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Do apps disappear from the store

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Comments

  • SvetlovskaSvetlovska

    I was responding to the o.p.

  • dreamcarteldreamcartel

    @wim said:

    @dreamcartel said:
    Yes , on all questions about Wi-Fi and all - this is crazy. I lost dRambo ,sm1,sm2,hammerhead, pulse, and a few others … just gone

    Uninstalled from your iPad too? Or just missing from the store?

    @wim said:
    @dreamcartel - this is just a shot in the dark. You didn't somehow enable iPadOS Settings > General > iPad Storage > Offload Unused Apps did you? And while you're there, how much free space do you have in storage?

    Hey thanks for replying. It’s not offloaded. Only one app was and that’s how I noticed the rest were gone

    I was with apple support and went to the store and they are confused too.

    Not sure what to do about it, but Wim : you have brought up something they also did. My GB has like 2-3gb left. It also is saying if I want to update my iOS I need to free up storage. The apps are still on my iPad luckily.

    Do you think for some reason the store would “self remove” based on my iPads diagnostics reports?

    I’m just flabbergasted . Imagine buying 7 synths and instruments all over . (I’d just as soon have to work with what I had a never delete a thing again. )

    I’ll keep checking

  • dreamcarteldreamcartel

    @Svetlovska said:
    Bear in mind that once upon a time, Apple allowed you, like a proper computer company should, to make your own local whole machine backups, which included all the apps you had paid good money for, for offline backup. Then they did away with that, ‘storing your backup in the cloud’ (lies) and introduced a mandatory annual ransom fee to devs. If the devs stop paying it, ever, their apps get yanked from the store, and the purchasers hung out to dry.

    I have lost several apps this way, and others live on only on individual ancient frozen iPads I can’t ever update, and will only remain live as long as their host machines do.

    People will tell you comforting lies about the app called imazing, but don’t rely on them. It will only work if you have made a backup using it during the lifetime of the app on the App Store. If you make a backup with your locally held zombie app still alive on your machine, after it has gone from the store, imazing won’t help you.

    It is a cynical, contemptuous downgrading of the customers’ experience, but Apple don’t give a fuck, because they already have our money, right, and us saps just keep coming back for more of the same anyway.

    You don’t own anything, peasant. (Official Apple spokesperson.)

    That is a scary reality. I think your right Svetlovska: I have to just kind of keep the iPad offline unless I’m willing to always do an online backup

    But this model isn’t right. I agree with you 100% - thanks for saying what i was thinking and didn’t want to sound like an apple hater

  • dreamcarteldreamcartel

    @Svetlovska said:
    I was responding to the o.p.

    Your post about apple is how I feel about the App Store. I think if I lost
    sm1
    Sm2
    Hammerhead
    Playbeat
    Oriental strings
    Keystage
    Eg pulse
    And worst of all dRambo

    Meanwhile I still have my two DAWs not to be able to work in!

    If I lost dRambo I’m screwed because I can’t buy it atm and I’ll need to wait for BF to get it whcih means no music making for two months ….

    Svetlovska is right: you own nothing and should be happy about it

  • HotStrangeHotStrange

    @dreamcartel said:

    @Svetlovska said:
    I was responding to the o.p.

    Your post about apple is how I feel about the App Store. I think if I lost
    sm1
    Sm2
    Hammerhead
    Playbeat
    Oriental strings
    Keystage
    Eg pulse
    And worst of all dRambo

    Meanwhile I still have my two DAWs not to be able to work in!

    If I lost dRambo I’m screwed because I can’t buy it atm and I’ll need to wait for BF to get it whcih means no music making for two months ….

    Svetlovska is right: you own nothing and should be happy about it

    Really hope you’re able to get this sorted. Losing Drambo would be a huge knock to me. Playbeat and Hammerhead as well.

    Not owning any of the apps we’ve paid so much money for is a bit of a shit situation for sure.

