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Comments
On one hand, “low knowledge customers” and the attitude of “if they can’t afford it , they won’t know how to use it” REALLY rubs me the wrong way.
On the other hand, I’ve seen quite a few obviously spammy reviews on apps .
I agree with them. I would also try whatever I can possibly think of in their place. (Mind you, their apps are not perfect; but that's a different question altogether.)
The whole concept of this universal mob-rule system, from yelp to tripadvisor to the app store etc., is both a farce and an absolute tragedy. It is basically the application of the "one billion flies can't be wrong" rule to things that we actually consume, buy or experience. my best tactic against it is to either not read online customer reviews anywhere, or only consider the ones with factual statements and ignore everything else as much as possible. Most of them are either uninformed or paid anyway.
Get em while you can at current price. These were some of the lower priced plugins on iOS. I wouldn’t be surprised if they all are raised in price
I really won't miss their 'Brain Damaged' apps...
...and yes I've got them all and every single one of them has some kind of 'issues' (broken preset-saving, UI glitches, clicks and pops etc.) that have not been properly fixed over time. (Yeah, they can blame Apple or JUCE as much as they like, I don't care).
The price-hike and 'attitude' towards potential customers is just signaling hat the situation will more or less stay the same...
But yeah, I wish them good luck!
If this forum had a like button, I’d have used it for this post
While you might find it annoying, the truth is that when apps are dirt cheap, you get a disproportionately large percentage of buyers that buy an app without having either done any due diligence about what the app does and with no inclination to invest time learning how to use an app. It isn’t that all users are like that, just enough that those people’s negative word of mouth might sink a really great app.
When I was involved in desktop music app development (which I did for decades), we found (and colleagues at other companies reported the same) that when app prices shifted radically down (as aftermath of Apple cutting the price of Logic in half), support burden’s increased more than the revenue increased.
We would occasionally have sales at reduced prices and we would always end up picking up some impulse purchases from people not interested enough to learn how the app worked who would get worked up and had we been in the App Store would have given us 0 stars without having ever looked at the manual or watched a tutorial or contacting support. Those are things that almost never happened when the price was out of impulse-buy range.
If your only sales avenue is through the App Store, those low ratings can really hurt sales.
I understand them having an issue with the reviews, as they seem to get more than their fair share of ignorant reviewers. Their apps are good value for the price as they are, so I’m OK with an increase (as long as it’s not extreme).
I think there is truth in what you say here Ed. Audio Damage apps are priced a bit too cheaply. What Samu said also has some truth though. If they raise the prices, I hope they will pay more attention to iOS bugs.
It’s not annoying to me..:I actually find it offensive. I can’t stand elitism and as someone who’s been homeless before, I have a major issue with it. If a product is good , the good reviews will outweigh the bad. My sole source of income currently is through music, so I understand the frustration, but potentially alienating customers for a few bad apples (pun not intended)is not the way to go at all.
@Fear2Stop : it isn’t a matter of elitism. It sadly is simply case that bad reviews are very damaging and aren’t balanced by good reviews. It is a sad fact that people unhappy with a purchase are disproportionately more likely to complain than happy customers are to give high ratings.
The issues also go beyond ratings. When things are underpriced, one also ends up with a larger number of people unwilling to invest time to learn a tool. They eat up a disproportionate amount of support resources.
If you have never had to manage this sort of situation to figure how to eke out a living, you might not fully appreciate that this isn’t about elitism. These developers are not making a lot of money…most are barely profitable. They are trying to figure out how to keep paying their bills and the old way wasn’t working.
I've not read their reviews, but perhaps they are disgruntled customers? With the lousy attitude toward customers like the one expressed in their Twitter feed, it would not shock me.
Agreed. A few bad reviews are just the way things work in general. Lots of bad reviews indicate something else going on.
Is replicant 3 out yet?
See, though, I do understand. My job got outsourced and have been unable to get a job for over a year. Music sales and streaming are my only source of income right now. The attitude of “if we raise our prices , only people smart enough to buy our stuff will be able to afford it” is extremely offensive. Now , I have an issue with troll reviews. Hell, I made several jokes about them here the other day. But…not every negative review is a troll review. It’s not always that the consumer is too “stupid” to figure it out. If someone put out an app that was glitchy and maybe half of the screen was cut off, or crashed upon launch, and the developer ignored emails, should the consumer just shrug their shoulders and be quiet? (Not referring to Audio Damage in this case ). If something is bad, raising the price sure as hell isn’t going to make it better.
