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And this is why I cannot use Synthmaster apps (Stuck keys problem SOLVED!)

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Comments

  • If they don't produce sound I'd say that's really just a bad install.

    I did a factory reset once to try and diagnose a Loopy Pro issue and reinstalling everything fixed issues with 2 other apps. 😂

    Is it a fun fix? No, but neither is avoiding an app that you paid for. Sounds like you enjoy it on desktop so that sucks to not enjoy it on iPad for sure. 😔

  • Update to 17, reinstall the app and/or post a video. It's almost like you are trolling by being difficult.

  • Here’s a quick video reproducing the issue. No sound as I’m just hammering the keyboard with my fingers trying to reproduce the issue. Stuck key at 30 seconds in, I release it with the Hold and cannot get it to stick after. It takes time but this is 100% reproducible. Will try to get more info to @lbiyikoglu when I get home from work as just dashing out the door.

  • edited January 2024

    I’ve done most testing with Synthmaster 2.x this afternoon…

    Took out one of my retired iPads in my collection, an 10.5” iPad Pro A10x cpu from 2017 - updated it to iPadOS 17.2, updated Synthmaster 2 to latest version.

    30 minutes playing, many many different presets and changing scale presets etc. - no problem. Not a single hickup concering sounds or behavior…

    So, NeuM:s problem seems to be very into his/hers installation of SM2 or perhaps an iPadOS thing, who knows…

  • I bought literally all presets and i dont have this whispers in the wind.

  • @HolyMoses said:

    @5k3105 said:

    @wim said:
    I’m glad I don’t have SM2. Finding steps to reproduce this would become an obsession.

    Sm2 is the bomb. Came here to tell you directly

    Agree! Synthmaster 2.x is something everybody should own, and learn to use!
    The sound quality is absolutely top notch, the amount and quality of presets are beyond competition…

    Sure, it ain’t one of the best UI/workflows (ask Dendy), but, give it some time and love and you will get seduced by this masterpiece of music software.

    Yeah it’s definitely worth getting it to work right.

  • @5k3105 said:
    I bought literally all presets and i dont have this whispers in the wind.

    Again, it’s in the ‘Online’ sections among the presets.

  • edited January 2024

    @tekk said:
    Update to 17, reinstall the app and/or post a video. It's almost like you are trolling by being difficult.

    You're not paying attention. I have an older iPad Pro. It cannot be updated to iPadOS 17. Any device with the pre-M1 chip can't be updated to 17. Buying a new one is not happening at this time.

  • edited January 2024

    @HolyMoses said:

    @5k3105 said:
    I bought literally all presets and i dont have this whispers in the wind.

    Again, it’s in the ‘Online’ sections among the presets.

    Wth theres more presets online!!

    Have we talked about this before moses?

  • @5k3105 said:

    @HolyMoses said:

    @5k3105 said:
    I bought literally all presets and i dont have this whispers in the wind.

    Again, it’s in the ‘Online’ sections among the presets.

    Wth theres more presets online!!

    Have we talked about this before moses?

    You have to download them. There is a menu item for downloading the online content in one of the gear menus.

  • @NeuM said:

    @tekk said:
    Update to 17, reinstall the app and/or post a video. It's almost like you are trolling by being difficult.

    You're not paying attention. I have an older iPad Pro. It cannot be updated to iPadOS 17. Any device with the pre-M1 chip can't be updated to 17. Buying a new one is not happening at this time.

    It doesn’t happen for me on an iPad 6 with iOS 16.6 or 16.7, fwiw.

    Please try the logging that the developer suggested to you to provide insight into what might be going on.

  • @NeuM said:

    @tekk said:
    Update to 17, reinstall the app and/or post a video. It's almost like you are trolling by being difficult.

    You're not paying attention. I have an older iPad Pro. It cannot be updated to iPadOS 17. Any device with the pre-M1 chip can't be updated to 17. Buying a new one is not happening at this time.

