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Do devs lose out on money if they accept a refund request? I had a crappy situation recently
Is there a refund protocol with Apple that means if a developer accepts a refund request then they lose out on money. Recently a dev didn’t want to give me a refund because of this situation. I was never aware until they mentioned that they couldn’t refund me. I guess they charge a fee on top of the refund they accept. I don’t know if this is true. Can anyone confirm this.
Recently I purchased an app because they were “all” on a Black Friday Sale. I ended up seeing the app I wanted so I went ahead and purchased it along with every other app and IAP of theirs. It turns out I purchased the wrong app and it was the demo version of the app I wanted. I actually already owned this demo version app on the same Apple ID Account. I’ve had this same demo app downloaded for free on my iPhone in the past. So it shouldn’t have had a price tag on it in the first place when I purchased on my iPad. In a panicked state of realizing I bought the wrong app, one that I already owned and downloaded in my Apple Account, I went and purchased the right app instead. But afterwards it turns out this app wasn’t even on the BlackFriday Sale and I purchased it at “Full Price”. It was promoted as being in a Black Friday sale and all the other apps were on sale, just like it was promoted. I contacted the dev and they didn’t want to do a refund because they said they would lose out on money if they do a refund. Eventually they gave me a code for one of the IAP’s to resolve the situation. I did tell them I would be fine with that one IAP, but It still didn’t add up to the 20$ in full that I lost, 8$ for the demo app I already owned and 12$ for half the price of the app I paid in full. That IAP code they gave me is probably 3$ now that it’s on the Black Friday Sale (it should have already been on sale since the time I made the purchases). I told the dev about the app being full price and I think now it’s on sale. Even tho the situation is resolved and I accepted everything. I did ask them for that one IAP to just resolve everything, I still have a crappy feeling of having to buy that app at full price when I originally went out to buy them for the Black Friday Sale and also buying a demo app that I already owned in the same account. So I technically lost 17$. With that I could of purchased the new AudioKit King Of Digital & Elastic Melody and 3 of Audio Damage’s apps. I think that’s why I feel like crap realizing I could of had these apps and also the original app I had set out for. If Apple charges a commission fee to the devs for a refund then that’s pretty messed up. Does anyone have any info if this is true. There’s times like in my situation where a refund should be warranted and is the whole reason for the refund requests.
Comments
Approaching the developer directly wasn't the right way to go about this. In the App Store you don’t request refunds from the developer, you request it from Apple. It’s impossible for a developer to do a refund to your Apple account.
If you had requested the refund through the App Store you probably would have gotten the refund no questions asked. Probably.
And yes, getting a refund from the developer directly would have cost them more than they got from the sale. Apple takes 15% of the sale so they would be giving you 15% more than they made.
(Technically Apple can stick the developer with this 15% anyway, but it doesn’t seem like they normally do that, and isn't your problem anyway.)
The thing to understand is with the App Store you’re purchasing from Apple, not the developer. Apple gets the money, then pays the developer 85% of the sale amount.
The developer doesn’t get any identifying information about who buys their product. They also have no say over whether or not you are granted a refund.
Besides having no personal assurance that you actually did purchase the app and no control over whether you delete the app or not, they would actually be violating their developer agreement to transact with you directly.
I did that. The was the first thing I did. For some reason it didn’t let me write a statement of why I wanted a refund. That’s why I contacted the dev to let them know of my reason. Thats when they said they wouldn’t accept the refund request that’s on “report a problem” because they would lose out on money if they did. You can only get a refund if the dev accepts the refund request thats made in Apple’s “Report A Problem”. That’s the only way to get a refund. Apple don’t give refunds from their side, it has to be the dev that has too (through Apple’s “Report A Problem” that is). I notified them about the request I made in “report a problem”. That “Report A Problem” page gives me a lot of problems like not letting me state my reason among other things. I also can’t find anything to confirm if Apple charges a fee to devs more than what the refund originally is. I actually found that hard to believe.
