And this is why I cannot use Synthmaster apps (Stuck keys problem SOLVED!)

espiegel123

@NeuM said:

@espiegel123 said:

@NeuM said:

@espiegel123 said:

@NeuM said:
Oh, wow. A new record.

You seem resistant to making a screen recording that might provide them clues as to what is going on for you.

It would be great if you did that as it might help explain what you s different about your use from those that don’t experience this issue.

I open it, I play it, the keys stick... a screen recording would show nothing more or less. This is the ONLY developer’s apps that do this on my iPad Pro. And I will remind you, this has been an issue for years. I contacted them previously and got no action. And i’ve brought this issue up on the boards here previously.

And I’m not the only one experiencing similar or identical issues. One might contact a developer, but nothing will motivate them to solve the problem if the problem can simply be ignored. That’s why this place is better for everyone. Problems are out in the open for everyone to see and chip in with their opinions and solutions.

If you have more helpful suggestions, feel free to post them.

You don't know that a demonstration won't provide them more information than your screenshots. At least give them a chance. You can see from this thread that while some people experience the same issue as you do, many don't.

So, the developer doesn't know how to reproduce that. You could help them by providing more information -- I have sometimes done tech support of music software as part of my job -- I can't tell you how many times, a demonstration of an issue provide clues that a text description or screenshot did not.

This forum doesn’t accept video file uploads. 🤷‍♂️

You can do what the rest of us do when trying to demonstrate a bug to a developer: post a video to youtube (you can do it as unlisted so that only people with a link can see it) or similar service and post a link here.

5k3105

Your constant complaints are harshing my mellow bro! And your lack of sincerity is endangering my serenity!!,,

Next you will get the ‘maybe ipad apps arent for you bro. Have you tried drum machine

jwmmakerofmusic

@espiegel123 said:

@NeuM said:

@espiegel123 said:

@NeuM said:

@espiegel123 said:

@NeuM said:
Oh, wow. A new record.

You seem resistant to making a screen recording that might provide them clues as to what is going on for you.

It would be great if you did that as it might help explain what you s different about your use from those that don’t experience this issue.

I open it, I play it, the keys stick... a screen recording would show nothing more or less. This is the ONLY developer’s apps that do this on my iPad Pro. And I will remind you, this has been an issue for years. I contacted them previously and got no action. And i’ve brought this issue up on the boards here previously.

And I’m not the only one experiencing similar or identical issues. One might contact a developer, but nothing will motivate them to solve the problem if the problem can simply be ignored. That’s why this place is better for everyone. Problems are out in the open for everyone to see and chip in with their opinions and solutions.

If you have more helpful suggestions, feel free to post them.

You don't know that a demonstration won't provide them more information than your screenshots. At least give them a chance. You can see from this thread that while some people experience the same issue as you do, many don't.

So, the developer doesn't know how to reproduce that. You could help them by providing more information -- I have sometimes done tech support of music software as part of my job -- I can't tell you how many times, a demonstration of an issue provide clues that a text description or screenshot did not.

This forum doesn’t accept video file uploads. 🤷‍♂️

You can do what the rest of us do when trying to demonstrate a bug to a developer: post a video to youtube (you can do it as unlisted so that only people with a link can see it) or similar service and post a link here.

Or if NeuM doesn't use Youtube, Dropbox and Google Drive are two other options (or any online storage for that matter).

gusgranite

How do you show the keyboard in the AU?

And why can’t we see the Hold button in OP image? Edit: I’m daft. Different layout for AU

Gavinski

@NeuM said:

@espiegel123 said:

@NeuM said:

@espiegel123 said:

@NeuM said:
Oh, wow. A new record.

You seem resistant to making a screen recording that might provide them clues as to what is going on for you.

It would be great if you did that as it might help explain what you s different about your use from those that don’t experience this issue.

I open it, I play it, the keys stick... a screen recording would show nothing more or less. This is the ONLY developer’s apps that do this on my iPad Pro. And I will remind you, this has been an issue for years. I contacted them previously and got no action. And i’ve brought this issue up on the boards here previously.

And I’m not the only one experiencing similar or identical issues. One might contact a developer, but nothing will motivate them to solve the problem if the problem can simply be ignored. That’s why this place is better for everyone. Problems are out in the open for everyone to see and chip in with their opinions and solutions.