    Mate, I hate to say it, but you're also not paying attention. You can screen record on your older iPad Pro and upload the video somewhere to show the problem. Do you need any help learning how to use the screen record function?

  • edited January 2024

    @NeuM said:

    @tekk said:
    Update to 17, reinstall the app and/or post a video. It's almost like you are trolling by being difficult.

    Any device with the pre-M1 chip can't be updated to 17.

    And that is simply NOT TRUE!

    https://www.apple.com/ipados/ipados-17/

    The 2nd Generation iPadPro 12.9" has an A10X and is supported by iPadOS17.
    https://support.apple.com/kb/SP761?locale=en_US

    After that came both the A12X and A12Z.

    Apple only dropped support for the 1st Gen iPadPro 12.9" (A9X) with iPadOS17.

    I rest my case...

  • edited January 2024

    @Samu said:

    @NeuM said:

    @tekk said:
    Update to 17, reinstall the app and/or post a video. It's almost like you are trolling by being difficult.

    Any device with the pre-M1 chip can't be updated to 17.

    And that is simply NOT TRUE!

    https://www.apple.com/ipados/ipados-17/

    The 2nd Generation iPadPro 12.9" has an A10X and is supported by iPadOS17.
    https://support.apple.com/kb/SP761?locale=en_US

    After that came both the A12X and A12Z.

    Apple only dropped support for the 1st Gen iPadPro 12.9" (A9X) with iPadOS17.

    I rest my case...

    Sorry for the lack of clarity. I have the 2015 12.9" iPad Pro. It cannot be updated to iPadOS 17. I'd be delighted if I could update it, believe me.

  • This is for the developer. @_ki

    https://streamable.com/fjy30h

    (Video link expires in 2 days)

  • @NeuM said:
    This is for the developer. @_ki

    https://streamable.com/fjy30h

    (Video link expires in 2 days)

    I'll ask again, does it only happen with the SM2 keyboad? does it happen using GarageBand's keyboard?

    I can't tell from the video are the notes actually sticking or is it a redraw issue?

    Does it only happen when you play fast?

  • @NeuM said:

    Sorry for the lack of clarity. I have the 2015 12.9" iPad Pro. It cannot be updated to iPadOS 17. I'd be delighted if I could update it, believe me.

    Gotcha, I've got 3 iDevices all running different iOS versions :sunglasses:
    iPad Air 2 is running iPadOS15.8.1, iPhone 8 with iOS16.7.5 and 11" M1 iPadPro on 17.3.

    Previously I had some stuck note-issues with SM2 on the iPad Air 2 but the recent updates to app and OS have fixed those issues on that particular device. I very seldom use my iPad Air 2 as the battery is close to dead and it's honestly pretty slow when I've gotten used to faster devices.

    As for SM2 in general I very seldom use its on-screen keyboard for anything as it just 'gets in the way' and pops up in certain zoomed-situations. I would prefer to completely disable it from ever appearing and use either an external keyboard or the host-keyboard when needed.

    Hopefully this will get sorted out, do a screen recording where you intentionally make the notes stuck....

    I think that would make tracking down the issue a LOT easier and allow others to try to reproduce the exact behavior than a few screen-shots. (I had to make a video for KORG when Gadgets new play-surface triggered display zoom when playing fast legato-notes, the zoom is fixed now but a slight delay remains, they will fix it though).

    Cheers!

  • edited January 2024

    @espiegel123 said:

    @NeuM said:
    This is for the developer. @_ki

    https://streamable.com/fjy30h

    (Video link expires in 2 days)

    I'll ask again, does it only happen with the SM2 keyboad? does it happen using GarageBand's keyboard?

    I can't tell from the video are the notes actually sticking or is it a redraw issue?

    Does it only happen when you play fast?

    Yes, the keys are literally incapable of producing sound when they're in this "stuck" state. They cannot be played, and strangely enough, they also produce no sound. It's as if the keys are simply dead.

