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And this is why I cannot use Synthmaster apps (Stuck keys problem SOLVED!)

135

Comments

  • HolyMosesHolyMoses

    @NeuM said:

    @_ki said:
    @NeuM Thanks for the answers

    Two remarks:

    A ) Did you try without the keyboard-cover (I know it sounds stupid, but i just want to exclude that possibility)

    .

    B ) You wrote you don‘t use AUM, but do you have it installed ? It could be that you once had set the preferred sample rate to an unsupported value and it still sticks in your systems settings… I did not find sample-rate settings in Garageband ;-(

    Or perhaps you have AudioBus 3 installed - you find the current sample-rate under Settings / Samplerate. (If i choose 96Khz, it changes to 48Khz but the 96Khz preferrence is kept)

    Another option to see/set the preferred sample rate is with AudioShare. You tap the (i) o bring up a dialog. Then tap ‚Settings‘ located in the top bar of the dialog, and lastly press ‚Audio Setting‘ and samplerate. One can for instance select 96Kz, AudioShare will complain and set it to 48Khz. But when entring the dialog again, the checkmark for preffered is still at 96Khz

    Since you brought up several novel approaches to this, I tried what you suggested (remove keyboard cover, uninstall AUM, and did not have AudioBus installed). None of them fixed the issue. Same stuck keys after each new approach was tried. But I like your thinking so far. Any other ideas?

    Have you tested to change the keyboard settings - Scale etc?
    Have you done any hard reboot of your device (the only method to delete cachefiles)?
    Have you a clean screen surface? Contaminations hard to see can really mess things up…

  • NeuMNeuM
    edited January 2024

    @HolyMoses said:

    @NeuM said:

    @_ki said:
    @NeuM Thanks for the answers

    Two remarks:

    A ) Did you try without the keyboard-cover (I know it sounds stupid, but i just want to exclude that possibility)

    .

    B ) You wrote you don‘t use AUM, but do you have it installed ? It could be that you once had set the preferred sample rate to an unsupported value and it still sticks in your systems settings… I did not find sample-rate settings in Garageband ;-(

    Or perhaps you have AudioBus 3 installed - you find the current sample-rate under Settings / Samplerate. (If i choose 96Khz, it changes to 48Khz but the 96Khz preferrence is kept)

    Another option to see/set the preferred sample rate is with AudioShare. You tap the (i) o bring up a dialog. Then tap ‚Settings‘ located in the top bar of the dialog, and lastly press ‚Audio Setting‘ and samplerate. One can for instance select 96Kz, AudioShare will complain and set it to 48Khz. But when entring the dialog again, the checkmark for preffered is still at 96Khz

    Since you brought up several novel approaches to this, I tried what you suggested (remove keyboard cover, uninstall AUM, and did not have AudioBus installed). None of them fixed the issue. Same stuck keys after each new approach was tried. But I like your thinking so far. Any other ideas?

    Have you tested to change the keyboard settings - Scale etc?
    Have you done any hard reboot of your device (the only method to delete cachefiles)?
    Have you a clean screen surface? Contaminations hard to see can really mess things up…

    Two things I've discovered after your comments:

    1: After keys are stuck, tapping on the "Keyboard" button on the lower far left will reset the keys (but they will also become stuck again afterward. So, that's a temporary fix.

    2: Going into the Settings > User Interface > User Interface Skin will result in no changes to the UI Skin. I can select other skins but none of them have any actual effect on the appearance. Odd that.

    3: The screen is fine. As I've mentioned a number of times, no other apps with keyboards have this problem. None.

    ...Correction: The UI Skin changes after a restart, so that's not an issue.

  • HolyMosesHolyMoses

    @NeuM said:

    @HolyMoses said:

    @NeuM said:

    @_ki said:
    @NeuM Thanks for the answers

    Two remarks:

    A ) Did you try without the keyboard-cover (I know it sounds stupid, but i just want to exclude that possibility)

    .

