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Comments
When I had a graphics card issue with a MacBook Pro and iMac, both times 'software' was given as a possible cause, and both times it proved not to be the case. I was lucky to have noticed the issues within the returns 'window', but if I hadn't then I'd no doubt be going through the same rigmarole as Zen. In fact both times I asked for a replacement and both times a 'repair' was the only other option.
Personally when I buy a new product I expect it to work as advertised, and if it's been sold with a fault - I don't want that repaired, I want one that doesn't need repairing. Aside with being stuck with a patched up product, it takes up time when I should be enjoying my new purchase.
That really suits you, you should wear foil more often love.
@MonzoPro
Really is an underrated accessory, I'm bringing it back XD
I haven't read all the things you've tried, but I recommend "reset all settings" in the reset option of settings in ipad. I do this a few times a year and seems to clear up most things. Worth a try if you haven't.
Thanks. Not being funny, but what would doing the above do to stuff like e-mail accounts?
Given enough time even the best OS's start to go wonky with all the data they collect and retain, so it could be a software fault. Then again Apple's black hole policy of not admitting anything and secrecy level in general, seems to be the way a lot of things are heading in corporate land.
Exactly. I don't think it is unreasonable to expect a flagship product to work. When it doesn't work in a short period, then it should be replaced. Unfortunately, Apple are only willing to meet the minimum legal requirement.
By contrast, even though I no longer buy from Amazon, my last ever purchase was a JammyLizard iPad Pro case. I'd had these cases before, and been very pleased. Anyway, this particular case developed no less than three faults, including a long split down one side. I asked the company what their policy was, and they were fantastic. All I had to do was e-mail them photos of the damage. The next day I was sent a replacement. That is how to do business.
I think it keeps all those in place, it should keep all apps and data, unless you choose the other option to erase everything. I always make sure I've backed everything first just in case.
mind you I don't use built in email but gmail.
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With the greatest of respect, Oscar, the path of least resistance would take quite a while, and let Apple get away with what I find to be shoddy service.
Also, as I explained, the same back up works fine when restored to an Air 2. If it was corrupt, surely the same problem would manifest.
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Okay, thanks. Will keep this in mind.
I do use Apple Mail, because I use Pop3 accounts in addition to Gmail.
If it is a hardware issue, then in my opinion they're not even doing that. You didn't buy a discounted refurbished or repaired product, so a 'repair' isn't appropriate for a new purchase. If it's needed to be repaired then it's vaue is less than what you paid for it.
Just playing Devil's advocate - did you setup your new iPad using a backup from your Air 2? Could it be that settings for some of the stuff you've transferred aren't fully compatible with the new iPad? Might be worth a full reset just to rule that out. Once you've ticked all the boxes it should strengthen your case for faulty hardware.
My thoughts exactly. Worst case scenario nothing changes and it strengthens the case against Apple's support, best case scenario it solves the problem.
It's all just my opinion here of course, but I could not trust a software backup from one piece of hardware on a different piece or hardware (especially one a few generations apart). It's just not something that'd happen in my world! I'm pretty sure that if you use the Air2 backup as part of your case against Apple, they're just going to say the same thing in a much more strategy chosen way.
Thanks to all recent contributors, always good to read your views. Will be ,waving this until next week, while I do some research and wait for legal advice.
Just out of curiosity, at what point would you consider your product no longer new and thus worthy of repair instead of replacement?
They don't repair your iPad anyways when it's a hardware issue. You get a new unit or refurb and this is in your warranty agreement. Then they refurb yours and use it for someone else's warranty repair.
I don't disagree with your assessment that this is probably a hardware issue. Whenever I deal with apple on this stuff, I kindly agree to try their suggestions, when they don't work and whomever I'm working with cannot go further due to 'policy' I kindly ask for then next tier of support. And I've only had to do that 2 or 3 times in 15 years and many many hardware purchases.