If you have more helpful suggestions, feel free to post them.

You don't know that a demonstration won't provide them more information than your screenshots. At least give them a chance. You can see from this thread that while some people experience the same issue as you do, many don't.

So, the developer doesn't know how to reproduce that. You could help them by providing more information -- I have sometimes done tech support of music software as part of my job -- I can't tell you how many times, a demonstration of an issue provide clues that a text description or screenshot did not.

This forum doesn’t accept video file uploads. 🤷‍♂️

True - the way people usually get round that is to upload an unlisted video to youtube and then share the link here

NeuM

@HolyMoses said:

@espiegel123 said:

@NeuM said:

@espiegel123 said:

@NeuM said:
Oh, wow. A new record.

You seem resistant to making a screen recording that might provide them clues as to what is going on for you.

It would be great if you did that as it might help explain what you s different about your use from those that don’t experience this issue.

I open it, I play it, the keys stick... a screen recording would show nothing more or less. This is the ONLY developer’s apps that do this on my iPad Pro. And I will remind you, this has been an issue for years. I contacted them previously and got no action. And i’ve brought this issue up on the boards here previously.

And I’m not the only one experiencing similar or identical issues. One might contact a developer, but nothing will motivate them to solve the problem if the problem can simply be ignored. That’s why this place is better for everyone. Problems are out in the open for everyone to see and chip in with their opinions and solutions.

If you have more helpful suggestions, feel free to post them.

You don't know that a demonstration won't provide them more information than your screenshots. At least give them a chance. You can see from this thread that while some people experience the same issue as you do, many don't.

So, the developer doesn't know how to reproduce that. You could help them by providing more information -- I have sometimes done tech support of music software as part of my job -- I can't tell you how many times, a demonstration of an issue provide clues that a text description or screenshot did not.

For me (without problem) it seems that NeuM is just a grumpy person unwilling to cooperate with KV331 or us…

Earlier today NeuM also stated that he regret buying all apps from KV331, so, it seems to be a personal hickup against KV331…

Would be nice if he/she could give us a link from another forum there’s users of SM2 with similar stucking keys…

Personally attacking another person instead of being helpful is not the right move here. There is also the option of participating in another thread instead.

jwmmakerofmusic

@HolyMoses said:

@espiegel123 said:

@NeuM said:

@espiegel123 said:

@NeuM said:
Oh, wow. A new record.

You seem resistant to making a screen recording that might provide them clues as to what is going on for you.

It would be great if you did that as it might help explain what you s different about your use from those that don’t experience this issue.

I open it, I play it, the keys stick... a screen recording would show nothing more or less. This is the ONLY developer’s apps that do this on my iPad Pro. And I will remind you, this has been an issue for years. I contacted them previously and got no action. And i’ve brought this issue up on the boards here previously.

And I’m not the only one experiencing similar or identical issues. One might contact a developer, but nothing will motivate them to solve the problem if the problem can simply be ignored. That’s why this place is better for everyone. Problems are out in the open for everyone to see and chip in with their opinions and solutions.

If you have more helpful suggestions, feel free to post them.

You don't know that a demonstration won't provide them more information than your screenshots. At least give them a chance. You can see from this thread that while some people experience the same issue as you do, many don't.

So, the developer doesn't know how to reproduce that. You could help them by providing more information -- I have sometimes done tech support of music software as part of my job -- I can't tell you how many times, a demonstration of an issue provide clues that a text description or screenshot did not.

For me (without problem) it seems that NeuM is just a grumpy person unwilling to cooperate with KV331 or us…

Or maybe NeuM is a frustrated customer who doesn't know how to/didn't occur to him to use screen record and upload to Youtube/Dropbox.

Earlier today NeuM also stated that he regret buying all apps from KV331, so, it seems to be a personal hickup against KV331…

Seems like there's a personal "hickup" (hiccup) against NeuM?

Would be nice if he/she could give us a link from another forum there’s users of SM2 with similar stucking keys…

NeuM obviously has an issue with SM2. Instead of him wasting time to find if others have the issue, how about he sticks to screen recording video of the issue and uploading it to Youtube/Dropbox?

wim

@NeuM - does the problem happen with all presets, or only some?