    B ) You wrote you don‘t use AUM, but do you have it installed ? It could be that you once had set the preferred sample rate to an unsupported value and it still sticks in your systems settings… I did not find sample-rate settings in Garageband ;-(

    Or perhaps you have AudioBus 3 installed - you find the current sample-rate under Settings / Samplerate. (If i choose 96Khz, it changes to 48Khz but the 96Khz preferrence is kept)

    Another option to see/set the preferred sample rate is with AudioShare. You tap the (i) o bring up a dialog. Then tap ‚Settings‘ located in the top bar of the dialog, and lastly press ‚Audio Setting‘ and samplerate. One can for instance select 96Kz, AudioShare will complain and set it to 48Khz. But when entring the dialog again, the checkmark for preffered is still at 96Khz

    Since you brought up several novel approaches to this, I tried what you suggested (remove keyboard cover, uninstall AUM, and did not have AudioBus installed). None of them fixed the issue. Same stuck keys after each new approach was tried. But I like your thinking so far. Any other ideas?

    Have you tested to change the keyboard settings - Scale etc?
    Have you done any hard reboot of your device (the only method to delete cachefiles)?
    Have you a clean screen surface? Contaminations hard to see can really mess things up…

    Two things I've discovered after your comments:

    1: After keys are stuck, tapping on the "Keyboard" button on the lower far left will reset the keys (but they will also become stuck again afterward. So, that's a temporary fix.

    2: Going into the Settings > User Interface > User Interface Skin will result in no changes to the UI Skin. I can select other skins but none of them have any actual effect on the appearance. Odd that.

    3: The screen is fine. As I've mentioned a number of times, no other apps with keyboards have this problem. None.

    ...Correction: The UI Skin changes after a restart, so that's not an issue.

    Ok.

    Asking again, have you made any hard reboot recently?
    Have you tested to uninstall/install Synthmaster 2.x?

  • HolyMosesHolyMoses

    @NeuM said:

    @HolyMoses said:

    @NeuM said:

    @_ki said:
    @NeuM Thanks for the answers

    Two remarks:

    A ) Did you try without the keyboard-cover (I know it sounds stupid, but i just want to exclude that possibility)

    .

    B ) You wrote you don‘t use AUM, but do you have it installed ? It could be that you once had set the preferred sample rate to an unsupported value and it still sticks in your systems settings… I did not find sample-rate settings in Garageband ;-(

    Or perhaps you have AudioBus 3 installed - you find the current sample-rate under Settings / Samplerate. (If i choose 96Khz, it changes to 48Khz but the 96Khz preferrence is kept)

    Another option to see/set the preferred sample rate is with AudioShare. You tap the (i) o bring up a dialog. Then tap ‚Settings‘ located in the top bar of the dialog, and lastly press ‚Audio Setting‘ and samplerate. One can for instance select 96Kz, AudioShare will complain and set it to 48Khz. But when entring the dialog again, the checkmark for preffered is still at 96Khz

    Since you brought up several novel approaches to this, I tried what you suggested (remove keyboard cover, uninstall AUM, and did not have AudioBus installed). None of them fixed the issue. Same stuck keys after each new approach was tried. But I like your thinking so far. Any other ideas?

    Have you tested to change the keyboard settings - Scale etc?
    Have you done any hard reboot of your device (the only method to delete cachefiles)?
    Have you a clean screen surface? Contaminations hard to see can really mess things up…

    Two things I've discovered after your comments:

    1: After keys are stuck, tapping on the "Keyboard" button on the lower far left will reset the keys (but they will also become stuck again afterward. So, that's a temporary fix.

    2: Going into the Settings > User Interface > User Interface Skin will result in no changes to the UI Skin. I can select other skins but none of them have any actual effect on the appearance. Odd that.

    3: The screen is fine. As I've mentioned a number of times, no other apps with keyboards have this problem. None.

    ...Correction: The UI Skin changes after a restart, so that's not an issue.

