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Apple will finally let developers respond to App Store reviews
https://techcrunch.com/2017/01/24/apple-will-finally-let-developers-respond-to-app-store-reviews
First paragraph:
"Apple is finally going to give its developers a way to respond to customer reviews on its App Store and Mac App Store – a feature that’s long been available to Android developers on Google Play, much to the chagrin of the Apple developer community. According to developer documentation for the iOS 10.3 beta, when this version of Apple’s mobile operating ships, developers will also be able to ask for reviews in new ways, in addition to responding to those posted publicly on the App Store."
Comments
This should be great in my opinion. Especially for the smaller devs. So many reviews I see are from dumb ass people who didn't even read the instructions or tutorial and then can't figure the app out. The big question is: will Korg partake?
I'd not respond to anything, and make it known in the description to only address issues on website/feedback area. No winning arguments w/ customers, even if you do - or get caught on a bad day w/ a single grumpy response and it's there forever. Language barriers, cultural ones, typos, auto-correct... too many ways to decimate all that hard work.
That's definitely a reasonable take on it but the converse is people leaving 1-star reviews (because they didn't RTFM or are themselves having one of those days or ...) without any sort of context for would-be customers browsing. It's definitely going to be interesting and pothole ridden on occasion.
I did read the manual, it's unclear, full of typos, and XYZ app is way better, plus you said on XYZ forum that whatever wasn't the case.. typical ...
nice pothole, @Ocsprey.
Hopefully devs can at least quote the review they're replying to (or a replied-to review's text can only be amended vs edited).
Yeah, I'm curious about that too...potholes abound tho... all I gotta do is log on another account and keep blasting... either way, a negative exchange calls whatever into question, and benefit of customer "it's my story and I can make it up however I want."
The music category on AppStore sucks balls, big time. I only visit the AppStore for updates and wish list price checks. All my info comes from this great place and the usual suspects on YouTube (Jakob, Doug, Audiodabbler and co.). I'd be interested to hear what the devs feel about it, and whether the reviews actually influence the buying trends of Joe Bloggs.
Personally I hope that Apple will add more categories to thr Music section as they do in the Games category.
The AppStore is flooded with pointless web-radio apps, artist promo apps that take up valuable app review resources and it's a nightmare to filter and find interesting apps.
A 'keyword system' would make filtering a lot easier.
@Samu, I think they should have a separate 'streaming' or 'radio and tv' section for all those Apps. There are hundreds, maybe thousands of them.
A more granular way of organasing will always be welcomed.
It would also ve helpfull to be able to search apps based on the used technologies (iaa-generator, iaa-instrument, auv3, core midi etc.)
What's really needed, but won't happen because, is for there to be a distinct category split for 'maker' and 'consumer' apps (of course, not named that way, that's stupid). There needs to be an easy way for discovery to select apps that are for production, rather than consumption. That is, if they really do recognise the potential for iOS to actually produce anything other than just as a curiosity or surprising side-effect.
Right on the money. I've said this before; they should have added a "professional" appstore when they launched the iPad Pro range, to sell creative apps for makers and professional users. Photography tools (beyond "add corny filter to my selfie"), DJ tools, music tools, graphic design apps, 3D modelling apps, etc.
The iPad Pro launch would have been the perfect moment to start making the distinction.
+1 to both you guys. Apple was too busy navel gazing, I reckon.
Well, I'd even include writing tools - wrod processors etc, are productive. However, has anyone else found it a bit odd that for example, google docs starts up in a way that doesn't let you edit unless you press some special funny picture in a circle tucked far away, as if making your own changes to your own work is a highly irregular requirement.
OT: Let them know. Sometimes they are very responsive to feedback. I once sent feedback that a bike route in Google Maps included a road that was dangerous for cycling. They updated the map an hour later.
Interesting PR challenge, but still one I'd welcome as a dev.
Customer: "App suxx no make noise" 1 star
Dev: "Did you turn on the volume?"
Customer: "Whas is?!?"
Dev: "It means how loud the sound is"
Customer: "Wow finally it makes sound, really nice, was bit hard to use so changed to 4 stars, otherwise perfect"
lol, that's almost verbatim on some of the reviews I've read.