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Tera Pro ... sound (revisited) Problems continue.

*Update: I contacted Virsyn through the email form on their web page about 24 hours ago now, with a detailed explanation of the issues I am having.

So far I have not yet received any response, nor even an automated confirmation of email receipt. I note this only because I'm reading here that the developer is very responsive. So I'm wondering what a reasonable response time is. If it is more than 24 hours, than this note should not be regarded as a criticism, obviously. So please, don't characterize a simple observation and report of a fact as some kind slam at the developer here. It's just useful information I assume license holders might want to know.

I just downloaded Tera Pro, and am experiencing problems, described below.

The problems present themselves whether Tera Pro is in standalone mode, or hosted in ApeMatrix or Aum or Sand. They have survived several restarts, and a fresh update of the operating system (iPADOS 16.4.1, 4th G iPad Pro)

The volume is turned up, and no similar problems plague other music apps that I have just tried to see if the problem is systemic.

The issues: many if not most of the presets are not generating sound.

Some do produce a sound, but one that sounds more like a noisy hum/buzz than the sound the preset's name evokes (e.g. flute)

Some of the presets appear to be working properly.

I don't know if this is significant, but the list in settings of installed apps, which I thought was exhaustive, does not list Tera Pro among those apps.

Any thoughts? Apart from contacting support?

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Comments

  • The user and all related content has been deleted.
  • Ahhh.

    Tera Pro is excellent, too.

  • @tja said:
    Delete the App.
    Do a hard reboot.
    Reinstall the App.
    Start the App in standalone mode.
    Check presets again.

    I've tried all of those steps in that order, but will likely give them another try in a bit.

  • @LinearLineman said:
    Ahhh.

    Tera Pro is excellent, too.

    So I've heard, so this bums me a fair bit so far

  • Could it also be… just download too and some presets don’t make sound, but is it because they are made (partially) with IAP that we don’t have to complete the whole sound?

  • @RanDoM_rRay said:
    Could it also be… just download too and some presets don’t make sound, but is it because they are made (partially) with IAP that we don’t have to complete the whole sound?

    Maybe. Doubtful, I think. So many just sound off or not at all. The first preset makes no sound, would be an odd decision for Virsyn to make

  • @gravytop said:

    @RanDoM_rRay said:
    Could it also be… just download too and some presets don’t make sound, but is it because they are made (partially) with IAP that we don’t have to complete the whole sound?

    Maybe. Doubtful, I think. So many just sound off or not at all. The first preset makes no sound, would be an odd decision for Virsyn to make

    What buffer size are you running!

    Make sure you aren’t loading a bank that relies on an IAP you don’t have. I think by default it may open the Brainz IAP presets

  • @RanDoM_rRay said:
    Could it also be… just download too and some presets don’t make sound, but is it because they are made (partially) with IAP that we don’t have to complete the whole sound?

    Both IAPs which involve functionality (Waves and BrainZ) include presets which use that functionality, but AFAIK none of the other presets do, so that shouldn’t be the reason for lack of sound.

  • Got the same problem so I don’t use Tera Pro. I pais for it so I want to know from the dev more infos. If it work mainly with IAP it should be free and you pay only the IAP.

    No sounds on many boxes modular = it is the worst synth I never buy

  • @tja said:
    Delete the App.
    Do a hard reboot.
    Reinstall the App.
    Start the App in standalone mode.
    Check presets again.

    @gravytop This is the same as I would have suggested. Besides some rare cases where the very first installation can go wrong I have no reports of this kind. Only important thing is to start stand alone first - otherwise the AUv3 sees no presets.
    Please let me know if this reinstall works for you.

    It should have nothing to do with the IAPs - The presets are clearly separated in the preset browser and all other presets should run out of the box.

    @BerlinFX I'm not sure if you're referring to the same problem. Are there sound modules not working for you or are the out-of-the-box presets not working? The routing of modules/boxes can get quite complex...

  • The user and all related content has been deleted.
  • @VirSyn said:

    @tja said:
    Delete the App.
    Do a hard reboot.
    Reinstall the App.
    Start the App in standalone mode.
    Check presets again.

    @gravytop This is the same as I would have suggested. Besides some rare cases where the very first installation can go wrong I have no reports of this kind. Only important thing is to start stand alone first - otherwise the AUv3 sees no presets.
    Please let me know if this reinstall works for you.