    Was the “restart” the SM2 app or an restart of your iPad?
    And, was it an HARD REBOOT?

  • SamuSamu

    The SM2 skin should change without needing a restart…
    ...if it doesn’t the install is borked, delete and re-install and update the iPadOS as well if the device supports it…

  • NeuMNeuM
    edited January 2024

    @HolyMoses said:

    @NeuM said:

    @HolyMoses said:

    @NeuM said:

    @_ki said:
    @NeuM Thanks for the answers

    Two remarks:

    A ) Did you try without the keyboard-cover (I know it sounds stupid, but i just want to exclude that possibility)

    .

    B ) You wrote you don‘t use AUM, but do you have it installed ? It could be that you once had set the preferred sample rate to an unsupported value and it still sticks in your systems settings… I did not find sample-rate settings in Garageband ;-(

    Or perhaps you have AudioBus 3 installed - you find the current sample-rate under Settings / Samplerate. (If i choose 96Khz, it changes to 48Khz but the 96Khz preferrence is kept)

    Another option to see/set the preferred sample rate is with AudioShare. You tap the (i) o bring up a dialog. Then tap ‚Settings‘ located in the top bar of the dialog, and lastly press ‚Audio Setting‘ and samplerate. One can for instance select 96Kz, AudioShare will complain and set it to 48Khz. But when entring the dialog again, the checkmark for preffered is still at 96Khz

    Since you brought up several novel approaches to this, I tried what you suggested (remove keyboard cover, uninstall AUM, and did not have AudioBus installed). None of them fixed the issue. Same stuck keys after each new approach was tried. But I like your thinking so far. Any other ideas?

    Have you tested to change the keyboard settings - Scale etc?
    Have you done any hard reboot of your device (the only method to delete cachefiles)?
    Have you a clean screen surface? Contaminations hard to see can really mess things up…

    Two things I've discovered after your comments:

    1: After keys are stuck, tapping on the "Keyboard" button on the lower far left will reset the keys (but they will also become stuck again afterward. So, that's a temporary fix.

    2: Going into the Settings > User Interface > User Interface Skin will result in no changes to the UI Skin. I can select other skins but none of them have any actual effect on the appearance. Odd that.

    3: The screen is fine. As I've mentioned a number of times, no other apps with keyboards have this problem. None.

    ...Correction: The UI Skin changes after a restart, so that's not an issue.

    Ok.

    Asking again, have you made any hard reboot recently?
    Have you tested to uninstall/install Synthmaster 2.x?

    @HolyMoses said:

    @NeuM said:

    @HolyMoses said:

    @NeuM said:

    @_ki said:
    @NeuM Thanks for the answers

    Two remarks:

    A ) Did you try without the keyboard-cover (I know it sounds stupid, but i just want to exclude that possibility)

    .

    B ) You wrote you don‘t use AUM, but do you have it installed ? It could be that you once had set the preferred sample rate to an unsupported value and it still sticks in your systems settings… I did not find sample-rate settings in Garageband ;-(

    Or perhaps you have AudioBus 3 installed - you find the current sample-rate under Settings / Samplerate. (If i choose 96Khz, it changes to 48Khz but the 96Khz preferrence is kept)

    Another option to see/set the preferred sample rate is with AudioShare. You tap the (i) o bring up a dialog. Then tap ‚Settings‘ located in the top bar of the dialog, and lastly press ‚Audio Setting‘ and samplerate. One can for instance select 96Kz, AudioShare will complain and set it to 48Khz. But when entring the dialog again, the checkmark for preffered is still at 96Khz

    Since you brought up several novel approaches to this, I tried what you suggested (remove keyboard cover, uninstall AUM, and did not have AudioBus installed). None of them fixed the issue. Same stuck keys after each new approach was tried. But I like your thinking so far. Any other ideas?

