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IAP purchases in iPad version apply to iPhone, right? SOLVED

edited July 2025 in Cubasis

@LFS
Right?

Not seeing my IAP restore in the iphone version, that i bought on iPad

paid twice for Classic Machines accidentally

Comments

  • Not always. You need to check on the details for your apps first.

  • @NeuM said:
    Not always. You need to check on the details for your apps first.

    Where to find such details in this instance?

  • @Littlewoodg in the case of Cubasis you are correct. You should only need to pay once as long as you have the same version of Cubasis on both devices

  • @Littlewoodg, always look for this on the App Store description, which shows compatibility.

  • wimwim
    edited July 2025

    @Littlewoodg - are you sure you were actually charged twice? That shouldn't happen, though sometimes it looks like it will. The goofy App Store takes you all the way through the process, and then only at the very, very end, after you've "paid", recognizes that you already own the IAP and gives it to you without charge.

  • @NeuM said:
    @Littlewoodg, always look for this on the App Store description, which shows compatibility.

    Oop!
    Thanks for the tip

    It’s what i expected, without knowing where to look, but -

    Unfortunately in spite of that note all the other iap purchases i made on ipad show up the same me as the one i bought twice

    Looks like refund time, and sadness i would like to have the same suite of goodies on the phone

  • @Littlewoodg said:

    @NeuM said:
    @Littlewoodg, always look for this on the App Store description, which shows compatibility.

    Oop!
    Thanks for the tip

    It’s what i expected, without knowing where to look, but -

    Unfortunately in spite of that note all the other iap purchases i made on ipad show up the same me as the one i bought twice

    Looks like refund time, and sadness i would like to have the same suite of goodies on the phone

    You're absolutely certain you're signed in with the same Apple ID on both devices?

  • wimwim
    edited July 2025

    Also, Cubasis and Cubasis LE are completely separate apps. You can update Cubasis LE to the exact same functionality as Cubasis, but it's still Cubasis LE.

    If you installed and upgraded Cubasis LE on one device, but then installed Cubasis on another device, I can see how you might run into a situation like you describe. You'd need to install Cubasis LE on the second device, then restore the IAPs.

  • @wim said:
    @Littlewoodg - are you sure you were actually charged twice? That shouldn't happen, though sometimes it looks like it will. The goofy App Store takes you all the way through the process, and then only at the very, very end, after you've "paid", recognizes that you already own the IAP and gives it to you without charge.

    Yeah, I just went through some craziness trying to install the Pro options IAP in Bleass Groovebox on my old iPhone 6.

    Restore purchases button did not work (and hasn’t for a long time for Bleass IAPs on this iPhone)..
    Tried to repurchase the IAP.. got to the point where it looks like it charged me again (got the check mark and the ding sound) and that was it.. no notification about already owning the IAP and would I like to redownload it.. and still no Pro options available.. 😡

    Deleted + reinstalled Groovebox a couple times.. on the last time I decided to accept notifications from the app (which I never do).. tried everything again (restore purchases button still DID NOT WORK) and what do you know? Finally got the popup to redownload my previously purchased IAP.. Groovebox spit out the popup “You’re all set” and everything was cool..

    So, if by chance you run into a similar situation, enabling notifications from the app when first installing it (you can turn off later) might save you from a few headaches..

  • edited July 2025

    @wim said:
    Also, Cubasis and Cubasis LE are completely separate apps. You can update Cubasis LE to the exact same functionality as Cubasis, but it's still Cubasis LE.

    If you installed and upgraded Cubasis LE on one device, but then installed Cubasis on another device, I can see how you might run into a situation like you describe. You'd need to install Cubasis LE on the second device, then restore the IAPs.

    Cubasis full on, on both devices. And neither kne an upgrade from LE
    Not the same OS on both but that only kept me from buying Iconica on the iOS lagging iPad.

