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Are customers of IK and PG upset at their pricing schemes?

24

Comments

  • edited December 2019

    @espiegel123 said:

    @GavrielProductions said:

    @espiegel123 said:
    In response to the thread title: I feel like I've gotten good value for the iK and PG products I've bought. I also have done a fair amount of research before buying the apps and hardware I've bought. And feel like I got what I expected.

    sounds like a PR stunt

    Nope. Just a satisfied customer who doesn't want future AB forum visitors to get the impression that your opinion is shared by everyone.

    Not sharing your opinion does not make me a shill.

    No it doe snot make you a shill, but if you write like one they can decide, sorry

  • edited December 2019

    @ExAsperis99 said:
    Why is anyone engaging with this bad-faith complaint?

    going out of your way to protect any developer or IK multimedia is suspect when you could instead provide a solution, all customers would be upset if the pricing schemes favors something over another like this.

    Buy the signature APP and you get the IAP in amplitube for free???
    but if you pay the same price for the signature iAP in amplitube you have to buy the same signature APP.

    That sounds correct to you?
    Hope its not like this around here

  • edited December 2019

    @kgmessier said:
    does not

    Why ar people here trying to divert the fact that any purchase on the app store can be returned within 14 days including IAP purchases?, no need to argue.

    I personally think IK multimedia should simply sell their signature tones apps and IAPS together for one price and not just if you buy the app first.

    You may not agree with me if your the developer but as a customer im sure im not the only one who thinks that customers should not pay twice if they purchased a signature IAP in amplitube and want the signature IOS APP which already coms with a free IAP for amplitube.

    My reason for the Slash app was that i assumed no unpaid un trial versions of amps will crow

  • @GavrielProductions said:

    @ExAsperis99 said:
    Why is anyone engaging with this bad-faith complaint?

    trolling to protect IK multimedia, their client, no APPLE customer would accept paying twice for the same APP in two > @GavrielProductions said:

    @kgmessier said:
    doe snot

    Why ar people here trying to divert the fact that any purchase on the app store can be returned within 14 days including IAP purchases?, no need to argue with the developer or cyber trolls trying to burry something , i personally think IK multimedia should simply sell their signature tones apps and maps together for one price both ways not just if you buy the app first.

    No one is diverting anything. We just don't share your outrage -- and are getting slagged for not agreeing with you.

  • edited December 2019

    @espiegel123 said:

    @GavrielProductions said:

    @ExAsperis99 said:
    Why is anyone engaging with this bad-faith complaint?

    trolling to protect IK multimedia, their client, no APPLE customer would accept paying twice for the same APP in two > @GavrielProductions said:

    @kgmessier said:
    doe snot

    Why ar people here trying to divert the fact that any purchase on the app store can be returned within 14 days including IAP purchases?, no need to argue with the developer or cyber trolls trying to burry something , i personally think IK multimedia should simply sell their signature tones apps and maps together for one price both ways not just if you buy the app first.

    No one is diverting anything. We just don't share your outrage -- and are getting slagged for not agreeing with you.

    But of course you want customers to pay twice if your a developer, greed is nothing new

    But if your honest and here to help like Apple did, why not suggest to return it, why instead claim you can't?
    i already explained what appears to be a bug, but its clearly not a bug, you pay once for a SIGNITURE APP and get a free IAP of this app which shows up in amplitube but if you got the IAP you have to pay twice the other way around.

    Whats wrong with Apple's solution to return it and buy the ios APP if IK Multimedia claims there is no way?

    BTW everyone who reads this can return any app within 14 days at shorturl.at/CMPU5 just log in with your iCloud account and report a problem, this includes in app purchases, you have to be reasonable., in my case thy agreed IK was charging differently if a customer paid for a IAP which they could get for free inside Amplitube if they purchased the signature tone app.

  • @[Deleted User] said:

    @GavrielProductions said:

    @wim said:

    @GavrielProductions said:

    Never said the in app IAP did not work, where did i say this?

    “i recently purchased a Dimebag and slash add-on in amplitude, ... have to buy yet can't try even in Amplitube (which i also paid for already) and when i went to get it i was asked again for money!”

    I misunderstood apparently. Not important. Bye...

    You wrote that., scroll up and read it again. TROLL!

    Bit harsh, mr Wim is a distinguished member who only trys his best to help... honest! 🙂

    +1

  • edited December 2019

    @MonzoPro said:

    @[Deleted User] said:

    @GavrielProductions said:

    @wim said:

    @GavrielProductions said:

    Never said the in app IAP did not work, where did i say this?