    It should have nothing to do with the IAPs - The presets are clearly separated in the preset browser and all other presets should run out of the box.

    @BerlinFX I'm not sure if you're referring to the same problem. Are there sound modules not working for you or are the out-of-the-box presets not working? The routing of modules/boxes can get quite complex...

    It is about sound modules not working for me to get sound . I use it only stand alone and load it stand alone on IpadAir4 latest ios16.

  • @tja said:

    @BerlinFx said:
    Got the same problem so I don’t use Tera Pro. I pais for it so I want to know from the dev more infos. If it work mainly with IAP it should be free and you pay only the IAP.

    No sounds on many boxes modular = it is the worst synth I never buy

    A totally inappropriate posting.

    Yes but you can understand my feelings as since I buy it I can’t have sounds and not willing to invest more on IAP because of that. Perhaps I need to understand more how to use it but I own 15 synth of all type and this is first time that I can’t get sounds. most of the time .

    But it’s perhaps me the problem but when you can’t use only one synth on 15 for sure even if it is a good one it is the worst for you it was the meaning of my post not to say that it was a bad one.

  • The user and all related content has been deleted.
  • @tja said:
    @BerlinFx

    Did you do as I wrote above?

    Please repeat, then start a screen recording when you re-install the App and do the other steps.
    Then upload the screen recording somewhere, so we can see what you are doing.

    I make note of that but I will do it later , I need to see how I can do screen recording as I never done that on my iPad everything take me more time than in good heath people.

  • The user and all related content has been deleted.
  • @tja said:

    @BerlinFx said:

    @tja said:
    @BerlinFx

    Did you do as I wrote above?

    Please repeat, then start a screen recording when you re-install the App and do the other steps.
    Then upload the screen recording somewhere, so we can see what you are doing.

    I make note of that but I will do it later , I need to see how I can do screen recording as I never done that on my iPad everything take me more time than in good heath people.

    Add Screen Recording to the Control Center in the Settings App:

    Then use this button to start and stop a screen recording:

    Many thanks I learn something new today how to record screen 📺

  • @VirSyn said:

    It should have nothing to do with the IAPs - The presets are clearly separated in the preset browser and all other presets should run out of the box.

    Damn. Then I guess I have the same problem, lots of presets making no noise. And I already made/saved my own presets… is there a way to save those specific to come back when I reinstall?

  • @VirSyn
    I’m not original OP, but have the same problem, no sounds, from recent install.
    Went ahead and did the uninstall. Reboot, install, open alone. And now even less presets work. Right off the bat.
    “additive brain” is what it opens up to. Turned volume all the way up, headphones on, in case some our sub frequencies, but I can see some of the green lights (ASDR1) light up when holding keys, but nothing is happening in scope in Amp. Same for the next couple presets. First B, bass works, then nothing till the first C, Chatterly… so any other tries? Or it’s only been maybe 2 days, does the Apple Store refund? I WANT THIS (theoretically) beautiful beast to work… but it ain’t. I’m on a 1st gen, 2015, 12.9 iPad Pro. Nothing else was open, well except now browser.

  • @RanDoM_rRay said:
    @VirSyn
    I’m not original OP, but have the same problem, no sounds, from recent install.
    Went ahead and did the uninstall. Reboot, install, open alone. And now even less presets work. Right off the bat.
    “additive brain” is what it opens up to. Turned volume all the way up, headphones on, in case some our sub frequencies, but I can see some of the green lights (ASDR1) light up when holding keys, but nothing is happening in scope in Amp. Same for the next couple presets. First B, bass works, then nothing till the first C, Chatterly… so any other tries? Or it’s only been maybe 2 days, does the Apple Store refund? I WANT THIS (theoretically) beautiful beast to work… but it ain’t. I’m on a 1st gen, 2015, 12.9 iPad Pro. Nothing else was open, well except now browser.

    Look in the preset browser and make sure you aren’t in a folder that is presets for an IAP you don’t have.

    Also, what buffer size are you using?