Tovokas

I couldn’t find the ‘Whispers in the Wind’ preset, but I went through about a dozen different ones, mashing the on-screen keyboard for about 15 minutes with no stuck notes in SM2. It might be something specific to that preset, or a damaged installation, or something specific to your device? I don’t recall every having stuck notes in either SM1 or SM2, and I’ve been using them for years.

5k3105

@NeuM said:

@HolyMoses said:.

For me (without problem) it seems that NeuM is just a grumpy person unwilling to cooperate with KV331 or us…

Earlier today NeuM also stated that he regret buying all apps from KV331, so, it seems to be a personal hickup against KV331…

Would be nice if he/she could give us a link from another forum there’s users of SM2 with similar stucking keys…

Personally attacking another person instead of being helpful is not the right move here. There is also the option of participating in another thread instead.

Lol
Either cooperate or stop being unwilling. We gave you a choice

gusgranite

Edit: AU is different layout

NeuM

@wim said:
@NeuM - does the problem happen with all presets, or only some?

Yes, it’s not the presets. It’s the keyboard itself. As I’ve mentioned before, I have an older generation iPad Pro. Could be some incompatibility there.

AudioGus

@espiegel123 said:

@NeuM said:

@espiegel123 said:

@NeuM said:
Oh, wow. A new record.

You seem resistant to making a screen recording that might provide them clues as to what is going on for you.

It would be great if you did that as it might help explain what you s different about your use from those that don’t experience this issue.

I open it, I play it, the keys stick... a screen recording would show nothing more or less. This is the ONLY developer’s apps that do this on my iPad Pro. And I will remind you, this has been an issue for years. I contacted them previously and got no action. And i’ve brought this issue up on the boards here previously.

And I’m not the only one experiencing similar or identical issues. One might contact a developer, but nothing will motivate them to solve the problem if the problem can simply be ignored. That’s why this place is better for everyone. Problems are out in the open for everyone to see and chip in with their opinions and solutions.

If you have more helpful suggestions, feel free to post them.

You don't know that a demonstration won't provide them more information than your screenshots. At least give them a chance. You can see from this thread that while some people experience the same issue as you do, many don't.

So, the developer doesn't know how to reproduce that. You could help them by providing more information -- I have sometimes done tech support of music software as part of my job -- I can't tell you how many times, a demonstration of an issue provide clues that a text description or screenshot did not.

Yah they were super helpful when I had a couple bugs in the past too. i certainly would not write them off as uninterested.

5k3105

@gusgranite said:
Here’s the preset in standalone. Notice the Hold button in mine.

!

gusgranite

@lbiyikoglu said:
folks, please contact us directly when you are having issues. Yes, I know it's sometimes frustrated, it takes a while to reproduce and fix the issues. With your assistance, by sending midi logs etc we can debug more effectively. Thanks!

@lbiyikoglu Right. I can reproduce this with the same preset. AU running in AUM on iPad Pro 10.5. Let me know how you would like info shared to troubleshoot it. Cheers.

lbiyikoglu

@gusgranite said:

@lbiyikoglu said:
folks, please contact us directly when you are having issues. Yes, I know it's sometimes frustrated, it takes a while to reproduce and fix the issues. With your assistance, by sending midi logs etc we can debug more effectively. Thanks!

@lbiyikoglu Right. I can reproduce this with the same preset. AU running in AUM on iPad Pro 10.5. Let me know how you would like info shared to troubleshoot it. Cheers.

Hi, are you using the on screen keyboard or an external midi controller? Also can you send me some midi data? The app has midi logging feature but it's limited (when you tap the preset name at the top, you can save the recent midi data to a file)

Thanks!

HolyMoses

@Tovokas said:
I couldn’t find the ‘Whispers in the Wind’ preset, but I went through about a dozen different ones, mashing the on-screen keyboard for about 15 minutes with no stuck notes in SM2. It might be something specific to that preset, or a damaged installation, or something specific to your device? I don’t recall every having stuck notes in either SM1 or SM2, and I’ve been using them for years.