  • knewspeakknewspeak

    @Svetlovska said:
    Bear in mind that once upon a time, Apple allowed you, like a proper computer company should, to make your own local whole machine backups, which included all the apps you had paid good money for, for offline backup. Then they did away with that, ‘storing your backup in the cloud’ (lies) and introduced a mandatory annual ransom fee to devs. If the devs stop paying it, ever, their apps get yanked from the store, and the purchasers hung out to dry.

    I have lost several apps this way, and others live on only on individual ancient frozen iPads I can’t ever update, and will only remain live as long as their host machines do.

    People will tell you comforting lies about the app called imazing, but don’t rely on them. It will only work if you have made a backup using it during the lifetime of the app on the App Store. If you make a backup with your locally held zombie app still alive on your machine, after it has gone from the store, imazing won’t help you.

    It is a cynical, contemptuous downgrading of the customers’ experience, but Apple don’t give a fuck, because they already have our money, right, and us saps just keep coming back for more of the same anyway.

    You don’t own anything, peasant. (Official Apple spokesperson.)

    That’s the spirit, you’re on a roll, but they don’t just have our money, they have our likes, dislikes….

  • dreamcarteldreamcartel

    @HotStrange said:

    @dreamcartel said:

    @Svetlovska said:
    I was responding to the o.p.

    Your post about apple is how I feel about the App Store. I think if I lost
    sm1
    Sm2
    Hammerhead
    Playbeat
    Oriental strings
    Keystage
    Eg pulse
    And worst of all dRambo

    Meanwhile I still have my two DAWs not to be able to work in!

    If I lost dRambo I’m screwed because I can’t buy it atm and I’ll need to wait for BF to get it whcih means no music making for two months ….

    Svetlovska is right: you own nothing and should be happy about it

    Really hope you’re able to get this sorted. Losing Drambo would be a huge knock to me. Playbeat and Hammerhead as well.

    Not owning any of the apps we’ve paid so much money for is a bit of a shit situation for sure.

    Thanks man . Maybe I overdownloaded my apps? Could they stop you from the same device redownloading? I just don’t understand how the iOS and macOS have it but ipados doesn’t have it …

    Was there an update maybe stopping me from the apps appearing the way iPadOS apps do not appear on iOS?

  • wimwim
    edited October 2023

    @dreamcartel said:
    Thanks man . Maybe I overdownloaded my apps? Could they stop you from the same device redownloading? I just don’t understand how the iOS and macOS have it but ipados doesn’t have it …

    Was there an update maybe stopping me from the apps appearing the way iPadOS apps do not appear on iOS?

    You've said that the apps show in the App Store on your other devices. If that's correct then it's not an account issue and Apple hasn't lost track that you've purchased these apps and this is a problem with the App Store specifically on that one device. I doubt that you need to worry about "losing" any apps.

    This will probably go one of three ways:

    • It will mysteriously correct itself after some time
    • You'll spend a huge amount of time on the phone with Apple and, if you're persistent and stubborn enough, will eventually get escalated to someone who knows what to do.
    • Apple will suggest you to reset your iPad settings and several other steps up to and including resetting to factory default and restoring from a backup. Which is likely to fix the issue, but also scary and a bit risky since at least now you have the working / installed apps.

    If you're nervous about your app purchases being lost you should go to your Apple account on a computer to check for sure that the apps are still there. If they are then there's little to worry about. You should be able to get this particular device sorted out eventually.

    "Overdownloading" apps on a device isn't a thing. But there does seem to be some kind of deeply hidden device lockout mechanism that can get triggered somewhere as I gleaned from an incident I ran into. See spoiler if interested.

    My guess is the App Store database on your device got corrupted due to the device running low on storage. It's just a database after all and bad things can happen to databases when they can't store things properly. You should definitely free up some space if you can but that might not fix the issue right away. Something needs to trigger a refresh of that database. Worst case, It may come down to needing to wipe and restore that iPad.