    “i recently purchased a Dimebag and slash add-on in amplitude, ... have to buy yet can't try even in Amplitube (which i also paid for already) and when i went to get it i was asked again for money!”

    I misunderstood apparently. Not important. Bye...

    You wrote that., scroll up and read it again. TROLL!

    Bit harsh, mr Wim is a distinguished member who only trys his best to help... honest! 🙂

    +1

    Im not been harsh at all, i don't distinguish anyone above another, always respect you guys for all the help and knowledge you shared, if i share something with you its because i have something to share, i don't believe customers want to pay twice for something in the app store which is what this is, period.

  • @GavrielProductions said:

    @MonzoPro said:

    @[Deleted User] said:

    @GavrielProductions said:

    @wim said:

    @GavrielProductions said:

    Never said the in app IAP did not work, where did i say this?

    “i recently purchased a Dimebag and slash add-on in amplitude, ... have to buy yet can't try even in Amplitube (which i also paid for already) and when i went to get it i was asked again for money!”

    I misunderstood apparently. Not important. Bye...

    You wrote that., scroll up and read it again. TROLL!

    Bit harsh, mr Wim is a distinguished member who only trys his best to help... honest! 🙂

    +1

    Im not been harsh at all, i don't distinguish anyone above another, always respect you guys for all the help and knowledge you shared, if i share something with you its because i have something to share, i don't believe customers want to pay twice for something in the app store which is what this is, period.

    Im not keen on this company either but you aren't getting trolled here so no need to chuck the term around.

  • @GavrielProductions said:

    @MonzoPro said:

    @[Deleted User] said:

    @GavrielProductions said:

    @wim said:

    @GavrielProductions said:

    Never said the in app IAP did not work, where did i say this?

    “i recently purchased a Dimebag and slash add-on in amplitude, ... have to buy yet can't try even in Amplitube (which i also paid for already) and when i went to get it i was asked again for money!”

    I misunderstood apparently. Not important. Bye...

    You wrote that., scroll up and read it again. TROLL!

    Bit harsh, mr Wim is a distinguished member who only trys his best to help... honest! 🙂

    +1

    Im not been harsh at all, i don't distinguish anyone above another, always respect you guys for all the help and knowledge you shared, if i share something with you its because i have something to share, i don't believe customers want to pay twice for something in the app store which is what this is, period.

    I’m plus 1-ing the comment about Mr Wim. He’s one of the good guys, and trying to help. Not commenting on your experience at all.

  • @wim said:

    @GavrielProductions said:

    @wim said:

    @GavrielProductions said:

    Never said the in app IAP did not work, where did i say this?

    “i recently purchased a Dimebag and slash add-on in amplitude, ... have to buy yet can't try even in Amplitube (which i also paid for already) and when i went to get it i was asked again for money!”

    I misunderstood apparently. Not important. Bye...

    You wrote that., scroll up and read it again. TROLL!

    Cut and paste from here...
    But OK, look, I can see I’m not welcome here. If you don’t engage me further, I’ll be gone anyway. -peace, I hope your day gets better. B)

    Why the whiney alternatum ?, again NO ON SHOULD PAY TWICE for the same thing...
    should i explain again that IK charges customers twice for th slash APP if they first buy a IAP in Amplitube, you get th IAP are if you buy the app first, get it?

  • @GavrielProductions said:

    @NoiseHorse said:
    I have many IK apps and Positive Grid apps. I try to carefully see what it is I’m buying and then buy it.

    thanks for your comment, how is it that you can try anything of Its with out buying them, can you explain this? My question is referring to been asked for money over and over, i don't see any option to try anything.

    First I apologize for my late reply. Secondly I cannot and have not tried any of their apps before buying them. My method of “seeing what it is I’m buying” is to read the app description, including the price, and maybe watch Doug’s videos if available. So far IK has consistently delivered what I was expecting. Yes I was annoyed at their pop ups to buy stuff, but none of my IK apps do that anymore so I no longer am annoyed.
    This is my explanation. I hope you resolve your issues that you have chosen to share with us here on our forum.

  • @GavrielProductions said:

    @wim said:

    @GavrielProductions said:

    @wim said:

    @GavrielProductions said:

    Never said the in app IAP did not work, where did i say this?

