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Camel Audio and Alchemy are Closed, My Final Alchemy Video, (And Rant)
Basically I'm confused and pissed of by this news, but mainly about the way it announced, so here are my views about this.
I'm sorry if some people find some of my language offensive
http://www.thesoundtestroom.com/camel-audio-alchemy-closed-final-alchemy-video/
Comments
^Nailed it!
Well, that was a special
I always liked Camel Audio and all their stuff and i still do but after some days i'm also pretty pissed off. And it still all looks like they are under a very "bad" NDA. Sound designers was still creating sound banks for the big Alchemy 2.0.
However, we see us all twice in the life....
Because of the lack of communication no-one really knows if they've been taken over, run out of cash (yes there's money in their account but they may have debts to pay), or just got fed up running a business.
What is clear is that they've handled this very badly, leaving customers to speculate whether they're stuck with a lemon or whether their purchase will be supported by a new buyer.
It casts a shadow over the whole iOS music making platform and personally, will make me think twice about investing in the more expensive apps, particularly those with multiple IAP's such as Auria.
Bad for Alchemy customers, but bad for the platform as a whole.
@monzo Rim was pretty quick to reassure Auria users this will never happen to them, FWIW:
http://auriaapp.com/forum/viewtopic.php?f=19&t=12803&sid=faf56f4aa91c3ee3bc38875ca862ad79#p37080
Speech or the lack of it in this case, 'speaks volumes', if there is a valid reason to their actions how are we to know, when nothing is said, sad to see such a reputable developer like Camel Audio seemingly hide behind silence.
@eustressor said:
That's more like it, good to know.
Good for you for venting your frustration, Doug
What I don't understand is why everyone seems to be reserving their criticising for Camel Audio alone, while completely ignoring the implicit duty of care that Apple has to their customers. After all, it is they that created the AppStore and an ecosystem that encourages (nay, necessitates) users relying on AppStore servers to reinstall and restore apps to their iDevices.
Apple takes a hefty 30% cut of everything sold through their monopoly distribution system but they fail to protect the interests of their customers against catastrophic failures such as the overnight failure (due to whatever cause) of app developers. And let's face it, Apple is the vendor here (under EU law, at least), not Camel Audio, and as such is responsible for customer support.
So, let's not blame Camel Audio alone. Sure, they might have handled things a great deal better but it's Apple and the AppStore model that's left us in the lurch! An uncomfortable lesson to learn but a valuable one.
Just my 2c, of course
Apple does not own the content though.
@Zymos said:
But they are responsible for the sale. By constraining the means of product delivery they assume a responsibility for that product and its support. I have bought a product from them which they can no longer deliver. I suggest that, unless they can allow me continued access to the product I paid them for, they owe me a refund. In this instance, that would be Alchemy plus all the IAPs I purchased.
Well, I disagree. I can think of several reasons why it could possibly be illegal for Apple to continue to allow people to download CA products.
@Washboy said:
If they've sold up then as the seller they dictate the terms of sale. If it was my company, then I would make every effort to ensure the new owner agreed to support existing customers and products for a given period of time, and I would also communicate to my customers what was happening and reassure them their purchase was safe.
You're welcome to disagree
To be clear though, I'm not suggesting that Apple should continue to 'sell' CA products, just that they should honour existing sales. If they cannot do that, then they should make it very clear that the 'purchase' price buys only a license to use the product for an unspecified period of time, unilaterally revocable with no notice. I wonder how many app sales they would make on those terms 
EDIT: Having said that, there's probably some small print in the AppStore Ts&Cs that translates to exactly that! Lol!
@Zymos said:
I can if they sold more copies, but if already purchased, well not really if your already licensed, but that reminds, me that crazy, date that they said they would provide support until July was it, how does that figure here on iOS and in the 'sale' of CA, if that's what's happened. My advice get a REFUND, respect is earned, if all turns out well re-buy it.
Moral of the story, back that shit up.
Don't depend on Apple for backups. Where does it say that once you buy an app that they'll give you access to it for eternity?
And as far as the July thing goes, they've already said they are working on it- obviously some shit went down, and it's quite possible that somethings are out of both Apple's AND CA's control.