    I had an experience with one device where app updates would show in the App Store but I couldn't install them. The icons would rotate like they do when an update is installing, but after a minute or so it would stop and the update would still be pending. This went on for a few months. I contacted Apple Support with the determination to see it through. I'm not exaggerating, it took more than 15 phone calls (easily 20 hours on the phone), many emails, and three device wipe / restores (including on a different device to prove to them that it worked on the other device). I made it clear that they were not going to get rid of me, and I wouldn't accept them giving up. Eventually the case was escalated apparently to an engineering team that figured it out somewhere in the Apple infrastructure because magically one day the updates started working again. There was clearly something somewhere that had blocked that particular device though Apple would never disclose to me what they did to clear it up.

  • dreamcarteldreamcartel

    @wim said:

    @dreamcartel said:
    Thanks man . Maybe I overdownloaded my apps? Could they stop you from the same device redownloading? I just don’t understand how the iOS and macOS have it but ipados doesn’t have it …

    Was there an update maybe stopping me from the apps appearing the way iPadOS apps do not appear on iOS?

    You've said that the apps show in the App Store on your other devices. If that's correct then it's not an account issue and Apple hasn't lost track that you've purchased these apps and this is a problem with the App Store specifically on that one device. I doubt that you need to worry about "losing" any apps.

    This will probably go one of three ways:

    • It will mysteriously correct itself after some time
    • You'll spend a huge amount of time on the phone with Apple and, if you're persistent and stubborn enough, will eventually get escalated to someone who knows what to do.
    • Apple will suggest you to reset your iPad settings and several other steps up to and including resetting to factory default and restoring from a backup. Which is likely to fix the issue, but also scary and a bit risky since at least now you have the working / installed apps.

    If you're nervous about your app purchases being lost you should go to your Apple account on a computer to check for sure that the apps are still there. If they are then there's little to worry about. You should be able to get this particular device sorted out eventually.

    "Overdownloading" apps on a device isn't a thing. But there does seem to be some kind of deeply hidden device lockout mechanism that can get triggered somewhere as I gleaned from an incident I ran into. See spoiler if interested.

    My guess is the App Store database on your device got corrupted due to the device running low on storage. It's just a database after all and bad things can happen to databases when they can't store things properly. You should definitely free up some space if you can but that might not fix the issue right away. Something needs to trigger a refresh of that database. Worst case, It may come down to needing to wipe and restore that iPad.

    I had an experience with one device where app updates would show in the App Store but I couldn't install them. The icons would rotate like they do when an update is installing, but after a minute or so it would stop and the update would still be pending. This went on for a few months. I contacted Apple Support with the determination to see it through. I'm not exaggerating, it took more than 15 phone calls (easily 20 hours on the phone), many emails, and three device wipe / restores (including on a different device to prove to them that it worked on the other device). I made it clear that they were not going to get rid of me, and I wouldn't accept them giving up. Eventually the case was escalated apparently to an engineering team that figured it out somewhere in the Apple infrastructure because magically one day the updates started working again. There was clearly something somewhere that had blocked that particular device though Apple would never disclose to me what they did to clear it up.

    Thanks. Your spoiler sounds like the nightmare I am hoping to avoid and that I also hope part 1 of your possibilities ends up being.

    At the same time, it’ll just be a wash because I can’t afford the stress or time to do that. Will I lose about $100 in apps, (1 Lumbeat, 1 audio modern, one Beepstreet, 1 Elliot garage, 2 k33v1, 2 bram bos…the worst losses are Beepstreet and bram bos easily, can I buy them again on BF for $50 sometime, but it doesn’t seems right.

    Idk maybe if I contact each developer and let them know , show them my purchase history and order receipts with apple , they can verify it with the App Store and issue me new codes or something ?

    Anyway I won’t be calling apple as they will deny anything. Took me 4 months to get them to see why they owed me a warranty replacement on my other device that failed. Similar to your spoiler , only after seeing I wasn’t taking a $700 w ash on hardware was what got them to finally give it

  • wimwim

    @dreamcartel said:
    At the same time, it’ll just be a wash because I can’t afford the stress or time to do that. Will I lose about $100 in apps, (1 Lumbeat, 1 audio modern, one Beepstreet, 1 Elliot garage, 2 k33v1, 2 bram bos…the worst losses are Beepstreet and bram bos easily, can I buy them again on BF for $50 sometime, but it doesn’t seems right.

