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Comments
...and my job at apple gives me a decent income?
I couldn't find an official statement from apple but http://9to5mac.com/2015/01/13/apple-defends-against-eu-14-day-refund-abuse-with-app-store-alert-for-customers-with-excessive-refunds-on-file/
Good find @Syrupcore I knew it had something to do with EU etc. I also read somewhere that Apple were Forced to pay more income tax in Europe so they hiked the prices over here or something to that effect. Typically for a giant corporation they trying to make it work for them through legal loopholes. Just wondering: is the same thing happening on other continents or is it just Europe?
@FrankieJay of course I'd happily go back to my super convenient ultra portable magic music device and I'm forever (maybe) greatful for providing me with the opportunity of using these amazing tools on this tablet. The shit gathering under the hood has got to come out somewhere though, hence this thread. Feeling better now I've shared this with my co-audiobussians.
Off to have a cold shower myself.
It will definitely help your restless mind.
Bit odd that thread - they seem to be linking to articles saying they state the EU has said we have no rights when it comes to digital downloads, yet looking (briefly) through them they seem to be saying the opposite.
The World has gone a bit weird, most people on these types of threads seem to think customer rights is a bad thing, and we shouldn't have any for digital purchases. No wonder right wingers are getting in power all over the globe.
Being Apple fan boy website and commentators in one entity I'm not entirely surprised they have some identity issues.
YES absolute +inf.
today i found this in my mailinbox:
...
and it says: If i download it in the next 14day i cannot give it back......
@ the Moment i press buy, i download it, so i cannot give it back, cause i allready have it,
& AFTER i had it on my device they send me the general terms and conditions of business.....AFTER the buy!!!
With a Windows Fon you just can try your buy for some time: (german link)
http://www.windowsphone.com/de-de/how-to/wp8/apps/get-apps-from-windows-phone-store
ALL in ALL incl. the Probs of iOS8....Steve Jobs turning in his grave like a screwdriver....
If you click 'my reason is not listed here' when you report a problem with an app, rather than 'it doesn't function as expected' (or whatever it says on the Apple 'support' section) then you're not thrown off back to the Apple support section to repeat the pointless exercise in an endless poo-loop, and your comment gets passed to an actual support person.
I'm challenging them on my bad purchase - it doesn't work as they have advertised on THEIR website so I want my money back. If I don't get it I'll report it to my credit card company and Trading Standards. Overkill for a relatively cheap purchase but it's the principle that counts, I have consumer rights and protection and I'm not letting Apple stamp all over them, and if the EU really have given digital content providers an opt-out clause then I'll complain to someone about this as well. Thieving tossers.
Good for you.
As someone cleverer and very much longer ago mentioned: Democracy is complaint.
On a side note, I have added 'The Thieving Tossers' to my pick-up forum band name list.
I'll let you have that one, as long as I can have 'My Type of Necklace'
It is not only people who use software and do not want to pay, there are zillions of pirates who take the e.g. artwork/ files from apps and make their "own" apps. Has been happening all the time, all the better if they not even have to purchase anything.
Good things are always misused by not so good people, that is one big reason why the world in sub-optimal.
This is how the 'algorithm' works: If a customer has made use of their legal right as a EU citizen to request a refund within 14 days of a purchase more than 0 times, he or she will have to waive this right in order to make another purchase from now on. The rest is marketing bs.
How do I know? Having made several dozen purchases worth hundreds of EUR from the app store in the last two years or so I recently 'returned' one single app because it didn't work as advertised. I did this without giving any reasons as is my right. Now I keep getting this message on every new purchase.
I also believe Apple is trying to bend EU law here. There will probably be a complaint. Lawyers will write letters to other lawyers and after some time there will be another official ruling by the EU. Then some more letters and then maybe something might change again. Or not.
We can't do anything about it but complain and tell our stories so that the lies behind the official spin are exposed.
If you tried 'bending the rules' like this on your own little website you'd be quickly slammed in the face with a fine so massive you'd lose your business, house and trousers too. One rule for them etc.
