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all sales are final!!!!
so like many of you i have spent hundreds of dollars in the app store thanks to this addiction of needing every thing ever made for ios music 😎
i have been using ios for jamming tunes 3 years and 2 years exclusively , and over that course of time if i purchased and app i didn’t like i would just go oh well , tuck it away and maybe someday it’ll have a use... i’ve never requested a refund, until this week... this week ive picked up 10 apps and decided one was not for me , it will remain nameless as it is not the point of the story...
the point here is that i was denied a refund and apple says they don’t have to tell me why, just that “all sales are final” and sometimes based on circumstances they will allow for a refund....
as a loyal customer who has spent 1000s of dollars on devices and hundreds on the app store i find this practice completely ridiculous and unsatisfying.
i’m looking at a ten dollar refund here, that’s it after all the things i’ve bought...
so can anyone expand in their experience what wording or lingo needs to be used in order to actually get a refund???? i just said it didn’t work as intended...
i’ve done both online chat and a phone call to customer service, well over two hours of my time spent for literally zero answers... they did give me 4 movie credits when i told them i am not hanging up until i get at least something credited to my account lol
any way very frustrating and from now on i will be very careful about what i purchase from the app store as you just get stuck with it if is not good for you... maybe the only store in the united states of this magnitude that denies refunds in 2020
😡😡😡😡😡
Comments
A lot of people who get refunds live in the EU, where EU law makes a refund mandatory. So that might be one difference.
There were two times I request a refund. The first was when Korg temporarily disabled (I think it was called) Vintage Organs from being redownloadable in Module. Since it had been over 30 days since I purchased it, they still gave me 10 iTunes song credits. In hindsight, I'd rather have the 4 movie credits so I can get Pulp Fiction, Sin City, and the Kill Bills on iTunes.
The other time was n-Track Studio Pro due to it exporting my wavs with tons of glitches, pops, and crackles. I gave Apple an in-depth explanation as to exactly what was wrong, and I got a full refund.
So, moral of the story is...be specific about what isn't working. However, the wisdom is don't purchase an app without checking out @thesoundtestroom 's review of it on Youtube first.
That pesky EU, who needs them eh.
i've asked for refunds maybe a total of 5-6 times over the past 6-7 years. was never a problem in the past, but the last one I asked for in early January was declined. Maybe Apple is starting to crack down more on refunds this year...?
@reasOne : if the reason for requesting a refund is something other than the app does not function as advertised, getting a refund is very hit-or-miss (more miss than hit). I suspect that the number of refunds requested for an app may make a difference, too. For example, if many refunds (compared to the number sold) have been requested for an app, it seems more likely that a request will be granted than if few have been requested. Not liking an app isn't considered grounds for a refund. I have known people that had to appeal a couple of times for apps that were buggy for them.
Policies may be different for EU members since their consumer protection laws are different.
haha man i really did some research on this one but it just isn’t built good imo when you start using it.. glitchy and just over all awkward! but paying customers mean nothing cuz they know they run the world haha
and ya the movie credits help but i’d prefr app store loot! def better than music as i just but physical copies of the good stuff 😎
i think they are🤨
ya i never indicated to them that the app was not to my liking only that it was glitchy and broken but they really didn’t care 🤣 i wana know who these secret reviewers are that get to make these decisions they act like they are the holy of holies and what they say is law! 🤣 kinda comical
freaking usa!!! 🙄🤪🤣
I've never had a refund declined, though I've only requested two, as far as I recall. I'm in the U.S.
Did you give a reason?
i explained to them it is broken and glitchy but they really just brushed me off and said , well it’s too late it has already been denied refund and there is nothing more that can be done
I would reapply and carefully explain that the app does not function properly and is not usable. I know a few people that had to reapply or escalate the request (though I am not sure by what mechanism they did that).
I got Cubasis 2 refunded after a month or so of having it by saying I purchased the wrong app. I think they are probably more flexible if you say you bought the wrong app because you’re showing intent to still make a purchase.