    I've been trying to explain to you that it's highly unlikely you've lost anything. As long as those apps show in your purchase history on other devices you still "own" them. If they're purchased, then you wouldn't be able to re-purchase them anyway. This is a problem specific to just this one device. And even that's not losing them because they're still installed.

    Idk maybe if I contact each developer and let them know , show them my purchase history and order receipts with apple , they can verify it with the App Store and issue me new codes or something ?

    That would be useless. It has nothing to do with the developers and there's nothing they can do to correct it. Even if they issued you codes they'd be useless. You can't use a code for an app you already purchased.

    Anyway I won’t be calling apple as they will deny anything. Took me 4 months to get them to see why they owed me a warranty replacement on my other device that failed. Similar to your spoiler , only after seeing I wasn’t taking a $700 w ash on hardware was what got them to finally give it

    There is one thing you could try.

    First - do you have access to a computer? If so then to set your mind at ease you should go to https://appleid.apple.com and check your purchase history to assure yourself that the purchases are listed there.

    Next, pick a low-cost app that's missing, find it with the regular App Store search (not purchased items) on the iPad that's acting up. It should show a download icon. If it does, simply hit the download icon and you're fine.

    If it doesn't, then risk trying to buy the app again. It should take you all the way through the purchase process including agreeing to pay for the app. Then at the very last before installing, it should tell you that you already purchased the app and ask if you want to download it for free.

    At worst, you'll be out the cost of that one test app. You could ask for a refund from Apple then. Which would be interesting because it's virtually impossible that you're really logged in to the App Store with the same Apple ID if it did let you purchase it again.

  • dreamcarteldreamcartel

    @wim said:

    @dreamcartel said:
    At the same time, it’ll just be a wash because I can’t afford the stress or time to do that. Will I lose about $100 in apps, (1 Lumbeat, 1 audio modern, one Beepstreet, 1 Elliot garage, 2 k33v1, 2 bram bos…the worst losses are Beepstreet and bram bos easily, can I buy them again on BF for $50 sometime, but it doesn’t seems right.

    I've been trying to explain to you that it's highly unlikely you've lost anything. As long as those apps show in your purchase history on other devices you still "own" them. If they're purchased, then you wouldn't be able to re-purchase them anyway. This is a problem specific to just this one device. And even that's not losing them because they're still installed.

    Idk maybe if I contact each developer and let them know , show them my purchase history and order receipts with apple , they can verify it with the App Store and issue me new codes or something ?

    That would be useless. It has nothing to do with the developers and there's nothing they can do to correct it. Even if they issued you codes they'd be useless. You can't use a code for an app you already purchased.

    Anyway I won’t be calling apple as they will deny anything. Took me 4 months to get them to see why they owed me a warranty replacement on my other device that failed. Similar to your spoiler , only after seeing I wasn’t taking a $700 w ash on hardware was what got them to finally give it

    There is one thing you could try.

    First - do you have access to a computer? If so then to set your mind at ease you should go to https://appleid.apple.com and check your purchase history to assure yourself that the purchases are listed there.

    Next, pick a low-cost app that's missing, find it with the regular App Store search (not purchased items) on the iPad that's acting up. It should show a download icon. If it does, simply hit the download icon and you're fine.

    If it doesn't, then risk trying to buy the app again. It should take you all the way through the purchase process including agreeing to pay for the app. Then at the very last before installing, it should tell you that you already purchased the app and ask if you want to download it for free.

    At worst, you'll be out the cost of that one test app. You could ask for a refund from Apple then. Which would be interesting because it's virtually impossible that you're really logged in to the App Store with the same Apple ID if it did let you purchase it again.

    Ok. Thanks Wim. I will find something I can do that with and see what happens.

    Im sure you’re right….it can’t be gone gone like that.

    Ok ill leave it at this and if nothing changes after a week ill rant back lol j/k

  • MrSmileZMrSmileZ

    Yes it happens a lot actually

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