the developer still can't contact you directly, and you cannot add a new response, not to mention being able to send log files, etc. That is, without eventually contacting support - which could have saved 5-6 days or more had it been the first step.

So to me that would defeat the purpose of what I would consider a sort-of-almost-rational reason, namely hoping for a speedier resolution? Or some just really, really hate e-mails (which is usually where things will end up anyway).

Comments

  • jwmmakerofmusicjwmmakerofmusic

    Yeah, doesn't make sense to me either, unless the developer is inactive/won't answer emails. I know you're active as well as a few others. Some devs however don't seem to care like you do.

  • wimwim

    You think the people that do that actually think it through? That's giving them far too much credit.

  • AileromAilerom
    edited March 23

    Depends on the developer but I do it because it's faster for me. I just leave the review and forget about it. IF, the developer responds and we work it out I change the review. If not it stays to keep my issue in a place where anyone can see it.

  • justaglovejustaglove

    I think it's good to be transparent for other users to see the problems you're experiencing, they certainly affect the rating of the app in my mind and I want serious bugs and complaints to affect the rating of apps I'm going to buy.

    If you don't attempt to reach out in private first, or just leave your scathing trash on their reviews after it's fixed, you're also the problem though :lol:

    I don't think I've ever left a "please help me" review but it does seem to be effective with some developers.

  • espiegel123espiegel123

    @Ailerom said:
    Depends on the developer but I do it because it's faster for me. I just leave the review and forget about it. IF, the developer responds and we work it out I change the review. If not it stays to keep my issue in a place where anyone can see it.

    Leaving a bad review before making an effort to get support can hurt a developer and as Zoltan pointed out, it is going to be a slower way of getting help than contacting a developer directly.

    Quite frequently, bad reviews are based on a misunderstanding that a friendly exchange of emails could clear up…and reviews often lack sufficient information for a developer to be able to clear it up with a reply.

  • wimwim
    edited March 23

    Given that a good percentage of what I think are problems are just my lack of knowledge, I'd be ashamed to have that reflect on the developer, even if only temporarily.

  • FizzyLizzy27FizzyLizzy27

    Recently I left a negative review on Cubasis (4 stars instead of 5 lol) because of their weird refusal to acknowledge their poor implementation of the new guitar effects. The claim that it’s intentional to better emulate real pedals being provably false, saying it “can’t be changed”, and not just addressing it being a mediocre implementation instead of saying “it just can’t be done and it’s also a stylistic choice” seems like they just don’t want to be bothered. In my eyes, don’t release a 2 out of 5 implementation of a new feature and also stubbornly not improve it dinged a star as a whole.

    Also left something somewhat negative for a synth that kept crashing in Cubasis, messaged the dev, who essentially said “that app’s old so don’t expect much”. Fair enough, but I’d have wanted to know that when I bought the app so figured a negative review was justified.

    Those don’t quite fit the original description for leaving reviews instead of contacting devs but shows that reaching out doesn’t always resolve a matter.

  • LittlewoodgLittlewoodg
    edited March 24

    @wim said:
    Given that a good percentage of what I think are problems are just my lack of knowledge, I'd be ashamed to have that reflect on the developer, even if only temporarily.

    My favorite example of this the is the many one star reviews of the FL Studio remote midi controller, all of them saying something to the effect of “this game doesn’t work”. The result being a star average crippled for years. For an amazing free app

  • justaglovejustaglove

    @Littlewoodg said:

    @wim said:
    Given that a good percentage of what I think are problems are just my lack of knowledge, I'd be ashamed to have that reflect on the developer, even if only temporarily.

    My favorite example of this the many one star reviews of the FL Studio remote midi controller, all of them saying something to the effect of “this game doesn’t work”. The result being a star average crippled for years. For an amazing free app

    There are countless MIDI applications scoured with 1 star reviews because people expect it to make sound...the bar is in hell lol

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