😂😂 you’re blunt but I agree
That's not correct. Developers have NO say in the matter.
Prior to iOS 14 they weren't even notified of the details of the refund. To make things worse, there was nothing stoping you from continuing to use the app either. There still isn't anything forcing that, but at least as of iOS/iPadOS 14 developers are informed after Apple makes a refund so that they have the possibility to disable use for an account for such things as games.
Apple does reject refund requests. But that's between you and the seller, Apple, not you and the developer.
Pressing Undo on my post 🥴
Yeah, I only got the gist of the original post from reading the replies. No way am I reading what's basically a run-on paragraph.
@spanaboy505 : it sounds like there was some miscommunication/misunderstanding in your communication with the developer. As wim explained, refunds are handled by Apple not developers.
If you are in Europe, you are entitled to a refund for any reason if you request it in time. In other countries, Apple has some discretion and sometimes rejects refund requests..appealing the rejection can be effective.
Move in to Europe. The law here guarantees refunds for 14 days after app purchase.
And you will also get to pay more for every. single. app.
Still worth it
Monetarily? If you say so. The difference doesn't even come within an order of magnitude for the number of apps I've refunded over the years. But I refund very, very few apps.
I don't think I've ever had a rejected refund request either.
But of course, the regulation affects much more than the App Store, so admittedly I'm only looking at a small slice of the pie.
I’m in the US. And over here there is definitely no guarantee for a refund. Just a request that’s submitted for 48 hours and the dev chooses if they want to refund or not. It would be great if we had that policy, especially for a legit situation like mine. But also this policy isn’t good on the devs because ppl can just abuse this policy with no good reason and would suck for them
I've only ever refunded one app. The process was fast, clean and simple. If you want super messy returns, try Nintendo.
Definitely just apply via appstore next time anyway, I can't even believe the dev was willing to entertain the idea of a direct refund, that's crazy. But yeah, there should be demo versions of iOS music apps, there should be no questions asked refunds within a short window like 1 week, and there should be a way of ensuring that refunded apps cannot be used after refund, unless purchased again. Perhaps also with some condition like only being able to refund any given app once, to prevent abuse.
Really? In Europe all refunds are guaranteed and automatically more accepted if submitted in the 14 days window. It's called "A right to withdraw". This gives such a freedom to give every interesting app a try.
It is Apple and not the developer that makes the decision as mentioned a few times up-thread. Developers don’t participate in the process.
You keep insisting on that. You are wrong. That's the last time I'm gonna say it, though I don't know why I bother, except to try to help you to not repeat the same mistakes for future refund requests, and to help other people reading this not to falsely blame developers for rejected refund requests.
Believe it or don't. It's up to you. 🙄
He's wrong. It's the same process in the EU as in the US, except that Apple is required to approve every refund request within the 14 day period in the EU. That's the only difference.
@spanaboy505 Wim is right and there is honestly no point arguing otherwise, this is 100% fact, apart from maybe in some parallel universe. Apple decides whether you get a refund in the US, nobody else, and it seems to be mostly a decision made by algorithm too. Annoying, but it is what it is and devs have absolutely zero input into Apple's decision making process.
LOL
He's having problems with returns: on the App store and in his typing.
Why would apps cost more, any proof of that?
It has been regularly complained about here. I'm not gonna be bothered to look up examples for you. If you care, go try to disprove it yourself. As to why, I assume it is Apple recouping the higher cost of doing business there. Can't prove that in any way though.
I can clear this up quite quickly
Customers sometimes reach out to me first when requesting a refund, and I have to refer them to Apple's "Report a problem" page. Sometimes they get angry or annoyed or insist that I send money onto their Paypal account, but there's nothing I can or will do.
It's completely up to Apple.
Apps tend to cost ~20-30% more in many European countries than in the US. As do most other goods.
But not beer.
Depends. Buy a beer in Norway and you're broke.
And omg the beer is SO much better!! 🍻👍🏼
I miss that.
I'm already broke but I can still afford beer in Germany or Poland.