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SOLVED (the hard way) - App store won't let me update any apps
Any of you experiencing this? It's been like this all day - I hit either "Update All" or do it individually, one at a time and either of way I get the spinning circle, then a Stop button as if it's going to update. It sits on the Stop button for a few seconds, then goes back to the spinning circle and reverts to saying "Update".
WTF?
I'm using my 2017 iPad Pro 12.9" on the latest iPadOS.about 100GB of storage free o u t of 256GB.
Thoughts anyone?
Comments
Just updated SCloud with no problem. On my iPhone and iPad. In Canada
have you power-cycled your device?
I have the same problem with my iPad Pro 10.5”. Sometimes it works and updates fine but often doesn’t.
Called Apple Support. They gave me the solution.
Delete and reinstall the apps.
🤦♂️
So yeah - just spent the last hour exporting presets, reinstalling apps then presets again.
Argh.....
Wow. Some solution. Bag on, brother.
@Daveypoo, is it on more than one device by Chance.
I’ve got a case open with Apple support over this very issue on all my devices ... for the second time since August. Last time I went through three weeks, 10 + hours on the phone, resets and restores on two devices, and several other steps. The last was to set up a phone completely from scratch, then install only a few apps and wait for a week until new apps showed up. Then, and only then, did they “refer it to engineering”. Two days after the response from engineering was due, I called them to check on progress. While on hold as they checked on it ... magically it all started working again.
I pressed like hell to get them to tell me what they did, but they would not show their cards. I told them I really wanted to know in case it returned. They assured me it would never happen again. Three months later, it has reoccurred.
I haven’t had to completely start over with them, but I am still having to jump through hoops to prove it’s not the device (which is stupid since it’s all my devices). So, Friday I wiped a phone, proved it could update if logged in with my wife’s Apple ID, and am now waiting for them to contact me tomorrow.
Sigh. I just know that when I finally do everything the engineers require to prove it can’t be anything but something on Apple’s end, it’ll magically start working, and they’ll be just as close-lipped as they were last time about the fix.
@wim - damn, that sucks!
It happened with my wife's iPad Air 2 as well - I suspect it's somehow tied to my Apple ID since that's the thing that's shared across devices. They told me it wasn't, but yeah - I suspect they're not showing their hand for some reason.
What I really wonder is what happens the next time I have an update - like, TOMORROW? Am I going to have to delete and reinstall EVERY app until a I've refreshed them all?
I suspect that might be the case but I suppose I'll see in the morning...
I am experiencing exactly the same thing
@wim
Mine started just last week and now all five of my devices on various versions of iOS upgraded as far as they can go based on hardware limitations. The common thread is they are all logged into my iTunes account. None of my apps will update, they all spin and go back to update and the number of updates in the queue goes higher. I have a case open with Apple too, maybe we should collect case numbers so they can link all this together and figure it out.
This happens to me sometimes with both iPhone 7+ and iPad Pro. It happened a few days ago even. I've found that hard resetting the device often solves the issue but YMMV.
While I don’t wish this on anyone, it’s a little bit hopeful to hear I’m not the only one. Last time, I had not heard anywhere that it was happening to anyone but me.
Thanks for the suggestion @Vaultnaemsae. That’s just one of the milder things I’ve tried. 😂
You would be amazed at all the things I had to go through last time, none of which solved the issue. Amusement and amazement over what new ideas Apple would come up with to put me through to show that it couldn’t possibly be something in their back end systems was all that kept me from blowing my top.
I have to say though, that as exasperating as it can be, Apple support are professional. They don’t ever give up and wash their hands as long as you continue to do whatever it is they ask you to do next. And there is logic behind those steps most of the time.
I admire how sanguine you are/have been about the whole business.
I’ve tried restarting plus all of the many things mentioned in my google searches when researching this, short of wiping out a device which I really don’t want to do.
I agree this feels to me like a back end issue at Apple.
