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Off Topic: Beware Amazon Third Party Sellers
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I'm sure a lot of us here have Amazon accounts, so I wanted to briefly share why I will no longer be using mine.
I bought an iPad case from a third party seller, who failed to deliver, flat out and provably lied about stock. Amazon agreed this was wrong, and offered a refund. I said no, I wanted the item as ordered. Amazon issued the refund anyway!
So, I wrote direct to Mr Bezos, and received a reply from a lackey, claiming they were powerless to do more. Here is my response.
"Do you seriously expect me to believe that Amazon cannot suspend the activity of someone trading on your site, and telling lies, until they fulfil an order?
On four occasions now, I have made it clear this was NOT about money, it was about principle.
What you seem to be telling me is that third party traders can lie, and fail to deliver orders, and the best that the mighty Amazon can do is offer a refund. This is not nearly good enough.
In future I will not be buying a single thing from Amazon. I clearly cannot trust third party sellers to deliver, and Amazon does not care enough to make them honour their agreements."
Comments
Hopefully you gave him a bad review. I deal with third party sellers all the time. I go by the reviews. If they have a lot of good ones, I use them. I just found too old music books I needed, that were ridiculously expensive everywhere else, through a third party reseller. His service was excellent - I had to contact him because he initially would not ship to Canada, and he was very accommodating and prompt throughout.
Yeah they're in there just like there in the Apple App Store. Just have to be careful and write negative reviews to warn others. I really do appreciate Amazon's prompt refund though.
Yeah, I wrote a negative seller feedback to warn others. But I refuse to believe that Amazon could not have e-mailed these tossers and TOLD them to honour their agreement, or suspend trading. As things stand, they appear to be able to take the mickey out of customers with impunity.
Well, I think this is just part of life. Amazon has become like ebay, there are good sellers and bad sellers. You'll get quite a bit of protection from the umbrella company but you'll ultimately have to do your homework checking seller reviews before purchasing as @rickwaugh has suggested.
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Yes, Supadom, I get that. I've been buying on-line for many years, and always check reviews.
I think what happened with these guys was that they advertised the item at a bargain price, then changed their minds. But, in the mean time they accepted my order and issued a dispatch notice. I now believe item was never sent. Later, they agreed to send replacement...which also failed to arrive.
Therefore, I contend that they are unfit to trade on Amazon. One phone call from Amazon telling them to honour their agreement would have sorted this out.
But Billionaire Bezos and the boys wouldn't do that.
Check out how long the seller has had their storefront open. One form Amazon scams can take is something being offered ruinously cheap, by several sellers, but they're all new. They'll abandon the account as soon as the negative reviews start coming in from people they screwed.
It's easy to get your money back from Amazon. It's very difficult to talk to an actual human being.
A lot of fakes are sold on Amazon as well. What's annoying is that Amazon often doesn't make it clear that they haven't vetted that this is a legitimate seller. So you really have no way of telling who is selling legitimate stuff, and who's selling a fake which won't work.
And Amazon refuse to do anything about it.
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Yes, Amazon seem really pleased with themselves ignoring my request and basically forcing me to have a refund. I suppose I should not be surprised, seeing as they are led by a man who wants to put thousands of drones into our skies. As opposed to investing in more conventional, safer deliver methods that employ people.
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Another nail in the coffin.
For every one person like me, who makes a fuss, I wonder how many there are who just give up and shop elsewhere. Not enough, at present. But give it long enough....
There is an inherent laziness, and hands-off approach displayed by the increasing number of marketplace type stores. Most will throw back the same 'pass the buck' response when there's a problem with one of their sellers, yet are happy to take in their commission.
Good for you for fighting it, too many customers shrug their shoulders and let them get away with it.
I looked into setting one up a few years back, until I discovered that in the UK I would be legally responsible for issues with my sellers - regardless of how many disclaimers I put up. Third-party sellers or not, the company that takes your money is the one responsible for any issues with your order.
Thanks, MonzoPro.
I understand that my protesting this issue is less than a pinprick to Amazon, but it's better than just bending over for them.
We have gotten products pulled, wholestock vanishments conjured against them who tried to push toxins that tendered not to our withdrawals. You must end with the correct terminology, for which need the Internet hath supplied many millennia worth of odd books with Small Alberts and Less Dragons Rouges. --Admiral Hadabber
I concur... un.
I’ve set up and run a few 3rd party Amazon webstores for retail clients - kind of in the 1000 - 5000 items scale. As with eBay there are checks and balances and actions which will get you removed.
They will not remove them as a result of one problem sale regardless of your principled passion (I am similarly principled). However if continued feedback is received action is taken. One retailer had poor inventory management (syncing online with bricks and mortar) which resulted in warning, but only after a threshold of problems was passed.
Of course boycotting Amazon is totally acceptable for many reasons, but the marketplace has systems in place but to expect action from one sale seems a tad naive. In my example if inventory was oversold and unavailable, no amount of badgering from Amazon would have made new inventory materialise, so a refund seems pretty reasonable.
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Oh, I never expected anything. I'm just rolling the dice, doing something, however futile it may be, rather than doing nothing. If the management were just a bit smarter, they could even have used this incident to their advantage. Visibly sticking up for the customer, and publicising the episode, would have won them many more sales. It's all about trust, and Amazon has lost mine.
