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Apple. What’s that smell?
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Oh dear, just when we thought Apple had learned it cannot ignore national laws, they’re at it again. No longer flashing up bullshit notices when we buy apps in the UK, they are instead issuing the same old lines more discretely, within purchase e-mails.
_“You have purchased RD4 - Groovebox Full Version on 28 April 2018 and acknowledged that if you download or use this in-App Purchase within fourteen days of buying it, you will no longer be eligible to cancel this purchase.”
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I have no need or wish to cancel my purchase, but if I did, then Apple must, according to UK law, issue a refund. When will these guys realise that whatever crap they can pull in the Land of the Free, does not apply where the law is different.
Comments
From what I can see Apple is correct here within the law, even though I don’t like it.
“Cancelling a digital download
Digital downloads are given their own unique category under the Consumer Contracts Regulations and are therefore not services or goods.
If you want to download something within 14 days of buying it, you will have to give your consent to waive the 14-day cooling-off period.
If you don’t give your consent, the 14-day cooling-off period still applies, but you won’t be able to download your digital content until this period has ended.
This is to prevent you from changing your mind after you have downloaded the content.”
I just typed and deleted a pretty witty (some could say snarky) and topical reply about the current prospects of the UK’s trading laws.
Alas, it may be the time for it, but not the place
Digital content covers music and software downloads.
If something is not fit for purpose, not even Apple can get away with keeping customer’s cash. Digital or not.
Furthermore, it is impossible to buy an app and not download it. Once that buy button is pressed.
I don’t understand where the problem is . Apple said you can’t refund after 14 days you bought the app .
True. If the softwares faulty you can ask for a refund. It’s covered here
https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange#digital
Just do what I do. I don’t buy apps. I bought enough in the previous few years, why would I want any more?
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The problem, is that Apple don’t make the law in the UK. If an app proves unfit for purpose after 14 day’s, they still have to give a refund.
Don’t you miss that dopamine rush after a purchase irrespective of whether you need the app or not?
Yes it is.
Wouldn’t stand up in court. You can’t force a customer to abide by terms and conditions in a receipt sent days later, for a purchase you’ve already made.
You just buy a license to be allowed to use a software under certain rules. That´s it.
It’s not the principle of the thing, it’s the money.
Ah ,I hear ya and can relate
I remember years ago watching an Apple keynote presentation and they were talking about their profits but they assured us it’s not about the money
I beg to differ it’s always about the money
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Certain rules is superceeded by national law.
What you can do with a ‘licence’ to use software can be dictated by the seller. That it has to be fit for purpose, and must be refunded if not, is something sellers must obey.
However, i still don´t get really why it´s so hard to have demos on iOS and/or be allowed to resell licenses.
This way prices would be better (for developers) too maybe.
But proper 14 day demos or so would solve most of the trouble i have with iOS apps.
There are still a lot apps i would like to buy maybe but won´t without a proper demo. And asking for refund isn´t something i would like to do.....since you end on the "Apple Black List".
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That is a good idea.
Enough time to try out an app, under most circumstances.
The issue with paid for apps is no fault of any developer, though, it is Apple trying to scare off people from applying their legal rights.
Napalm in the morning?!?
Statutory Rights for England
https://www.citizensadvice.org.uk/consumer/phone-internet-downloads-or-tv/problem-with-an-app-software-or-download/
Lots of apps and games are only useful or entertaining for a period (or situation/occasion) shorter than 14 days. It's a model that would certainly be abused to the extent that it substantially hurts Apple and developers alike.
Google’s App Store gives 2 hours to test the app and get a refund which seems reasonable.
Who's developing for Android? That's right, nobody. Case dismissed!
Lots of people develop apps for Android. Just look at the Google Play Store. There just isn’t a lot here, but if Audiobus was cross platform it might not be the case.
Korg is probably someone you may have heard of.
It would depend upon what the App does, how intuitive and the level of complexity of it. Most importantly how much knowledge the user has, with respect to the situation.
I always felt that was too short. Maybe 12-24 hours would be better. I guess they just want you to be able to see that it works, but not form an opinion and decide to refund it.
Apple is being a bit devious with this notification. My understanding of the 2015 law is that you can claim a refund if the downloaded or online purchase is not fit for purpose or faulty.
I think it is borderline to expect a seller to automatically refund a purchase solely because you don't like it or haven't tested it out initially to see if you get on with it. After all, I don't expect to return a CD or record because I didn’t like the music.
Having said that some sellers will accept a quick no questions return in the interests of good customer relations.
Luckily we have enough online testers like Doug to provide us with a quick guide to a new app’s suitability before we blindly hand over the dosh. Buyer beware and all that.
You guys actually use the apps you buy? Me I just collect them lol
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Yes. Which is why the notification is bollocks. Apple must know this, and recently removed it from point of sale. Only to start sending it out again, in e-mails.
It’s all rather silly on tbeir part.