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Comments
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The customer is secondary because Amazon policy is what's easy for them. I specifically stated that I did not want a refund, yet they issued one anyway. This helps the errant seller and Amazon, not me.
Surely, we have to be able to feel confident that any seller on Amazon that accepts an order and issues a dispatch notice is being honest?
If this is proven to be not the case, and it is, according to the Amazon rep who phoned me up, then the seller should be punished for that. Instead, they have gotten away with flat out lying, on three occasions.
But you're just one customer who's had a bad experience. It's nuts to suggest shutting down a seller on Amazon based on that alone.
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So what you are saying is that the individual is secondary, which is exactly my point.
As for shutting down the trader, it need not come to that ultimate sanction. One phone call instructing them to fulfil the order from existing stock would do the trick.
They have already been caught lying. How many times does that have to happen before it matters?
I think we're going to have to stop this debate now and agree to disagree.
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No worries.
Thanks for your posts.
BTW, just checked, and 14% of reviews in the last 30 days are negative. Company appears to be using low pricing as a lure, then not sending goods.
One more thing on this. Just checked the page, and the stock that Amazon wrote to tell me they were powerless to fulfil is now listed as fulfilled by Amazon.
I once had a business on Amazon and fulfilled many orders. A number of times when adding an item to Amazon inventory the change would take 15 minutes to populate, and some instances it didn't, thus leading me to add extra inventory on accident. Oftentimes, I would have very limited stock of something due to buying my merchandise from other third-party sellers and liquidations. There were even a couple times I sent items that "never arrived," (but were showing as delivered) so I sent another which never arrived. I always was proactive and refunded with extra as a gesture of goodwill and most were totally fine because they understand we live in an imperfect world.
If you want the logistic ability of Amazon (yet you deride them), then that's fine, just don't go to a third-party seller and expect the same without looking at their feedback. My feedback was perfect apart from one or two that flew off the handle and left feedback before they even contacted me (and wouldn't except a refund for something that was out of my hands). You should leave feedback if someone isn't willing to work with you to resolve it, yet you also might want to have some empathy on leaving feedback on someone who's willing to work with you. What you're talking about could have been a mistake on a .50 profit for them and your feedback could completely ruin their ability to exist on there. Which is fair if they weren't honoring their over and over. Life's too short to make assumptions that people are telling you lies on something like this, usually you'll get a refund if they are, there are good sellers and bad like anywhere else. Easy to look at feedback.
What you're talking about could have been a mistake
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It wasn't a mistake. They did it to others at the same time. Reviews concerning that have only just appeared. This was why I did not see the risk in feedback,
FYI, I've been an Amazon customer for many years, and had the occasional issue, all of which were resolved amicably. That was then, this is now.
Maybe consider not painting with such broad strokes then. Posting about this on the audiobus forum seems a bit anti-zen.
The seller won't be around long with >14% negatives. Take your refund, order the case from someone else, and get on with your life. This is an audio forum, after all, and there is music to be made.
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Quite right, and I'm off to make some.