    The iPad is the one with all the plugs, so i very much doubt its the OS

    Same account. One’s face ID signon, ones touch, but really that cant be it either

    I tried the purchase now then waited for the “you have already purchased this” pop up…nope

  • At this point, I think I'd contact Steinberg support directly, @Littlewoodg. They can't arrange an App Store refund (Apple has to do that), but maybe they can sort out the issue so you can finally get your IAPs.

    https://helpcenter.steinberg.de/hc/en-us/articles/115001765050-Contact-support

  • @wim said:
    At this point, I think I'd contact Steinberg support directly, @Littlewoodg. They can't arrange an App Store refund (Apple has to do that), but maybe they can sort out the issue so you can finally get your IAPs.

    https://helpcenter.steinberg.de/hc/en-us/articles/115001765050-Contact-support

    Yep i gave in to actually contacting them, first via forum. Your link is the better option thank you.

    It’s worth it literally, to the tune (see what i did there) of 60+ USD

  • edited July 2025

    Could it be that the blockage is due to the fact I bought some of this stuff during sale days.

    If that’s the case that would suck?

    I don’t recall whether i did…
    Meanwhile i have a ticket in on the help line and a query on the forum, so

    Thanks y’all for the help with this

  • @Littlewoodg said:
    Could it be that the blockage is due to the fact I bought some of this stuff during sale days.

    If that’s the case that would suck?

    I don’t recall whether i did…
    Meanwhile i have a ticket in on the help line and a query on the forum, so

    Thanks y’all for the help with this

    No. Are you sure that you bought them all in Cubasis 3 and none were purchased via version 3?

  • @espiegel123 said:

    @Littlewoodg said:
    Could it be that the blockage is due to the fact I bought some of this stuff during sale days.

    If that’s the case that would suck?

    I don’t recall whether i did…
    Meanwhile i have a ticket in on the help line and a query on the forum, so

    Thanks y’all for the help with this

    No. Are you sure that you bought them all in Cubasis 3 and none were purchased via version 3?

    Purchased a long time ago.
    2015, 2016. Likely still Cubasis 2. Maybe that is the problem but that would suck. Same plugs…

  • @Littlewoodg said:

    @espiegel123 said:

    @Littlewoodg said:
    Could it be that the blockage is due to the fact I bought some of this stuff during sale days.

    If that’s the case that would suck?

    I don’t recall whether i did…
    Meanwhile i have a ticket in on the help line and a query on the forum, so

    Thanks y’all for the help with this

    No. Are you sure that you bought them all in Cubasis 3 and none were purchased via version 3?

    Purchased a long time ago.
    2015, 2016. Likely still Cubasis 2. Maybe that is the problem but that would suck. Same plugs…

    Check this thread.. upgrading Cubasis 2 IAPs to Cubasis 3
    https://forum.loopypro.com/discussion/comment/727026/#Comment_727026

    To freely transfer your Cubasis 2 in-app purchases to Cubasis 3, please do this:

    Pre-Requisite
    Please make sure Cubasis 2.8.2 is installed on your iPad

    Steps

    • Launch Cubasis 3
    • Open the in-app shop
    • Follow the IAP Transfer pop-up instructions
  • @royor said:

    @Littlewoodg said:

    @espiegel123 said:

    @Littlewoodg said:
    Could it be that the blockage is due to the fact I bought some of this stuff during sale days.

    If that’s the case that would suck?

    I don’t recall whether i did…
    Meanwhile i have a ticket in on the help line and a query on the forum, so

    Thanks y’all for the help with this

    No. Are you sure that you bought them all in Cubasis 3 and none were purchased via version 3?

    Purchased a long time ago.
    2015, 2016. Likely still Cubasis 2. Maybe that is the problem but that would suck. Same plugs…

    Check this thread.. upgrading Cubasis 2 IAPs to Cubasis 3
    https://forum.loopypro.com/discussion/comment/727026/#Comment_727026

    To freely transfer your Cubasis 2 in-app purchases to Cubasis 3, please do this:

    Pre-Requisite
    Please make sure Cubasis 2.8.2 is installed on your iPad

    Steps

    • Launch Cubasis 3
    • Open the in-app shop
    • Follow the IAP Transfer pop-up instructions

    This sounds like a working workaround…
    Very interesting, i will report back.

  • edited July 2025

    @royor said:

    @Littlewoodg said:

    @espiegel123 said:

    @Littlewoodg said:
    Could it be that the blockage is due to the fact I bought some of this stuff during sale days.

    If that’s the case that would suck?

    I don’t recall whether i did…
    Meanwhile i have a ticket in on the help line and a query on the forum, so

    Thanks y’all for the help with this

    No. Are you sure that you bought them all in Cubasis 3 and none were purchased via version 3?

