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Intermittent audio monitoring issues in Auria

Ripper7620Ripper7620
edited May 2019 in General App Discussion

Occasionally, with no apparent cause, the audio out stops working in both Auria Pro, and earlier, Auria base model. The metering is reading both audio/midi in, and out, however, on occasion, without knowingly changing anything, I’m getting no sound out, either by play back, or by playing audio, or midi notes. I’m running my keyboard into my iPad via an official Apple camera adapter, and headphones out, with the headphones turned all the way up, minus one increment. This is happening both recording midi notes in, to midi notes out in AP, and audio in and out in Auria base model. Even restarting my iPad does not fix this issue in many cases, and I often have to restart several times before the sound comes back. Do you have any idea what would cause this? Because of my lack of experience, I’m making the assumption that’s it’s user error on my part. Thank you in advance for any and all replies. Also, I’m running a 2018 512Gb 10.5” version, and am not getting much over 30% CPU loading.
P.S. I’m running AP in stand-alone mode, as apposed to running it inside AB3. Some more information; whenever I load up a new project, everything will start working again.

Comments

  • espiegel123espiegel123

    @Ripper7620 said:
    Occasionally, with no apparent cause, the audio out stops working in both Auria Pro, and earlier, Auria base model. The metering is reading both audio/midi in, and out, however, on occasion, without knowingly changing anything, I’m getting no sound out, either by play back, or by playing audio, or midi notes. I’m running my keyboard into my iPad via an official Apple camera adapter, and headphones out, with the headphones turned all the way up, minus one increment. This is happening both recording midi notes in, to midi notes out in AP, and audio in and out in Auria base model. Even restarting my iPad does not fix this issue in many cases, and I often have to restart several times before the sound comes back. Do you have any idea what would cause this? Because of my lack of experience, I’m making the assumption that’s it’s user error on my part. Thank you in advance for any and all replies. Also, I’m running a 2018 512Gb 10.5” version, and am not getting much over 30% CPU loading.
    P.S. I’m running AP in stand-alone mode, as apposed to running it inside AB3. Some more information; whenever I load up a new project, everything will start working again.

    What iOS version are you using?

    When it happens, has it been preceded by any burst of sound or a CPU spike?

    Is there a particular plug-in or other app that might be relevant?

    If it happens again, it might be worth posting a screen shot of your set up and a summary of the steps that preceded it. Sometimes, if you do that a pattern starts to emerge that wasn't obvious at first.

    Next time you need to restart, try unplugging all your devices before you restart and plugging them back in after restart.

  • Ripper7620Ripper7620

    @espiegel123 said:

    @Ripper7620 said:
    Occasionally, with no apparent cause, the audio out stops working in both Auria Pro, and earlier, Auria base model. The metering is reading both audio/midi in, and out, however, on occasion, without knowingly changing anything, I’m getting no sound out, either by play back, or by playing audio, or midi notes. I’m running my keyboard into my iPad via an official Apple camera adapter, and headphones out, with the headphones turned all the way up, minus one increment. This is happening both recording midi notes in, to midi notes out in AP, and audio in and out in Auria base model. Even restarting my iPad does not fix this issue in many cases, and I often have to restart several times before the sound comes back. Do you have any idea what would cause this? Because of my lack of experience, I’m making the assumption that’s it’s user error on my part. Thank you in advance for any and all replies. Also, I’m running a 2018 512Gb 10.5” version, and am not getting much over 30% CPU loading.
    P.S. I’m running AP in stand-alone mode, as apposed to running it inside AB3. Some more information; whenever I load up a new project, everything will start working again.

    What iOS version are you using?

    When it happens, has it been preceded by any burst of sound or a CPU spike?

    Is there a particular plug-in or other app that might be relevant?

    If it happens again, it might be worth posting a screen shot of your set up and a summary of the steps that preceded it. Sometimes, if you do that a pattern starts to emerge that wasn't obvious at first.

    Next time you need to restart, try unplugging all your devices before you restart and plugging them back in after restart.

    Thank you very much for your reply, and even more so, your recommendations. There does not seem to be any rhyme or reason to what is happening, but because I’m so inexperienced in iOS, I’m assuming user error on my part. I will take your advice to the best of my ability, however the only pattern I’ve noticed, is that the issue mainly happens after I’ve closed a project, and then restart it. I’m probably doing something obvious, that I’m too green to see.

  • espiegel123espiegel123

    @Ripper7620: I have seen something like what you have described a few times.