  • edited May 2023

    I guess I do seem to start off in Brains folder (don’t own iap), but didn’t virsyn boss above say that all should work out of box? Would be dumb, repeating above, to start ppl off in presets that just don’t work, but is that what this is? Then the rest work when u buy, but some how some of ‘em work already??
    Sample rate is 41. Tried 48 too…
    Edit: I see Virsyn says “presets are CLEARLY SEPARATED …and all OTHER presets SHOULD WORK.” so might just be Virysn choosing to start ppl off in stuff that doesn’t even work. Anyway, requested a refund already, hope this app works for me next year

  • @RanDoM_rRay said:
    I guess I do seem to start off in Brains folder (don’t own iap), but didn’t virsyn boss above say that all should work out of box? Would be dumb, repeating above, to start ppl off in presets that just don’t work, but is that what this is? Then the rest work when u buy, but some how some of ‘em work already??
    Sample rate is 41. Tried 48 too…
    Edit: I see Virsyn says “presets are CLEARLY SEPARATED …and all OTHER presets SHOULD WORK.” so might just be Virysn choosing to start ppl off in stuff that doesn’t even work. Anyway, requested a refund already, hope this app works for me next year

    The solution was posted earlier in the thread. Pick a folder of presets that isn’t IAP specific.

    @VirSyn : after Brainz came out, it seems that Tera Pro opens the Brainz preset folder by default which seems to be causing confusion.

  • Got same problem and I am not alone , a synth must work particularly a Pro so it is not a solution to try restarting, there are a bug or something that we don’t understand as it load the normal default setting. If you need to buy IAP quite pricey to have your synth work don’t complain if people are not happy 😃.

    So far now I can say it is the WORST synth that I bought far ever and doing what you advise doesn’t change a lot. For me you seems to have what it should deliver only if you got IAP thanks other dev do better work and LogicPro Alchemy come on iOS for peanut’s.

    I am fed up with some such crap apps , stating it is complex routing is not a solution, I want a solution or a refund no way to argue more

  • Might have a Big Disclaimer on app page, “WE START YOU OFF IN STUFF THAT DOESN’T WORK - CHECK XYZ FOR FUNCTION”, appreciate your helps with this though

  • edited May 2023
    The user and all related content has been deleted.
  • Some users seem to suffer from a severe case of user malfunction as TeraPro has been a quite stable synth and the developer is pretty responsive in fixing issues if/when they pop up...

  • @BerlinFx said:
    Got same problem and I am not alone , a synth must work particularly a Pro so it is not a solution to try restarting, there are a bug or something that we don’t understand as it load the normal default setting. If you need to buy IAP quite pricey to have your synth work don’t complain if people are not happy 😃.

    So far now I can say it is the WORST synth that I bought far ever and doing what you advise doesn’t change a lot. For me you seems to have what it should deliver only if you got IAP thanks other dev do better work and LogicPro Alchemy come on iOS for peanut’s.

    I am fed up with some such crap apps , stating it is complex routing is not a solution, I want a solution or a refund no way to argue more

    Please post screenshots.

    Did you open the preset browser and make sure that you aren’t in a folder of presets that require an IAP that you don’t have?

  • The user and all related content has been deleted.
  • @espiegel123 said:

    @BerlinFx said:
    Got same problem and I am not alone , a synth must work particularly a Pro so it is not a solution to try restarting, there are a bug or something that we don’t understand as it load the normal default setting. If you need to buy IAP quite pricey to have your synth work don’t complain if people are not happy 😃.

    So far now I can say it is the WORST synth that I bought far ever and doing what you advise doesn’t change a lot. For me you seems to have what it should deliver only if you got IAP thanks other dev do better work and LogicPro Alchemy come on iOS for peanut’s.

    I am fed up with some such crap apps , stating it is complex routing is not a solution, I want a solution or a refund no way to argue more

    Please post screenshots.

    Did you open the preset browser and make sure that you aren’t in a folder of presets that require an IAP that you don’t have?

    I have check that the problem was it was launching by default in Brainz folder seems that each time need to go to factory preset. It must be fixed to launch by default on factory preset folder if you don’t buy any IAP.

    I can’t say if it a bug or a way to do. there are something to fix perhaps.

    Hopefully now I can use it ! Sorry for my bad feelings

  • edited May 2023

    I agree it should open by default with the Factory bank if you don't have the IAPs, but as @Samu has mentioned, the dev, is very responsive and v quick to respond here and to emails. It's a minor thing and IMO way out of order trashing the app for this. TP is for me is THE best sounding IOS synth I have (ID700, Drambo and Zeeon close 2nds). I just opened TP standalone and it opened on the last preset I saved in standalone mode. I'd recommend getting familiar, exploring and patching TP before getting the IAPs - it's very deep,

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