    Have you tested to change the keyboard settings - Scale etc?
    Have you done any hard reboot of your device (the only method to delete cachefiles)?
    Have you a clean screen surface? Contaminations hard to see can really mess things up…

    Two things I've discovered after your comments:

    1: After keys are stuck, tapping on the "Keyboard" button on the lower far left will reset the keys (but they will also become stuck again afterward. So, that's a temporary fix.

    2: Going into the Settings > User Interface > User Interface Skin will result in no changes to the UI Skin. I can select other skins but none of them have any actual effect on the appearance. Odd that.

    3: The screen is fine. As I've mentioned a number of times, no other apps with keyboards have this problem. None.

    ...Correction: The UI Skin changes after a restart, so that's not an issue.

    Was the “restart” the SM2 app or an restart of your iPad?
    And, was it an HARD REBOOT?

    App restart. However, I've also hard rebooted the iPad multiple times in an effort to suss out more issues if there are any. Only the stuck keys at the moment.

  • NeuMNeuM
    edited January 2024

    @Samu said:
    The SM2 skin should change without needing a restart…
    ...if it doesn’t the install is borked, delete and re-install and update the iPadOS as well if the device supports it…

    I'm going to wait for the Synthmaster account to suggest a delete and reinstall, but you could be right. Remember, I'm not running iPadOS 17 (pre-M1 iPad Pro).

  • TovokasTovokas

    On my m1 iPad Pro running the latest ios 17 I can’t get stuck notes using the ‘Whispers in the Wind’ preset regardless of how much I play. However, when I tested on my iPad Pro 1 running 16.72, I did get a stuck note with the preset running Synthmaster 2 in standalone mode. But I couldn’t get it to happen when the synth was loaded in Aum or any other DAW. So it looks like it has something to do with the stand-alone version on older versions of iOS/older devices/specific iPad Pro’s/etc.

  • espiegel123espiegel123

    I tried unsuccessfully for 20 minutes to get a stuck note with SM2 in GarageBand with the Whispers in the Wind patch on my iPad 6 under 16.7

  • wimwim
    edited January 2024

    I’m beginning to wonder if this could be related to something buried in accessibility settings, multitasking gestures, etc.

    Trying to find what is different between @NeuM ’s device and others that don’t have the issue is tough. But it seems unlikely it has anything to do with hardware or OS version. Gotta be something else I think.

    I’m glad I don’t have SM2. Finding steps to reproduce this would become an obsession.

  • 5k31055k3105
    edited January 2024

    @wim said:
    I’m glad I don’t have SM2. Finding steps to reproduce this would become an obsession.

    Sm2 is the bomb. Came here to tell you directly

  • NeuMNeuM

    @Tovokas said:
    On my m1 iPad Pro running the latest ios 17 I can’t get stuck notes using the ‘Whispers in the Wind’ preset regardless of how much I play. However, when I tested on my iPad Pro 1 running 16.72, I did get a stuck note with the preset running Synthmaster 2 in standalone mode. But I couldn’t get it to happen when the synth was loaded in Aum or any other DAW. So it looks like it has something to do with the stand-alone version on older versions of iOS/older devices/specific iPad Pro’s/etc.

    In my particular case, it happens no matter which patch is loaded.

  • espiegel123espiegel123

    @NeuM said:

    @Tovokas said:
    On my m1 iPad Pro running the latest ios 17 I can’t get stuck notes using the ‘Whispers in the Wind’ preset regardless of how much I play. However, when I tested on my iPad Pro 1 running 16.72, I did get a stuck note with the preset running Synthmaster 2 in standalone mode. But I couldn’t get it to happen when the synth was loaded in Aum or any other DAW. So it looks like it has something to do with the stand-alone version on older versions of iOS/older devices/specific iPad Pro’s/etc.

    In my particular case, it happens no matter which patch is loaded.

    Is there anything else going on when it happens? Are you playing fast, slow, many notes at once?

    No chance of your posting a screen recording?

  • wimwim
    edited January 2024

    @NeuM - would you mind quickly checking under Device Settings > Multitasking & Gestures, any of Productivity Gestures, Four & Five Finger Gestures, or Four & Five Finger Gestures are enabled?