    It happens with both of the SynthMaster synths apps (SynthMaster One, SynthMaster 2). And usually when playing fast, but not always. I just tested SM One and had the same issue. And I'll repeat: Only SynthMaster synths exhibit this problem. None of the dozens of others I have. Even the very old ones. Tested Lagrange, Moog, Tal-U-No LX, Sunrizer, Trooper... I could go on.

  • @Samu said:

    @NeuM said:

    Sorry for the lack of clarity. I have the 2015 12.9" iPad Pro. It cannot be updated to iPadOS 17. I'd be delighted if I could update it, believe me.

    Gotcha, I've got 3 iDevices all running different iOS versions :sunglasses:
    iPad Air 2 is running iPadOS15.8.1, iPhone 8 with iOS16.7.5 and 11" M1 iPadPro on 17.3.

    Previously I had some stuck note-issues with SM2 on the iPad Air 2 but the recent updates to app and OS have fixed those issues on that particular device. I very seldom use my iPad Air 2 as the battery is close to dead and it's honestly pretty slow when I've gotten used to faster devices.

    As for SM2 in general I very seldom use its on-screen keyboard for anything as it just 'gets in the way' and pops up in certain zoomed-situations. I would prefer to completely disable it from ever appearing and use either an external keyboard or the host-keyboard when needed.

    Hopefully this will get sorted out, do a screen recording where you intentionally make the notes stuck....

    I think that would make tracking down the issue a LOT easier and allow others to try to reproduce the exact behavior than a few screen-shots. (I had to make a video for KORG when Gadgets new play-surface triggered display zoom when playing fast legato-notes, the zoom is fixed now but a slight delay remains, they will fix it though).

    Cheers!

    Yep, the video has indeed been posted (see a few posts up the page) for the developer. I'm hoping for the best.

    Cheers to you too, Samu.

  • @NeuM said:

    Yep, the video has indeed been posted (see a few posts up the page) for the developer. I'm hoping for the best.

    Head some 'crackling noises' in the video almost like if the buffer size is set too low?!
    I've in same rare cases with other apps bumped into 'un-expected behavior' when the buffer size was set too low.

    In SM2 Settings > Audio & Midi I/O try the various options and see if it helps.
    (256 is a 'safe shot'. I think SM2 defaults to 128 as that is what it was set to in the M1 iPadPro, 128 is 'too little' in iPadAir 2 and I have to bump it up to 512 to avoid similar crackling you had in the video).

    I think it's worth a shot?

  • @Samu said:

    @NeuM said:

    Yep, the video has indeed been posted (see a few posts up the page) for the developer. I'm hoping for the best.

    Head some 'crackling noises' in the video almost like if the buffer size is set too low?!
    I've in same rare cases with other apps bumped into 'un-expected behavior' when the buffer size was set too low.

    In SM2 Settings > Audio & Midi I/O try the various options and see if it helps.
    (256 is a 'safe shot'. I think SM2 defaults to 128 as that is what it was set to in the M1 iPadPro, 128 is 'too little' in iPadAir 2 and I have to bump it up to 512 to avoid similar crackling you had in the video).

    I think it's worth a shot?

    It's currently on a buffer size setting of 1024 samples. But I've tried it at 512 and neither solves the stuck keys problem.

  • @NeuM said:

    It's currently on a buffer size setting of 1024 samples. But I've tried it at 512 and neither solves the stuck keys problem.

    Do 128 and 256 cause extreme crackles?!
    (I can safely use 64 on the 11" M1 iPadPro but on the iPad Air 2 it's instant crackle).

  • @5k3105 said:

    @HolyMoses said:

    @5k3105 said:
    I bought literally all presets and i dont have this whispers in the wind.

    Again, it’s in the ‘Online’ sections among the presets.

    Wth theres more presets online!!

    Have we talked about this before moses?