    “i recently purchased a Dimebag and slash add-on in amplitude, ... have to buy yet can't try even in Amplitube (which i also paid for already) and when i went to get it i was asked again for money!”

    I misunderstood apparently. Not important. Bye...

    You wrote that., scroll up and read it again. TROLL!

    Cut and paste from here...
    But OK, look, I can see I’m not welcome here. If you don’t engage me further, I’ll be gone anyway. -peace, I hope your day gets better. B)

    Why the whiney alternatum ?, again NO ON SHOULD PAY TWICE for the same thing...
    should i explain again that IK charges customers twice for th slash APP if they first buy a IAP in Amplitube, you get th IAP are if you buy the app first, get it?

    No one said you should pay twice. You have two weeks after purchase to get a refund. If you tried to get a refund and weren’t able to that fact got lost in the essay about your general objections to these companies.

    The thread title asks about whether people object to the companies pricing. So, that has been the focus of people’s replies.

  • wimwim
    edited December 2019

    @GavrielProductions said:

    @wim said:

    @GavrielProductions said:

    @wim said:

    @GavrielProductions said:

    Never said the in app IAP did not work, where did i say this?

    “i recently purchased a Dimebag and slash add-on in amplitude, ... have to buy yet can't try even in Amplitube (which i also paid for already) and when i went to get it i was asked again for money!”

    I misunderstood apparently. Not important. Bye...

    You wrote that., scroll up and read it again. TROLL!

    Cut and paste from here...
    But OK, look, I can see I’m not welcome here. If you don’t engage me further, I’ll be gone anyway. -peace, I hope your day gets better. B)

    Why the whiney alternatum ?, again NO ON SHOULD PAY TWICE for the same thing...
    should i explain again that IK charges customers twice for th slash APP if they first buy a IAP in Amplitube, you get th IAP are if you buy the app first, get it?

    You seem to want to continue to engage me on this topic. I tried to explain that the App Store doesn’t allow for a separate app to be enabled by an IAP in a different app. I agreed that offering both the separate app and the IAP, which causes this confusion, is a bad choice by IK. I clarified the reason for misunderstanding your complaint. I’ve nothing further to offer. Oh, and I was sincere in wishing for your day to improve, not being dismissive.

    Apparently you got your money back. That’s good. Apparently you’re seeking people who agree with you about IK, and not really asking if people are upset about it or not. That’s cool. I hope the thread settles down and you get some sympathetic responses. -cheers.

    (@ Everyone else ... thanks for the kind words, but no need to counter the OPs opinion of my posts. I’m perfectly cool with it. 😎)

  • edited December 2019

    @wim said:
    1 You seem to want to continue to engage me on this topic. I tried to explain that the App Store doesn’t allow for that. 2 I agreed that offering both the separate app and the IAP, which causes this confusion, is a bad choice by IK. I clarified the reason for misunderstanding your complaint. I’ve nothing further to offer. Oh, and I was sincere in wishing for your day to improve, not being dismissive.

    Apparently you got your money back. That’s good. 3 Apparently you’re seeking people who agree with you about IK, and not really asking if people are upset about it or not. That’s cool. I hope the thread settles down and you get some sympathetic responses. -cheers.

    (@ Everyone else ... thanks for the kind words, but no need to counter the OPs opinion of my posts. I’m perfectly cool with it. 😎)

    I have patience guys, i will clarify all the confusion here on your part with no problemo.

    1.I don't take who i reply into consideration, i am simply replying. , Apple already stated that the developer is responsible for this confusing scheme and they can change it.

    2.I'am glad you agree with the thread and topic, the solution is to get a refund from Apple within 14 days..
    Developers had suggested this to me in the past for other situations..only drawback is waiting for the money in the bank if your broke i guess., not sure how long that takes.

    3.The title of this thread is asking people if they are upset at this price scheme you agreed to be confusing., whether or not they agree depends on if they think its fair...i found some of the comments supporting IK in charging twice to be PR comments., no one in their right mind wants to pay twice for the same thing.,

    I was hoping you guys had a solution besides turning the product, its why i asked if anyone was happy, with with the pricing scheme been so confusing.

    Wish you all a happy new year :)

  • @GavrielProductions said:

    @wim said:
    1 You seem to want to continue to engage me on this topic. I tried to explain that the App Store doesn’t allow for that. 2 I agreed that offering both the separate app and the IAP, which causes this confusion, is a bad choice by IK. I clarified the reason for misunderstanding your complaint. I’ve nothing further to offer. Oh, and I was sincere in wishing for your day to improve, not being dismissive.