    Purchased a long time ago.
    2015, 2016. Likely still Cubasis 2. Maybe that is the problem but that would suck. Same plugs…

    Check this thread.. upgrading Cubasis 2 IAPs to Cubasis 3
    https://forum.loopypro.com/discussion/comment/727026/#Comment_727026

    To freely transfer your Cubasis 2 in-app purchases to Cubasis 3, please do this:

    Pre-Requisite
    Please make sure Cubasis 2.8.2 is installed on your iPad

    Steps

    • Launch Cubasis 3
    • Open the in-app shop
    • Follow the IAP Transfer pop-up instructions

    This worked exactly as you described.

    There is even a prompt when one opens Cubasis 2. Which was embarrassing because I did use that function when I installed 3

    In my defense installing 3 on iPhone was 10,000 years after I bought the IAPs on 2 then bought into 3. Lars couldn’t help because I didn’t share the time line with him or any of the helpful forum comrades above.

    Anyways! Big thanks.

  • @Littlewoodg I’m happy it finally worked out for you.. and kudos to Steinberg for making it a fairly simple process..

  • LFSLFS
    edited August 2025

    @Littlewoodg said:
    @LFS
    Right?

    Not seeing my IAP restore in the iphone version, that i bought on iPad

    Hi @Littlewoodg

    You can install Cubasis on your iPhone/iPad devices which are logged onto the same App Store account, used for your initial purchase. Same goes for the IAPs purchased with the same app version, which can be installed via the "Restore Purchase" option in the Cubasis in-app shop.

    If you transferred your IAPs from Cubasis 2 to Cubasis 3, please give the additional steps below a check:

    Normally, Cubasis in-app purchases should automatically be synced between your iPhone and iPad devices. If you encounter issues, please have a look at the following steps:

    Under “iTunes & App Store” you log in for purchases
    At the top of the list you log in with your Apple ID for iCloud sync
    Make sure that you are logged in at both places with the same Apple ID on both iPad and iPhone. Also make sure that in (2), “iCloud” is enabled.

    paid twice for Classic Machines accidentally

    Only Apple is able to refund app purchases.

    Please follow the steps stated in Apple's "Request a refund for apps or content that you bought from Apple" article for more details:

    https://support.apple.com/en-us/118223

    Hope that helps.

    Best,
    Lars

  • @LFS said:

    @Littlewoodg said:
    @LFS
    Right?

    Not seeing my IAP restore in the iphone version, that i bought on iPad

    Hi @Littlewoodg

    You can install Cubasis on your iPhone/iPad devices which are logged onto the same App Store account, used for your initial purchase. Same goes for the IAPs purchased with the same app version, which can be installed via the "Restore Purchase" option in the Cubasis in-app shop.

    If you transferred your IAPs from Cubasis 2 to Cubasis 3, please give the additional steps below a check:

    Normally, Cubasis in-app purchases should automatically be synced between your iPhone and iPad devices. If you encounter issues, please have a look at the following steps:

    Under “iTunes & App Store” you log in for purchases
    At the top of the list you log in with your Apple ID for iCloud sync
    Make sure that you are logged in at both places with the same Apple ID on both iPad and iPhone. Also make sure that in (2), “iCloud” is enabled.

    paid twice for Classic Machines accidentally

    Only Apple is able to refund app purchases.

    Please follow the steps stated in Apple's "Request a refund for apps or content that you bought from Apple" article for more details:

    https://support.apple.com/en-us/118223

    Hope that helps.

    Best,
    Lars

    Thank you Lars!
    All is well it turns out the mechanism was there in the apps all the time, i merely reinstalled 2 then transferred princesses to 3 as you described

    Solved

  • @Littlewoodg said:
    All is well it turns out the mechanism was there in the apps all the time, i merely reinstalled 2 then transferred princesses to 3 as you described

    Damn. I followed the procedure to the letter and still no princesses in either version.

  • @wim said:

    @Littlewoodg said:
    All is well it turns out the mechanism was there in the apps all the time, i merely reinstalled 2 then transferred princesses to 3 as you described

    Damn. I followed the procedure to the letter and still no princesses in either version.

    Hah!
    I never proofread.

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