As for what is reasonable, allowing any trader to fiat out lie should be unacceptable. If a seller has something in stock, and has accepted payment, then that item should be delivered. If sellers can simply choose not to send an item, then the whole system is unreliable.
The fact that Amazon simply will not require sellers to honour their commitments speaks volumes. The customer is secondary. So I'm done with them, bye bye Bezos.
My example was lifting the lid (admittedly a tiny amount) on one issue about inventory management and how what seems like a lie to you, is actually about operations, systems, technology etc. I have seen orders go through on 0 inventory items because a POS computer update caused a knock on issues to a sync process. There was nothing malicious in it, some poor soul on the till updated the computer to install the latest skype so she could chat to her mates.
If you have never seen anything like this, you are living a blessed life or have no experience of running systems which make all this deliver you new iPad cases in <48 hours
Of course it could be lying bastards sitting on a pile of cash laughing at you..... or not.
"It's not what happens to you, but how you react to it that matters"
I generally stick to amazon themselves or trusted third-parties. Between Amazon's automated pricing system and Warehouse you can get some pretty insane deals if you keep your eyes pealed.
Sweetwater or Brick and mortar stores.
Fortunately, I don't own a credit or debit card so I don't buy online usually unless prepaid Visa card.
Amazon's not for you. It offers great choice and selection with the drawback that some sellers won't always perform consistently. The make up for this drawback with a kickass refund policy.
You seem to need more consistency in your purchasing. I'd stick to a single seller with great customer service who will fire those responsible and the prostrate themselves before you when a mistake is made.
Yeah, I agree that is annoying, and Amazon should do more, but on the flip side 99% of my experiences with 3rd party sellers have been positive, and I've saved tons of money. (And frankly, it does massively widen the pool of available items. How else could I have gotten my awesome pewter Firefly keychain for $1.99 shipped straight from China on a slow boat?). It definitely is a bit more wild west when you leave the comfy confines of Amazon fulfillment, and requires accompanying caution.
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Yes, that is another thing, the deliberate disguising of where an item is located. At least e-bay is up front about that.
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There is something to be said for supporting our local businesses, even if it is not the cheapest deal.
As for CC's, I only ever use mine for time-shifting payment. In other words, not true credit. I pay the bill in full when it comes in, so never get charged interest.
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Oh yes, that is true enough. In the past, I have been happy enough with Amazon, and admit that I got some good deals. Back when - in the U.K. at least - it was free delivery on orders of £10 or more.
Then that got bumped to £20. Then it was free delivery on £20 orders only if £20 worth was fulfilled by Amazon. Then came the relentless drive to push customers into their Prime delivery, at a further cost of £79 per year....thus turning ordinary customers into second class. Indeed, Prime has become so insidious, it takes concentration not to accidentally sign up for the damn thing!
One thing to check, is if it is SHIPPED by Amazon. In case of return, 3rd party sellers want you to pay for postage.
I got burnt on an item sent from China that was DOA.
Otherwise I have really good experience with Amazon, no hassles for return or exchange or quality.
They don't tolerate counterfeit products and usually it pops up in feedback.
Living in the middle of nowhere, online shopping is a lifesaver, and I use Amazon a lot and never had an issue, though I do tend to stick to their own service.
Probably the worst recent delivery issue was not a marketplace though, but with this Air 2 direct from Apple. They gave me a delivery date, and it went way over. A couple of days late, I queried when it would turn up. 'In the next day or so' was the reply. Great, where is my order now? I asked. After a bit of rustling 'it's about to leave China on a ship'. So that would be about two weeks then. I gave them an ultimatum to get one to me within three days or the order would be cancelled, and they magicked one up.
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Now this is where my experience is, ironically, just the opposite. I live slightly off the grid, probably not as much as you from your description, but enough to cause the occasional delivery problem.
Not with Apple, though. They took the order one day, and delivered the next, with tracking and courier DPD e-mailing to tell me what hour they'd arrive. Driver turned up bang in the middle of the slot.
Argos, these days, are also doing very good home deliveries. Same day if you order early enough. Our kettle broke, so we decided to test out what Argos claimed, and ordered a new one which was with us inside of three hours! It would take longer to go into town.
Amazon, for second class ordinary delivery customers, always give a date which cannot be relied upon. Orders typically come the day before the given date, or many days later if it's one of their Chinese specials.
Apple are usually excellent - when I've bought laptops or desktops the turnaround is amazing. I think maybe the iPad was more of a 'consumer' item, and wasn't given the same level of service.
Amazon are slower than they were - a few years back items would turn up a few days early, now it's a few days later.
Ikea have been good - getting stuff delivered works out cheaper than the petrol it'd cost to go to the store!
For some reason this brought to mind the old 'Not the 9 O'Clock News' sketch. Must be done in Scandinavian accent, for those too young to remember.
The Swedish Chemist
"I would like to buy some deodorant."
"Ball or aerosol?"
"Neither, I want it for my armpits."
The customer is secondary because one sale has gone wrong? Hmmmm. I'd agree with you if this seller had a history littered with complaints about them and Amazon did nothing, but you do seem to be jumping to conclusions here. Giving you a refund is decent customer service in the first instance. There are plenty of businesses where getting a refund is difficult.