Apple’s customer service has been very pleasant. The Apple guy called today while I was at work and emailed a file for me to install on my Air 2 which collected diagnostics to send to Apple engineers which I did. He asked if I had updated to 13.2.3 which I had but I reminded him that this is also going on with my older devices that can no longer be updated which points to the issue being on their end and has nothing to do with my devices or which iOS version they are on.
Well this has just started to happen to me, on all my devices (at least all that I can currently check).
This is definitely not an isolated incident, there are discussions about this issue on other forums, so no doubt Apple will be rushing to fix this.
Correction, my iPad and iPhone both running iOS 12.3.1 have this issue, my iPhone 5s running iOS 8.3 is updating apps just fine....
Same problem. Lots of people reporting same. It happened to both my iPhone AND iPad at the same time after updating to iOS13.2.3
@Daveypoo Sign out of the App Store only not iCloud, reset network settings, reboot, sign back in in this order. Check your date and time to make sure it is gathering the information and time zone correctly before doing all of that. If you get a spinning circle next to your time zone reset location and privacy data.
Those are all good suggestions, but this goes deeper than all of those, if @DaveyPoo is having the same issue that I and others are talking about in this thread.
All are good things to try though.
Heh. Been on the other end of the stick too many years.
My iPad and iPhone have been doing the same thing for nearly a week. I’ve tried everything short of an erase and fresh install. Got around 80 apps waiting for updates and it’s been driving me mad.
Not happening to me at present but has in the past had to go through a full sign out to sort it.
I have already tried all of the things Dman suggests. This is much bigger than that.
My iPhone SE started doing this the day on Monday night - I tried resetting it - and then yesterday updated to the newest iOS 13.2.3. No Luck
I think my iPad is still updating OK for now
Yeah, it's pretty much the first port of call when anything goes wrong. Hope you get it sorted out.
My morning update is that this is still happening - Dropbox app needed to update and wouldn't so I deleted and reinstalled.
But yeah - that's going to get pretty old pretty fast. If we get an update for something I use lots, say Cubasis or something, I'm screwed.
I'll keep the thread open so we can all stay on top of this. Glad to know I'm not the only one experiencing this!
Here's the question - if they pushed out an update to fix this, would we be able to download it?
this seems common to many. In older iOS versions or in current iOS versions. Me I just let it be for a while, maybe a week or two, and then it works again. No idea what it is, but I guess it is the App Store, not the device. For certain apps that I really like to update I try the sign-out-sign-in trick, or if that doesn't help, reinstall.
Yeah - I REALLY wanted the new features in the IceWorks apps (La Grange, Lorentz, Mersenne, etc).
One way to avoid having to save and reload all content is to "Offload" the app instead of deleting. Once offloaded you can re-install from the AppStore and get the newer version.
This is still pretty annoying since you offload from the iPad/iPhone Storage page of the General settings and the apps are listed by size, not name, so if you have a lot of apps good luck finding things! (I guess you could cross reference from their AppStore listing, since that has file size and guess how much user content you've added....)
Ha!
48 pending updates and climbing. It's just not practical to do uninstall and reinstall for each. And even when you do that, the next update that comes along will require repeating the process.
I will hear back from Apple support in about 5 hours, but I'm sure that'll just be to confirm the last troubleshooting step didn't isolate the issue. Unless they start to see a trend in support calls (and it sounds at this point like they may), I don't expect any resolution this week.
Sigh. Oh well, I guess it could be worse. At least it's not like when your car break$ down.
BTW, it has nothing to do with iOS 13. I have devices on three different versions of iOS from 12.3.1 to 13.2.3 and it's the same on all of them.
I have 5 devices from iOS 10 to iOS 13 and the same thing is happening on all of them. I think this is a back end iTunes store issue. Apple is supposed to call me back on Thursday afternoon and I am going to make a point to tell them that I am hearing about this issue from quite a few people online.