@Zymos said:
Oh I do agree, nothing lasts forever as they say, and when it breaks here on iOS well that's tough, but what gets me is people allow themselves to be duped into thinking that everything is safe in the iCloud, to which Apple solemnly laments, when in actual fact it seems is not the case. Apple could very easily keeps backups of all versions of Apps on the AppStore unless they of course breach the laws of whichever jurisdiction they are provided to, it just suits the model of constant upgrading for them not to. Well that's my take on it.
Douglas, Douglas, such intemperate language. Enough to make a crow blush...
@JohnnyGoodyear said:
But at least the music would make the nightingale sing.....
@knewspeak: Very true. I don't trust my data to the cloud but I did allow myself to be duped into believing that (for iOS at least) I no longer needed to maintain my own program/app installation media library anymore. After all, many installers these days pull from the cloud anyway.
And Apple's Ts&Cs do, of course, absolve them of all responsibility for anything and place all responsibility squarely in the lap of the consumer. Once you've paid your money it's up to you to protect your own shit (as @Zymos would put it), even if they make things far from easy for you to do so properly.
Life's too short to stress about this stuff. I'll just think very carefully before buying IAPs in future.
Am I the only one who couldn't hear a word Doug said and sat watching the whole thing thinking "I'm pretty sure you're supposed to have your Christmas tree down by now"?
Audio trouble or was it the mix of his Liverpudlian accent with a trace of proud Cornish that creeps in here and there?
Or was it just the Christmas tree?
Christmas tree must come down - was the only thing I could hear. All in my mother's voice too.
I am broken
Great video @thesoundtestroom. I love the point about it not being important in the grand scheme but being able to say that about all art. However, art is important in the grand scheme, wonderfully said.
If alchemy doesn't come back I won't be heartbroken as I didn't use it too much (although I know that others used it a lot and will be more strongly affected if it's really gone), but it worries me that it sets a strange precedent for the future of the iOS model. Then again, maybe it spurs change for the better, I like to be optimistic.
Company's close, Camel Audio are closed, nothing we can do about that, the reasons are irrelevant really, it's how it was announced that was wrong
Sorry for derailing your post there for a minute, Doug. My apologies. Just curious though....tree down?
Yes, I was referring more to the fact that the IAP's are now inaccessible, having to do with the App Store model. Rim assured, on the auria forum, that IAP's in auria wouldn't go away if the plugin company folded, and wavemachine labs seems like it's sticking around, but so did camel. Anyway, enough out of me, I enjoyed your rant!
Yeah, Doug
be emotional ;-)
like it.
What I don't like about iOS is the fact that Apple stops signing the previous iOS version whenever a new version appears which makes an app (which no longer gets updates or no longer exists) no longer work. This is going to be the big problem now with Alchemy. Apple will piss out a new iOS version and those apps that no longer exist will stop working. Okay, I can keep that iOS version on my device but what happens if I need to restore or I get a new iDevice.
Why on earth would you want the option of keeping a working operating system when instead you could upgrade to take phone calls on your iPad and reduce your battery life? Music making is overrated anyway. Productivity really means getting your thoughts to Facebook and twitter in less time. (Although I'm being sarcastic, that seems to be the truth from many people I see).
What I don't understand is that apple had a really good system going from a productivity standpoint, why break it just in the name of something new? From my only semi-knowledgable point of view, snow leopard was awesome and ios7 seemed to get it right. I stupidly put my laptop on lion, which is as high as it will go, and I definitely see it working less efficiently, and ios8 has nothing I want. Ios7 was a great upgrade once the little fiddly things got worked out (at which point I moved from 6).
Oh well, I sound old. Maybe someday they'll allow you to install whatever os version you'd like on machines. If not, life will go on. I haven't upgraded iOS or any music app since before ios8 came out and am not having issues on my iPad, so I'm keeping my working productive system at the expense of any new features in os or apps.
For what it's worth: I was going through my 'Not On This Phone' app queue (looking for something else) with the thought in the back of my mind about not expecting to see Alchemy there anymore (gone from the App Store, of course), but I did find it there and immediately grabbed it back for 'good'. One day it'll probably be worthless, but not yet.