    If it happens, try switching out of Auria Pro, unplugging your devices, "soft rebooting" then plugging your devices back in.

    By "soft reboot" I mean this set of steps:

    • hold down the button that you normally use to put the device to sleep and keep it held down until the screen appears that asks if you want to power down
    • at this point, release the button you were holding down and press and hold the home button

    After a little while, the home screen will appear. This shuts down all the processes that were running and is a lot faster than actually powering down and restarting. That usually solves these things for me.

    As a last resort, power down and restart. In my experience that is very rarely needed. Usually, the soft reboot fixes things.

  • Ripper7620Ripper7620

    @espiegel123 said:
    @Ripper7620: I have seen something like what you have described a few times.

    If it happens, try switching out of Auria Pro, unplugging your devices, "soft rebooting" then plugging your devices back in.

    By "soft reboot" I mean this set of steps:

    • hold down the button that you normally use to put the device to sleep and keep it held down until the screen appears that asks if you want to power down
    • at this point, release the button you were holding down and press and hold the home button

    After a little while, the home screen will appear. This shuts down all the processes that were running and is a lot faster than actually powering down and restarting. That usually solves these things for me.

    As a last resort, power down and restart. In my experience that is very rarely needed. Usually, the soft reboot fixes things.

    Thank you very much for taking the time to type out such a detailed reply, I appreciate it greatly, and will follow your advice.

  • wigglelightswigglelights

    @Ripper7620 said:

    @espiegel123 said:
    @Ripper7620: I have seen something like what you have described a few times.

    If it happens, try switching out of Auria Pro, unplugging your devices, "soft rebooting" then plugging your devices back in.

    By "soft reboot" I mean this set of steps:

    • hold down the button that you normally use to put the device to sleep and keep it held down until the screen appears that asks if you want to power down
    • at this point, release the button you were holding down and press and hold the home button

    After a little while, the home screen will appear. This shuts down all the processes that were running and is a lot faster than actually powering down and restarting. That usually solves these things for me.

    As a last resort, power down and restart. In my experience that is very rarely needed. Usually, the soft reboot fixes things.

    Thank you very much for taking the time to type out such a detailed reply, I appreciate it greatly, and will follow your advice.

    Are you using any AUv3 plugins? There was a report on the Auria forum recently about lost sound with AU plugins on the Aux returns and lost sound.
    As you mentioned you’re a bit new to this, be sure nothing else is open, like Safari, Facebook, YouTube etc.
    iOS does have a lot of background things going by default. Setting/General/Background App Refresh can be turned off to help with that. A simple way to see if background processes are interfering is to put the iPad in Airplane mode.

    Have you tried just unplugging and replugging the headphones when it happens? Do the headphones have a mic? Does the problem happen with no headphones and just using the iPad speakers?
    What keyboard are you using? Does it have any sort of built in audio interface? Have you tried using a different usb cable?

    Hope this gets resolved

  • Ripper7620Ripper7620
    edited May 2019

    @wigglelights said:

    @Ripper7620 said:

    @espiegel123 said:
    @Ripper7620: I have seen something like what you have described a few times.

    If it happens, try switching out of Auria Pro, unplugging your devices, "soft rebooting" then plugging your devices back in.

    By "soft reboot" I mean this set of steps:

    • hold down the button that you normally use to put the device to sleep and keep it held down until the screen appears that asks if you want to power down
    • at this point, release the button you were holding down and press and hold the home button

    After a little while, the home screen will appear. This shuts down all the processes that were running and is a lot faster than actually powering down and restarting. That usually solves these things for me.

    As a last resort, power down and restart. In my experience that is very rarely needed. Usually, the soft reboot fixes things.

    Thank you very much for taking the time to type out such a detailed reply, I appreciate it greatly, and will follow your advice.

    Are you using any AUv3 plugins? There was a report on the Auria forum recently about lost sound with AU plugins on the Aux returns and lost sound.
    As you mentioned you’re a bit new to this, be sure nothing else is open, like Safari, Facebook, YouTube etc.
    iOS does have a lot of background things going by default. Setting/General/Background App Refresh can be turned off to help with that. A simple way to see if background processes are interfering is to put the iPad in Airplane mode.

    Have you tried just unplugging and replugging the headphones when it happens? Do the headphones have a mic? Does the problem happen with no headphones and just using the iPad speakers?
    What keyboard are you using? Does it have any sort of built in audio interface? Have you tried using a different usb cable?