    Didn't know that either! Feels like I have too many to get my head around with the local ones.

  • edited January 2024

    @Samu said:

    @NeuM said:

    It's currently on a buffer size setting of 1024 samples. But I've tried it at 512 and neither solves the stuck keys problem.

    Do 128 and 256 cause extreme crackles?!
    (I can safely use 64 on the 11" M1 iPadPro but on the iPad Air 2 it's instant crackle).

    Interesting... I tried a setting of 128 as you suggested. No stuck keys, no matter how fast I play or how many keys are pressed simultaneously. No obvious crackling sound either. Strange.

    Just tried 256 and same story. By Odin's beard, I think you've solved it Samu. At least this is something the developer can tell people with older devices to do first in the event of experiencing the same problem. Much appreciated.

  • @gusgranite said:
    Here’s a quick video reproducing the issue. No sound as I’m just hammering the keyboard with my fingers trying to reproduce the issue. Stuck key at 30 seconds in, I release it with the Hold and cannot get it to stick after. It takes time but this is 100% reproducible. Will try to get more info to @lbiyikoglu when I get home from work as just dashing out the door.

    Looks like you're just playing too fast. Try slowing down a little, or switching to a more relaxed style of music ;)

  • @RonnieOmelettes said:

    @gusgranite said:
    Here’s a quick video reproducing the issue. No sound as I’m just hammering the keyboard with my fingers trying to reproduce the issue. Stuck key at 30 seconds in, I release it with the Hold and cannot get it to stick after. It takes time but this is 100% reproducible. Will try to get more info to @lbiyikoglu when I get home from work as just dashing out the door.

    Looks like you're just playing too fast. Try slowing down a little, or switching to a more relaxed style of music ;)

    LOL.

  • _ki_ki
    edited January 2024

    @NeuM Thanks for posting the video 👍🏼

    But i‘m not one of the SynthMaster developers, i‘m just an ordinary AB forums user with experience in debugging problems.

    @lbiyikoglu is one of the devs (and according to AB he even visited/commented in the last days). Hopefully mentioning him will lure him to this thread.

    Up to now the „sticking keys on internal keyboard“ problem is quite mysterious. But no-one with the same old device (2015 iPad Pro 12.9) showed up to check if‘s its a general problem on that device. We already checked

    • it’s not the IOS version
    • It‘s not a problem due to connected magic keyboard, magnetic cover, external soundcard
    • Happens in Standalone and AUv3
    • No special accessability settings
    • Happens at buffersize 1024 and 512
    • Samplerate and preferred samplerate setting is unknown (Not shown in Garageband)

    And Samu found a work-around: Buffersize of 256/128 does not produce stuck keys

  • But can @espiegel123 replicate it now…AND POST VIDEO EVIDENCE? If not, it’s not fixed and it still doesn’t exist 😆😂

  • @_ki said:
    @NeuM Thanks for posting the video 👍🏼

    But i‘m not one of the SynthMaster developers, i‘m just an ordinary AB forums user with experience in debugging problems.

    @lbiyikoglu is one of the devs (and according to AB he even visited/commented in the last days). Hopefully mentioning him will lure him to this thread.

    Up to now the „sticking keys on internal keyboard“ problem is quite mysterious. But no-one with the same old device (2015 iPad Pro 12.9) showed up to check if‘s its a general problem on that device. We already checked

    • it’s not the IOS version
    • It‘s not a problem due to connected magic keyboard, magnetic cover, external soundcard
    • Happens in Standalone and AUv3
    • No special accessability settings
    • Happens at buffersize 1024 and 512
    • Samplerate and preferred samplerate setting is unknown (Not shown in Garageband)

    And Samu found a work-around: Buffersize of 256/128 does not produce stuck keys

    Sorry, _ki. I thought you worked with the SynthMaster folks.

    And I can live with the reduced buffer size. Even if the developer takes no further actions, Samu's fix solves my problem.

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