Another vote for just do a full reset and set it up from scratch. I’ve seen that fix so many issues over the years, and at least then you can rule out a software issue for sure.
I've never really thought about it. Maybe something under 6 months.
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Respectfully, I've also spent a great deal of time fixing computers and dealing with software, and this issue does not seem software based. Nothing I do with any app can make the fault occur. It will typically happen when nothing is happening, for example when iPad cover is shut.
Also, if there is ANY issue with using iTunes to restore an Air 2 back up from a Mac onto a new iPad Pro, then Apple should be aware of that.
I've never encountered a issue where upgrading causes a problem like this, providing the apps and OS are capable of running on the new hardware.
Lastly, in my present situation I literally have better uses for my up time than starting from scratch.
If your conscience is right always ask to speak to the manager then to his line manager if required. Some will say that it all ends with them but we know it doesn't.
Eventually humanity prevails even in a most capitalist and consumist system.
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Yep, Supadom, I am working out my options, and will re-engage with a cool head, once I have all the info to hand concerning Tading Standards and Consumer Rights.
In that case I find your steadfast refusal to try the sensible troubleshooting options suggested above perplexing.
Good luck taking the legal route with Apple. I hope that your pockets are deep and your patience is measured in years not weeks!
Trading Standards are good - I've used them a few times, and just the mention of their name tends to send rogue companies into action.
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Everyone is entitled to their view.
I can only assume that you have neither the time or interest to understand my reasons, as clearly explained.
As for your crack concerning the legal route, why the pointless hositility toward me, the victim. Do you work for Apple. If you have no constructive comment, please don't waste your time and mine posting.
To be fair, I would not consider Apple a rogue company. Most of the time, for a gigantic corporate entity worth more than some countries, they are okay.
Sometimes, like everyone and every company, something goes wrong. I don't even want to bash Apple. My sole aim is to get one wrong righted.
The 'rogue' part of my comment wasn't directed at them, but some of the dodgy fuckers I've reported. I've never used them in conjunction with Apple.
Aside from refusing to repair a broken home button on a 13 month old iPhone and serious mucking about with my Air2 delivery, their service and support has been top-notch. My reason for drifting back to Windows is really down to cost. The iMac I was going to buy jumped up £500, so I'm upgrading parts of my PC instead.
I would say the telephone support they provided when I had my MacBook and iMac problems was the best I've had from any company. Dealing with the iPad delivery issues was a different kettle of fish though, so maybe it's a different support team.
My reason for drifting back to Windows is really down to cost. The iMac I was going to buy jumped up £500, so I'm upgrading parts of my PC instead..
Yeah. The way Apple have moved to actively stop customers upgrading their own RAM, soldering in factory installed RAM and gluing cases shut, etc, combined with the price rises way above and beyond what is fair, finished me off, also. So, I'll stick with my refurbished Mac Mini, and my PC, which I built and can alter any time I like.
For some reason no PC manufacturer will make products to equal the design of Apple stuff, but on the plus side we can buy a lot more for a lot less.
Hmmm...just went back to look at my Air2, which had been in sleep mode, and it had completely switched off - had to power it back up again. Never noticed this before, is that what yours is doing?
Sounds familiar. Were you able to start it up again just using the power button?
When this happens to my device, I have to press power and home simultaneously in order to wake it up.
I restarted using just the power button. Never happened before. I only had Safari open with this and the BBC sites connected - no other apps active.
Unless I'm going senile and I switched it off, but I'm certain I didn't, just went off to make a cuppa so no reason to power down.
Hmmm. Maybe, there is a bit of rogue code in IOS, which under circumstances we can't actually see happen, turns off iPads. I know what you describe is how it started for me. This progressed to locking up - no touch screen control - and full shut down at random intervals. Once that had happened the power button alone had no effect.
Ding Ding Ding
Winner.
All about the public narrative.
Pre Holidays.........................great timing.
Image is priority 1...................yes products are like 3 on list after investor relations.