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Refunds from Apple for Apps?
Anyone done this? I took advantage of a special offer for one of the more expensive apps (against my better judgment to be honest!) but its work flow just doesn't work for me - some features I would have expected just aren't there. I've gone through the "itunes report a problem" thing - but I haven't had any confirmation that Apple has received a request or indeed if they agree or not.
So i'm wondering if there is something else I should have done - either with Apple or the developer?
I did the initial report a week ago then again day before yesterday.
Thanks
Comments
They don't bother to reply anymore. Can't remember what I did now but it took me nearly 4 weeks to get a refund for an app that didn't work. If it was within 14 days of purchase you used to get an automatic option to refund your purchase - that's gone, but if the app doesn't work as advertised then they are obliged to refund your purchase - regardless of what they say in their T&C's.
If you had a pop-up to confirm you wouldn't be refunded when you purchased, and the app is working as it should, then you won't get one though.
@monzo - thank you - the app was purchased 8 or 9 days ago, no popups that I recall about refunds when I purchased, initial "refund" attempt within a day of purchase, second attempt within a week.
So just takes a little time from Apple then & no confirmation?
They used to send a confirmation but don't seem to bother now. In the end I chose the 'problem is not listed here' option and that (after lots of chasing up) got me in contact with a support member.
I got a refund last week, 2 days after reporting it. I made sure to explain that it was a technical problem and that the app didn't function correctly. I also deleted the app straight-away because i assume they check these things with their backdoors, etc. I received 2 confirmation emails.
I did it. It's automatic. Go to iTunes > Purchase history.
I live in Europe, not sure how it is in the States.
Ah - that might be my mistake then. I'm not saying its a technical problem - more of a "doesnt work as expected". Probably wont get anything back now. OK - stuck with a useless (to me) expensive app.....
Don't feel bad.
I get stuck with at least 3 useless apps per week. I spend about $30 per week on music apps.
Submit it again.
On the 30th of June I got change of terms and conditions when redownloading an old app from the cloud. I got it sent to my email. This is what it says regarding the returns. I'm in the UK haven't tried returning anything yet.
The 14-day, any-reason returns are for countries that are part of the EU (http://www.cnet.com/news/apple-now-offers-14-day-app-store-itunes-refunds-for-eu-users/).
Per the above CNET article:
I imagine apple tried the 'right to return if not downloaded' loophole (ridiculous) and got European lawyers on their neck and had to make a step back. Has anyone else got that change in terms and conditions pop up recently?
No, I bought an app for the Mac today and still had to accept the 'I agree I have no consumer rights whatsoever' pop-up before downloading
I severely hope Apple are not going to be the typical worldwide corp, give with one hand, take more back with the other and with the boot, a swift kick to the gonads.
They already ARE a typical global corporation. This case illustrates it. Also Steve Jobs is not here and from what I hear he was a bit of an idealist. Tim Cook seems like a rough clone made by Samsung.
I just got a refund for Cubasis. It was driving me mad with the UI. I also re downloaded garage band which on reflection is a very good offering for quick messing about which to be honest is the only thing I ever do in a DAW these days.
I bought iDensity last night and didn't get the usual checkbox to confirm I've signed away all consumer rights, so maybe they've had their wrists slapped.
There's this thing called Quantitative Easing that's a codeword for "unrestrained money printing" that's currently all the rage in places like Japan, China, the US, and Europe. And along with Carl Icahn, an "activist" investor who helped inflate the current tech bubble (NFLX, AAPL), there's a massive stock buy-back program going on that's siphoning all of this free newly printed money from the economy and stashing it in offshore bank accounts in places like Switzerland, where companies like AAPL and investors like Icahn are paying negative interest rates just to hide their loot.
I live in an EU country and also had the possibility to refund apps in 14 days without any questions. I say "had" because now every time I buy something I get a popup saying that I give up my refund rights if I "download" that item. Since everything is automatically downloaded, I have no refund right apparently... I emailed support and they said that I can still get a refund, so they're contradicting themselves.
I read online that people with many refunds get the popup, but I had exactly one refund so there's that.
Im also from EU and used the refund option ones and got my money back within a few weeks.You must also fill in a good reason why you want a refund and explain that an app is useless for you (bad sound quality,app crashes constantly, etc.).
I've had pop ups too but after that I received the change of t&s pop up with option to save it via email. So basically refunds are on.
Having said all that I'd urge all to reflect on whether the refund is absolutely necessary. We all know that when developers don't get the revenue the development dies out so we are the losers eventually. I've done my share of refunds but I wouldn't dream of returning anything to the indie developers unless they're absolutely taking the piss.
Also with some apps there is a certain learning curve in which case user laziness or ineptitude can be easily mistaken for the app not being good enough.
One of those things that drives me nuts about Apple. Google Store you have a little bit of time, not much, 15 minutes or say, to say, "nope, I don't want this." Which is pretty much enough time with most apps to at least know whether it was worth the money. I've been doing a lot of ear training over the last few years, and there are a million ear training apps. You really can't tell whether they'll do anything different or better without downloading and looking.
You can't tell if an app is going to work at all until you install it, as Apple remove a customers negative feedback from the store if they provide a refund. That's why forums like this are so important.
It was third time lucky for me - I don't know if I choose different options, used some special magic words, or what - but this time I got a confirmation email that Apple were looking into it, then followed a day later by a refund.
Thanks for the advice - I don't think I would have tried again without the comments here! Now.... What app to buy in its place :-)
I bought an app today and didn't get the"you can't refund if you start the download"warning anymore.Am i a good guy again?
I don't get that anymore either. I'm guessing someone pointed out the legal pitfalls of that one.
No, the new era has started. Apple tried to circumvent the EU laws and they failed. Now we have 14days money back guarantee.
Whether that's good or bad for the developers, that's another story.
It's good for consumers and likely good for good developers.
it is probably good for developers of expensive apps especially