The preset Whispers In The Wind is located under ‘Online’ section…

_ki

@NeuM

Please can you answer the following simple list of questions to help narrowing down the error:

• iPad device type:
• ipadOS version:
• Are you using external soundcard:
• Buffer size settings in AUM:
• Sample rate set in AUM:
• Preferred sample rate set in AUM:
• Is the ipad connected to a magic keyboard:
• Is the ipad in a casing with magnetic closing:

You get AUMs ‚preferred sample rate‘ by taping on the ‚sample rate‘ button in the AUM settings. The value there can differ from the current sample rate and will also be used systemwide by other apps (and the standalone version).
(There was a current thread, where someone had 96k as preferred but the iPad only offered 44.1 which then broke sound output of a standalone app - that‘s why i‘m mentioning it)

The last two question seem unrelated, but there is another current thread where audio is broken with magic keyboard (or case) connected.

HolyMoses

@_ki said:
@NeuM

Please can you answer the following simple list of questions to help narrowing down the error:

• iPad device type:
• ipadOS version:
• Are you using external soundcard:
• Buffer size settings in AUM:
• Sample rate set in AUM:
• Preferred sample rate set in AUM:
• Is the ipad connected to a magic keyboard:
• Is the ipad in a casing with magnetic closing:

You get AUMs ‚preferred sample rate‘ by taping on the ‚sample rate‘ button in the AUM settings. The value there can differ from the current sample rate and will also be used systemwide by other apps (and the standalone version).
(There was a current thread, where someone had 96k as preferred but the iPad only offered 44.1 which then broke sound output of a standalone app - that‘s why i‘m mentioning it)

The last two question seem unrelated, but there is another current thread where audio is broken with magic keyboard (or case) connected.

We will eagerly awaiting nueM:s answer here…

If this occurs on one of the best app ever made for iOS/iPadOS, it’s seriously business…

nuno_agogo

i can reproduce the stuck notes. but only managed getting single notes to hang, for now…

i did an webm but this format is also not allowed for upload. anybody knows what's the idea behind this restriction? the file would only be around 500kb at 10 seconds playtime.

edit: ipad pro 11", ipadOS 16.7.2, sm2 standanlone

NeuM

@_ki said:
@NeuM

Please can you answer the following simple list of questions to help narrowing down the error:

• iPad device type:
• ipadOS version:
• Are you using external soundcard:
• Buffer size settings in AUM:
• Sample rate set in AUM:
• Preferred sample rate set in AUM:
• Is the ipad connected to a magic keyboard:
• Is the ipad in a casing with magnetic closing:

You get AUMs ‚preferred sample rate‘ by taping on the ‚sample rate‘ button in the AUM settings. The value there can differ from the current sample rate and will also be used systemwide by other apps (and the standalone version).
(There was a current thread, where someone had 96k as preferred but the iPad only offered 44.1 which then broke sound output of a standalone app - that‘s why i‘m mentioning it)

The last two question seem unrelated, but there is another current thread where audio is broken with magic keyboard (or case) connected.

-iPad Pro (pre-M1 chip), 12.9"
-16.7.5
-I don't use AUM. I used to use Synthmaster synths as standalones and as AUv3 in GarageBand on iPadOS. I also have the desktop versions of both synths and they do not have a stuck keys problem.
-iPad Pro is connected to a keyboard cover

And a reminder that Synthmaster are the ONLY apps which have this stuck keys problem. This means it's a software error, not a connection error.

espiegel123

@nuno_agogo said:
i can reproduce the stuck notes. but only managed getting single notes to hang, for now…

i did an webm but this format is also not allowed for upload. anybody knows what's the idea behind this restriction? the file would only be around 500kb at 10 seconds playtime.

As noted up thread, you can post video to other sites and post a link here.

nuno_agogo

@espiegel123 said:

@nuno_agogo said:
i can reproduce the stuck notes. but only managed getting single notes to hang, for now…

i did an webm but this format is also not allowed for upload. anybody knows what's the idea behind this restriction? the file would only be around 500kb at 10 seconds playtime.

As noted up thread, you can post video to other sites and post a link here.

unfortunately not possible for me right now

NeuM

@HolyMoses said:

@_ki said:
@NeuM

Please can you answer the following simple list of questions to help narrowing down the error:

• iPad device type:
• ipadOS version:
• Are you using external soundcard:
• Buffer size settings in AUM:
• Sample rate set in AUM:
• Preferred sample rate set in AUM:
• Is the ipad connected to a magic keyboard:
• Is the ipad in a casing with magnetic closing:

You get AUMs ‚preferred sample rate‘ by taping on the ‚sample rate‘ button in the AUM settings. The value there can differ from the current sample rate and will also be used systemwide by other apps (and the standalone version).
(There was a current thread, where someone had 96k as preferred but the iPad only offered 44.1 which then broke sound output of a standalone app - that‘s why i‘m mentioning it)

The last two question seem unrelated, but there is another current thread where audio is broken with magic keyboard (or case) connected.