I am fond of my trousers and find myself suitably cowed.
Now THERE is a first line for a song
There's way too much Gilbert and Sullivan in my family tree as it is....
@soundtestroom - you nailed it. Maybe some of the posters on this thread missed your take. Well said that man.
How ironic
My favourite author, Theodore Sturgeon, used to enjoy engaging in "Best Opening Lines for a Story" contests with his colleagues at conventions and get-togethers, etc. As such, I'm fond of the idea of a real grabber for an opening line. Something that intrigues and is positively pregnant with possibility
I had no idea it didn't delete the app (I'm in the US). That's just broken software (the OS) and this seems like a cheap ill-thought way to patch the software problem. If you return an app, it should remove it. My optimistic take: 8.4 or 9.0 will force the removal of returned apps and this warning will go away.
Easiest way is probably to issue a subscription/license key with each app, so rather than having to physically remove an app from someone's device, changing the keycode stops it from launching and/or updating. A list of keys could be coded into the system files and updated when you buy or return an item.
I've returned, I think, 2 apps. I have this message now.
One was because it wasn't what I thought it was going to be.
One was because this new 14 day, no questions asked, return thing had just come out.
I looked at my purchases (which are well, well into the hundreds of pounds every year) and I saw an app I'd just bought and thought - " I don't really need this". I'll return it and get my £5 back, as is my new right.
It's seems that actually exercising my right (twice), has the effect of removing my right forever. Seems a bit unfair.
After three days no-one from Apple support has got back to me, despite their promise of a 24-48 hour reply. So it seems if you buy a dud app, and you've returned a dud app previously you won't get a refund from Apple for any future bad purchases. They won't even discuss the issue.
This will probably cut my app buying by at least 50% as I'll need to be very, very sure that there are no bugs or issues relating to my setup before buying anything from now on.
Buyer beware.
I think there will be quite a difference in customer laws between countries which will inform people's reactions. I remember when I first moved to the UK from Italy I was stunned shops allowed 30 days money back guarantee, no questions asked, just the receipt. Even on things like CDs which was a total door wide open for duplicating etc.
I presume if one is not used to having rights as a customer will not expect any. As others in this thread have said, software as much as physical goods are expected to perform to specifications within intended use. This should be calculated into the price of the product. This is a part of lawmakers job but we as customers have the Internet as a tool to name and shame and warn others of potential issues. I can only imagine how many sales IK Multimedia has lost thanks to all the bitching on this forum. Never in the known history of human kind we had so much power as customers. Never in the known history of human kind corporations had so much power over us. The war rages on.
Gonna start demanding refunds on free apps..
I'm curious as to how many refunds a person asks for before this pop-up comes up? If it's quite a few, I can see some justification, if it's two then not so much.
Yes , @supadom, we appear to have some much consumer power, but we are pawns to consumerism also.
Out of hundreds of pounds spent on apps every year I've probably had two refunds, but only on apps that are completely borked.
Problem is, as soon as you remove the right to a refund, there's no incentive for rogue developers to ensure their apps work, as they make the sale regardless. So there will be more apps on the store that have stopped working due to lack of updates, more people asking for refunds and not getting them. Any music app developer can claim their app is Audiobus compatible and if it's not you still don't get a refund.
I think it's a complex situation, are there are any 'rogue developers' as such releasing iOS music apps (I could be wrong) ?
Regarding apps not working with AB / IAA, who can say that it's the app thats the problem, or AB itself , or the model of idevice they're using ?
I think, if apple would continue to be generous with their return-policy it would be a win/win/win-game. Customers win, Apple wins and devs also. Since the 14 days/no questions asked I've bought more apps than ever before. I've returned several apps but I've also kept a lot.
Since I've gotten this nasty message, I will be much more reserved, when it comes to buying a new app. And what weighs much more is this kind of special treatment I get now from a company, I am for many years a loyal customer to. That gives a really bitter taste.
I don't remember, getting a special treatment from apple, for spending hundreds of dollars in the appstore over the years in form of a gift-card or such. Every gas-station or supermarket does this.