I know a few here get annoyed that I ask so many questions before I buy something, but it’s because I don’t have the money to potentially waste on something that may or may not work for me, and because I’m not the type of person to blindly buy something on a whim and then if I don’t like it leave a bad review. But my ability to be able to afford something or not lumps me in with the riff raff apparently. Dollar store behavior, as someone else put it. Well, income doesn’t equate intelligence, despite what some believe.
Again, it’s one thing if they just would’ve raised their prices. That’s fine. It’s not the message, it’s the delivery I have an issue with. They just should’ve left it at “raising our prices as prior poor reviews have hurt our business”, or “otherwise it’s not profitable “
@Fear2Stop : I think you are misinterpreting what I said and what they are saying. I agree that their message could have communicated better. You have added a subtext of their dividing people into smart or elite or whatever. And that’s not what they mean.
The wording of the “drive bys by low knowledge customers” “being eliminated by raising prices” , coupled with some of the comments in the thread (like the dollar store comment )about this is what got me. Now if they meant something like “impulse buys”, then ok…but that’s not what was said. Raising prices isn’t going to change people buying things without knowledge of the product. Hell, I’ve seen incredibly stupid reviews on some of the more expensive apps !
"drive bys by low knowledge customers" doesn't mean all customers are low knowledge. It could have been put better, but try to understand the issue he is speaking to and not so much how it was said. You may not have seen some of the awful things that people write to even super conscientious, responsive, friendly developers.
when apps are very cheap you get more people with no background knowledge related to the app and little motivation to learn than when the price is such that it weeds out a high percentage of the people that would might something on a whim .
Most developers do feel bad that raising prices can put their work out of range of people that would appreciate the apps and put them to good use.
Raising their prices will put an onus on them to live up to their pricing. We'll see if that happens.
Interesting discussion, just remember it’s easy to misunderstand, misinterpret text, so let’s keep it civil. Just a reminder. Cheers.
I know that I’m not in the habit of leaving good reviews for apps I value without being prompted. I imagine some folks don’t leave reviews unless they’re pissed about something they don’t like. Looking through my apps, there are a few from Audio Damage that are clutch for me (Phosphor and Dubstation both jump to mind). I think I’ll spend some time this evening giving them (and some of my other favorites) good App Store reviews. This community is large enough that it could make a real difference for the developers we value if we made the effort to show support, so I encourage everyone to set aside some time to leave good reviews for the apps you love. Cheers all!
Not yet but I guess it won't be too long until its release.
When Audio Damage started in iOS there was a lot less competition. Now there's a lot of high quality FX apps. Their sales will drop as a result of that.
I think this is just a business decision: charge more, sell less, have less support calls... but get the same or more profit.
MP3 Juice is free usually $4.99 - download free to use music
So what Audio Damage apps are still worth it, in your opinion?
I particularly like both Continua and Quanta, and I use Eos 2 and OtherDesertCities fairly often, and RoughRider3 once in a while. I haven’t tried many others, tbh.
Unfortunately this arrogance and contempt towards customers was there prior to them launching on iOS, I would have thought they would have learned a lesson from it.
This.
I also worked in software sales for quite some time. As a rule of thumb, most happy customers don't write good reviews. And I understand that. Why would they: they paid for the product, it works as intended, case closed. It's true that they are almost always happy to give good reviews in person (like during customer calls or user meetings), but that's a different platform and it does not counterbalance the online 1-stars.
If something doesn’t work you can expect people to complain, they have that right they paid for it, as for developers making a profit or loss, they set the price that’s their decision, not the customer.
Exactly.
And considering how most music apps have decent to high ratings, i think way more people leave good reviews than don’t. There are a few lesser known apps that have low averages , but those are few and far between (and never get mentioned here). Most music apps (at least the universal ones with AU support…and if there’s no AU support for something in 2023, well…) have an average rating well over 4.0 and in many cases , around 4.5. A vast majority. I’d imagine that’s different for apps of different sorts , but that’s not what we’re discussing here. Apples (pun intended this time ) and oranges.
In any case, I’m going to keep my comments going forward on the dedicated thread to this subject, as I feel bad about helping hijack a thread that’s about sales announcements and has been extremely helpful to many here, including myself.
App is still on sale & Jade did a video on it:
That looks interesting for sure!
I tried it briefly and it crashes every time I go to mix my sounds lol. It’s still there once it opens back up but it makes it a pain to use.