We will eagerly awaiting nueM:s answer here…

If this occurs on one of the best app ever made for iOS/iPadOS, it’s seriously business…

If you don't have the problem, you have nothing to worry about.

5k3105

We’ve decided it would be in your best interest that we help you get the help you need

@NeuM said:

@HolyMoses said:

@_ki said:
@NeuM

Please can you answer the following simple list of questions to help narrowing down the error:

• iPad device type:
• ipadOS version:
• Are you using external soundcard:
• Buffer size settings in AUM:
• Sample rate set in AUM:
• Preferred sample rate set in AUM:
• Is the ipad connected to a magic keyboard:
• Is the ipad in a casing with magnetic closing:

You get AUMs ‚preferred sample rate‘ by taping on the ‚sample rate‘ button in the AUM settings. The value there can differ from the current sample rate and will also be used systemwide by other apps (and the standalone version).
(There was a current thread, where someone had 96k as preferred but the iPad only offered 44.1 which then broke sound output of a standalone app - that‘s why i‘m mentioning it)

The last two question seem unrelated, but there is another current thread where audio is broken with magic keyboard (or case) connected.

We will eagerly awaiting nueM:s answer here…

If this occurs on one of the best app ever made for iOS/iPadOS, it’s seriously business…

If you don't have the problem, you have nothing to worry about.

_ki

@NeuM Thanks for the answers

Two remarks:

A ) Did you try without the keyboard-cover (I know it sounds stupid, but i just want to exclude that possibility)

.

B ) You wrote you don‘t use AUM, but do you have it installed ? It could be that you once had set the preferred sample rate to an unsupported value and it still sticks in your systems settings… I did not find sample-rate settings in Garageband ;-(

Or perhaps you have AudioBus 3 installed - you find the current sample-rate under Settings / Samplerate. (If i choose 96Khz, it changes to 48Khz but the 96Khz preferrence is kept)

Another option to see/set the preferred sample rate is with AudioShare. You tap the (i) o bring up a dialog. Then tap ‚Settings‘ located in the top bar of the dialog, and lastly press ‚Audio Setting‘ and samplerate. One can for instance select 96Kz, AudioShare will complain and set it to 48Khz. But when entring the dialog again, the checkmark for preffered is still at 96Khz

NeuM

@_ki said:
@NeuM Thanks for the answers

Two remarks:

A ) Did you try without the keyboard-cover (I know it sounds stupid, but i just want to exclude that possibility)

.

B ) You wrote you don‘t use AUM, but do you have it installed ? It could be that you once had set the preferred sample rate to an unsupported value and it still sticks in your systems settings… I did not find sample-rate settings in Garageband ;-(

Or perhaps you have AudioBus 3 installed - you find the current sample-rate under Settings / Samplerate. (If i choose 96Khz, it changes to 48Khz but the 96Khz preferrence is kept)

Another option to see/set the preferred sample rate is with AudioShare. You tap the (i) o bring up a dialog. Then tap ‚Settings‘ located in the top bar of the dialog, and lastly press ‚Audio Setting‘ and samplerate. One can for instance select 96Kz, AudioShare will complain and set it to 48Khz. But when entring the dialog again, the checkmark for preffered is still at 96Khz

Since you brought up several novel approaches to this, I tried what you suggested (remove keyboard cover, uninstall AUM, and did not have AudioBus installed). None of them fixed the issue. Same stuck keys after each new approach was tried. But I like your thinking so far. Any other ideas?

espiegel123

@NeuM : he didn’t suggest uninstalling AUM. He suggested trying in AUM and also using it to check your iPad’s sample rate settings— this would help understand if the issue is particular to GarageBand.

5k3105

Just waiting for sm2 to start making some preset packs. Im slightly under 5000 and fresh out of ideas

NeuM

...> @5k3105 said:

Just waiting for sm2 to start making some preset packs. Im slightly under 5000 and fresh out of ideas

Haha.