    Hope this gets resolved

    Thank you very much for the reply, sometimes it works to unplug the headphones and lightning connection, and sometimes it doesn’t. I will have to try working in airplane mode, and see if that makes a difference. Whenever working in Auria Pro, I always close everything else, at least what I’m aware of being open. I’m probably doing multiple things wrong at one, which is probably why issues are sporadic. And yes, I’m using a minimal amount of AUv3 plugins

  • espiegel123espiegel123

    @Ripper7620 said:

    @wigglelights said:

    @Ripper7620 said:

    @espiegel123 said:
    @Ripper7620: I have seen something like what you have described a few times.

    If it happens, try switching out of Auria Pro, unplugging your devices, "soft rebooting" then plugging your devices back in.

    By "soft reboot" I mean this set of steps:

    • hold down the button that you normally use to put the device to sleep and keep it held down until the screen appears that asks if you want to power down
    • at this point, release the button you were holding down and press and hold the home button

    After a little while, the home screen will appear. This shuts down all the processes that were running and is a lot faster than actually powering down and restarting. That usually solves these things for me.

    As a last resort, power down and restart. In my experience that is very rarely needed. Usually, the soft reboot fixes things.

    Thank you very much for taking the time to type out such a detailed reply, I appreciate it greatly, and will follow your advice.

    Are you using any AUv3 plugins? There was a report on the Auria forum recently about lost sound with AU plugins on the Aux returns and lost sound.
    As you mentioned you’re a bit new to this, be sure nothing else is open, like Safari, Facebook, YouTube etc.
    iOS does have a lot of background things going by default. Setting/General/Background App Refresh can be turned off to help with that. A simple way to see if background processes are interfering is to put the iPad in Airplane mode.

    Have you tried just unplugging and replugging the headphones when it happens? Do the headphones have a mic? Does the problem happen with no headphones and just using the iPad speakers?
    What keyboard are you using? Does it have any sort of built in audio interface? Have you tried using a different usb cable?

    Hope this gets resolved

    Thank you very much for the reply, sometimes it works to unplug the headphones and lightning connection, and sometimes it doesn’t. I will have to try working in airplane mode, and see if that makes a difference. Whenever working in Auria Pro, I always close everything else, at least what I’m aware of being open. I’m probably doing multiple things wrong at one, which is probably why issues are sporadic. And yes, I’m using a minimal amount of AUv3 plugins

    As an fyi, this happened to me yesterday. I had a project open that I've worked on many times without issue and at some point I did something innocuous and playback stopped being audible even though the meters indicated that audio was going out.

    I left AP and did a soft-reboot and reopened the project and all was good. I tried hard to make it happen again but couldn't. If you do find a pattern (I think it might have to do with re-assigning the instrument assigned to a channel or something), please report it over on the Auria forum:

    http://auriaapp.com/forum/index.php

  • Ripper7620Ripper7620

    @espiegel123 Thank you, if I do find a pattern, or root cause, I will post it both here and in the Auria forum.

  • RodolfoRodolfo

    The same thing happened to me a few days ago, about three or four times in a few minutes. I killed all running apps and started again, but it wouldn’t fix the problem.
    After unplugging and plugging back my CCK 3 the issue dissapeared, so I thought it was related to a bad contact or a cable problem.
    I will keep an eye on this.

  • espiegel123espiegel123

    @Rodolfo said:
    The same thing happened to me a few days ago, about three or four times in a few minutes. I killed all running apps and started again, but it wouldn’t fix the problem.
    After unplugging and plugging back my CCK 3 the issue dissapeared, so I thought it was related to a bad contact or a cable problem.
    I will keep an eye on this.

    Fwiw, when it happened to me, I wasn't connected to anything. But I will try to pay more attention.

    What was connected via the cck: audio or midi or both?

  • RodolfoRodolfo

    @espiegel123 said:

    @Rodolfo said:
    The same thing happened to me a few days ago, about three or four times in a few minutes. I killed all running apps and started again, but it wouldn’t fix the problem.
    After unplugging and plugging back my CCK 3 the issue dissapeared, so I thought it was related to a bad contact or a cable problem.
    I will keep an eye on this.

    Fwiw, when it happened to me, I wasn't connected to anything. But I will try to pay more attention.

    What was connected via the cck: audio or midi or both?

    Hi @espiegel123 , just my Zoom U24 with audio out to speakers and an electric guitar input, no MIDI at that moment.

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