    Apparently you got your money back. That’s good. 3 Apparently you’re seeking people who agree with you about IK, and not really asking if people are upset about it or not. That’s cool. I hope the thread settles down and you get some sympathetic responses. -cheers.

    (@ Everyone else ... thanks for the kind words, but no need to counter the OPs opinion of my posts. I’m perfectly cool with it. 😎)

    I have patience guys, i will clarify all the confusion here on your part with no problemo.

    1.I don't take who i reply into consideration, i am simply replying. , Apple already stated that the developer is responsible for this confusing scheme and they can change it.

    2.I'am glad you agree with the thread and topic, the solution is to get a refund from Apple within 14 days..
    Developers had suggested this to me in the past for other situations..only drawback is waiting for the money in the bank if your broke i guess., not sure how long that takes.

    3.The title of this thread is asking people if they are upset at this price scheme you agreed to be confusing., whether or not they agree depends on if they think its fair...i found some of the comments supporting IK in charging twice to be PR comments., no one in their right mind wants to pay twice for the same thing.,

    I was hoping you guys had a solution besides turning the product, its why i asked if anyone was happy, with with the pricing scheme been so confusing.

    Wish you all a happy new year :)

    No one said that charging you twice was good policy. I think you misinterpreted mine and others’ comments.

  • edited December 2019

    There is no way to tell which way this one is gonna go folks, the Force is strong in Wim but Gavriel has a pic of Jesus playing the guitar on a mountain top while playing an harmonica at the same time... it's not a fair fight but I think Gavriel has the edge on this one...

  • I like pancakes

  • edited December 2019

    As you’re getting a bit of a bruising - I share your opinion of ik. Have owned many of their apps and hardware - all have been atrocious compared to competition. Sampletank is unusably bad for orchestral sounds in any decent piece of music. I don’t feel the same about positive grid because I rate their apps and haven’t encountered the pricing issues.

    I have also seen many many unprofessional replies and closing of threads from ik online, and their rep here recently had a tantrum and insulted me and any consumers who disagreed with their pricing. Most of their apps being poor is not a crime, but their laughable embittered second hand car salesman approach to customer service is something close to that. I can almost smell the hair products and see the turned up shirt collars. U_U

    You’re also right that as opposed to the person saying this thread attracts ik haters Etc it always attracts the more loyal fans, which is perfectly fine if they’re being reasonable but presents a misleading picture. In the largest iOS musician fb group ik has a terrible reputation.

    Anyway. I’m not sure about all this troll stuff but I thought at least you deserve to hear a similar opinion of that company, moreso their practices and the way they conduct themselves professionally.

  • @kobamoto said:
    There is no way to tell which way this one is gonna go folks, the Force is strong in Wim but Gavriel has a pic of Jesus playing the guitar on a mountain top while playing an harmonica at the same time... it's not a fair fight but I think Gavriel has the edge on this one...

    +1

  • @TheDubbyLabby said:
    :popcorn:

    +1 Extra large

  • @Gravitas said:

    @TheDubbyLabby said:
    :popcorn:

    +1 Extra large

    +Extra butter :D

  • edited December 2019

    I agree with the OP.
    They should just sell the SA version and that will also unlock the models in Amplitube.
    Why all this convoluted BS?

    This is how Korg deals with there SA synths working in Gadget, and also how SA apps also work inside Hosts as AU, IAA, or AB plugins.

    If you want Slash, you buy Slash. If you want the rest of the Amplitube, buy that, and get access to the Slash stuff if you own the Slash app.
    It should be as simple as that. The way it is now is confusing, and not how most other devs handle this situation.

    Thanks to the OP for sharing this lame customer experience, as well as providing a way to remedy the situation if others are in the same situation, or are about to buy these apps and are also confused by the weird pricing.

    OP stated he doe snot hate on IK, just hates this stupid way of selling their expansions for Amplitube.
    So put down the the pitchforks, and enjoy your popcorn.

  • @CracklePot not a pitchfork in sight.

  • @gusgranite said:
    @CracklePot not a pitchfork in sight.

    Good to know.
    🤙🏻

  • Uh, don’t mind me... I was just giving the horses some hay.

  • @Liquidmantis said:
    Uh, don’t mind me... I was just giving the horses some hay.

    Steady up! Don’t you come galloping in here with your straw man arguments!

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