    Those are all off for me and I'm wondering if there's any possibility one of those is enabled for you.

    Another possible thing to check is whether anything has been changed under Accessibility settings. Perhaps under Accessibility > Keyboards.

    It'll likely turn up nothing, but should only take a minute to check.

  • espiegel123espiegel123

    @NeuM : Do the stuck notes happen if you use garageband’s keyboard rather than SM2’s?

  • NeuMNeuM
    edited January 2024

    @espiegel123 said:

    @NeuM said:

    @Tovokas said:
    On my m1 iPad Pro running the latest ios 17 I can’t get stuck notes using the ‘Whispers in the Wind’ preset regardless of how much I play. However, when I tested on my iPad Pro 1 running 16.72, I did get a stuck note with the preset running Synthmaster 2 in standalone mode. But I couldn’t get it to happen when the synth was loaded in Aum or any other DAW. So it looks like it has something to do with the stand-alone version on older versions of iOS/older devices/specific iPad Pro’s/etc.

    In my particular case, it happens no matter which patch is loaded.

    Is there anything else going on when it happens? Are you playing fast, slow, many notes at once?

    No chance of your posting a screen recording?

    Multiple keys pressed all at once. Not ten keys. Three. Is three keys being pressed at the same time unreasonable? I don't think so. And as I've stated multiple times, no other synth app has this problem.

  • NeuMNeuM
    edited January 2024

    @wim said:
    @NeuM - would you mind quickly checking under Device Settings > Multitasking & Gestures, any of Productivity Gestures, Four & Five Finger Gestures, or Four & Five Finger Gestures are enabled?

    Those are all off for me and I'm wondering if there's any possibility one of those is enabled for you.

    Another possible thing to check is whether anything has been changed under Accessibility settings. Perhaps under Accessibility > Keyboards.

    It'll likely turn up nothing, but should only take a minute to check.

    "Four & Five Finger Swipe" is not enabled. Sounds like your settings may be slightly different from mine. I'm not on iPadOS 17. Mine is 16.7.5.

  • wimwim
    edited January 2024

    @NeuM said:

    @wim said:
    @NeuM - would you mind quickly checking under Device Settings > Multitasking & Gestures, any of Productivity Gestures, Four & Five Finger Gestures, or Four & Five Finger Gestures are enabled?

    Those are all off for me and I'm wondering if there's any possibility one of those is enabled for you.

    Another possible thing to check is whether anything has been changed under Accessibility settings. Perhaps under Accessibility > Keyboards.

    It'll likely turn up nothing, but should only take a minute to check.

    "Four & Five Finger Swipe" is not enabled. Sounds like your settings may be slightly different from mine. I'm not on iPadOS 17.

    Sorry about that. I should have fired up the older iPad since I knew you aren't on 17. It was a long shot anyway.
    Anything under Accessibility such as zoom, or maybe under Accessibility > Keyboards been changed?

    Just a shot in the dark.

    Unless it's purely due to your iPad model (which seems unlikely), there has to be something different about your situation. It may be something that seems unlikely to be related, but it has to be there.

  • NeuMNeuM

    @wim said:

    @NeuM said:

    @wim said:
    @NeuM - would you mind quickly checking under Device Settings > Multitasking & Gestures, any of Productivity Gestures, Four & Five Finger Gestures, or Four & Five Finger Gestures are enabled?

    Those are all off for me and I'm wondering if there's any possibility one of those is enabled for you.

    Another possible thing to check is whether anything has been changed under Accessibility settings. Perhaps under Accessibility > Keyboards.

    It'll likely turn up nothing, but should only take a minute to check.

    "Four & Five Finger Swipe" is not enabled. Sounds like your settings may be slightly different from mine. I'm not on iPadOS 17.

    Sorry about that. I should have fired up the older iPad since I knew you aren't on 17. It was a long shot anyway.
    Anything under Accessibility such as zoom, or maybe under Accessibility > Keyboards been changed?