I tried getting a refund and never got approved. I never do refunds either but in the end, i’m glad it didn’t work cause it hurts the developers. So I’m just being extra careful and do my YouTube research and ask here more before i buy.
I don't think so.
What about when you are lied to by the developer? I bought NS2 at full price with the Promise of audio tracks soon, they even had a date. That came and went it has been over a year and now the atmosphere is "don't ask.. don't you dare ask! We won't say either!
or The BS from Cubasis "that is on our todo list, we are working on it, we ar listening to you etc." and then they mess up i the current version to sell a new version that is worse than the last!
I feel the Bait and switch!
If the process of getting refund would take more than 5 minutes and it was ”only” 10usd then I would not bother asking for refund.
i’ll give it a few days and try again, i am determined at this point!
i think if something is broken you shouldn’t be out your money, their policy is more broken .
and @fattigman by “ only 10 dollars “ i mean in comparison to how much i’ve purchased, its less about the money to me now and more about apple’s ridiculous service on this matter
I never saw a promise for when NS2 would have audio tracks. At first, he said he hoped to have them available by the summer (or something--I don't precisely remember his hoped-for target). I think it is unfair to say he was lying. He was over-optimistic and when he realized how much longer getting iPhone support and audio tracks would take than he anticipated, he stopped guessing at timelines.
It was probably a mistake for him to publish his hoped-for target, but I don't think it was a lie. I think people should be careful about accusing people of being deceptive. I don't think there is any evidence that was the case with NS2 as disappointing as his error was. He has chosen not to compound the error with further speculation as to when audio tracks will be available.
I've probably only refunded three or four times in 8 (?) years, and only those were either not working, and/or didn't fulfil the promises at point of sale. Apple tried to haggle a bit, but I persisted.
However, assuming the 'Brexit Bonus' we're going to get in the UK doesn't trash our EU distance selling rights as well as everything else we're going to lose, I'm going to be a bit more critical in future. I've probably got a couple of hundred quids worth of apps on my iPad right now that had promises of essential functionality 'coming soon', that never materialised. Next time a developer does that, it's going back.
Dude, this again?
I understand that you need an app to have specific features but no app developer is going to have all the tools exactly as you wish.
Even the desktop version of Ableton gives you the bare minimum that they think you need, with the possibility to expand as you wish via VST.
And it's not as if you can't use audio tracks. There's been many recommendations on your thread about how to overcome the problem (for now).
Net hourly wage of > £120 detected.
I know so - you have 14 days for a no questions asked refund on apps in the EU. I've done it several times with rubbish apps and they refund you straight away.
Unfortunately, I'm in the UK and because a small majority of idiots voted to leave the EU, I will only have this privilege until the end of the year.
Show me. Just because you have been refunded doesn't mean you have been refunded because of the law. And BTW, just because we have left the EU doesn't automatically mean that the law changes. EU directives are implemented in UK law by various Acts of Parliament and/or Statutory Instruments, which would have to be repealed for the law to change.
I am sure the tax avoiding billionaires funding the tory party will find a way to sort that out in favour of anyone but consumers ;-)
Er, OK then:
so, can we put our devices in UK and purchase under UK laws?
You used to be able to change stores easily but I tried to get into the Japanese one to try this app called 12sampler out the other day and it wanted a valid address (that it checked and my nonsense clearly failed 🤣)
So maybe not as easy as all that, I'm sure I've been in the US store befit to get ahold of stuff just not present in the UK one...
Ahh now I finally get all the fear and resentment over Brexit. I've been following the news but just couldn't work out what all the hullabaloo was about. Too bad this didn't come out during the elections. This crisis could have been averted.
That‘s very disappointing for me. I live in Germany
You actually want your account in the EU not the UK.
"EU figurehead backs calls to offer Brits 'associate' EU citizenship after Brexit"
Now that is something I would happily apply for ;-)