    No zoom.

    Yes, same problem out of the cover and disconnected from power. It's pretty obvious to me it's an app problem and not a hardware or system software problem.

  • wimwim
    edited January 2024

    @NeuM said:
    Yes, same problem out of the cover and disconnected from power. It's pretty obvious to me it's an app problem and not a hardware or system software problem.

    Sure, of course it's an app problem. But there has to be some connected circumstance that makes it happen for you and not for others. It will never get fixed until whatever it is that is triggering it is brought to light. If the developers can't reproduce it they're unlikely to be able to fix it.

  • wimwim

    Hey, another wild-ass guess but easy to try. Have you tried with the iPad rotated 180 degrees?

  • NeuMNeuM

    @wim said:
    Hey, another wild-ass guess but easy to try. Have you tried with the iPad rotated 180 degrees?

    Does not auto-rotate to a vertical format. Stays in landscape orientation.

  • wimwim
    edited January 2024

    @NeuM said:

    @wim said:
    Hey, another wild-ass guess but easy to try. Have you tried with the iPad rotated 180 degrees?

    Does not auto-rotate to a vertical format. Stays in landscape orientation.

    That's flipping it 90 degrees. 180 degrees means flipping it all the way around. I was't suggesting portrait mode, but flipping it all the way over so that the keyboard is on the opposite edge of the iPad - in landscape mode.

  • NeuMNeuM

    @wim said:

    @NeuM said:

    @wim said:
    Hey, another wild-ass guess but easy to try. Have you tried with the iPad rotated 180 degrees?

    Does not auto-rotate to a vertical format. Stays in landscape orientation.

    That's flipping it 90 degrees. 180 degrees means flipping it all the way around. I was't suggesting portrait mode, but flipping it all the way over so that the keyboard is on the opposite edge of the iPad - in landscape mode.

    Aha. I thought you misstated and meant for me to try vertical format...

    Anyway, yes it rotates 180º.

  • wimwim

    @NeuM said:

    @wim said:

    @NeuM said:

    @wim said:
    Hey, another wild-ass guess but easy to try. Have you tried with the iPad rotated 180 degrees?

    Does not auto-rotate to a vertical format. Stays in landscape orientation.

    That's flipping it 90 degrees. 180 degrees means flipping it all the way around. I was't suggesting portrait mode, but flipping it all the way over so that the keyboard is on the opposite edge of the iPad - in landscape mode.

    Aha. I thought you misstated and meant for me to try vertical format...

    Anyway, yes it rotates 180º.

    and still the keys stick?

  • HolyMosesHolyMoses
    edited January 2024

    @5k3105 said:

    @wim said:
    I’m glad I don’t have SM2. Finding steps to reproduce this would become an obsession.

    Sm2 is the bomb. Came here to tell you directly

    Agree! Synthmaster 2.x is something everybody should own, and learn to use!
    The sound quality is absolutely top notch, the amount and quality of presets are beyond competition…

    Sure, it ain’t one of the best UI/workflows (ask Dendy), but, give it some time and love and you will get seduced by this masterpiece of music software.

  • filo01filo01
    edited January 2024

    @138389 I think @espiegel123 has provided a useful information about his tests (iPad and iOS version) and it is good to know what he found/not found. If that was a joke, I'm sorry, I didn't get it.

  • espiegel123espiegel123

    @NeuM : does it happen if you use garageband’s keyboard rather than SM2’s?

  • TentypeTentype

    @NeuM said:
    This is so typical. The 3 keys you see in the attached screenshot are pressed down because they are stuck notes.

    Just to gather more info:

    I tried to reproduce this screen shot on my SM2, couldn't, but I noticed that the whispers in the wind preset doesn't have any decay but your screenshot shows stuck keys but no volume in the meter.

    Do the stuck keys actually produce sound?

  • espiegel123espiegel123

    If a demonstration would only be posted, it could answer so many questions.

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