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Roland Zenbeats by Roland Corporation (Auv3)

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Comments

  • sdesignsdesign

    @WillieNegus said:

    @sdesign said:
    Can anyone tell me how you get support for Zenbeats?

    I’ve just paid $49.99 by PayPal for the desktop version unlock and it took my money. After paying it appeared to be downloading the V1 unlock but then when it finish it disappeared from the MyStuff page and everything is still locked. If I click unlock it wants to to pay again. I’ve had no email from them either to confirm the purchase but the money has definitely been taken.

    I’ve tried the support section of the Roland backstage website but it doesn’t recognised Zenbeats when you try and enter the product so I can’t even get support on the site.

    @MatthewAtZenbeats @RolandiOS

    I’m pretty sure is costs $149 did you pay the other $100 some other way or have a promo code?

    The Mac unlock is $49.99 - unlocks all instruments and VST/AU support. You are thinking of the Ultimate unlock which is $149.99.

    With no way to get support I'm going to have to do a PayPal dispute :-(

  • sdesignsdesign

    @WillieNegus said:

    @sdesign said:

    @WillieNegus said:

    @sdesign said:
    Can anyone tell me how you get support for Zenbeats?

    I’ve just paid $49.99 by PayPal for the desktop version unlock and it took my money. After paying it appeared to be downloading the V1 unlock but then when it finish it disappeared from the MyStuff page and everything is still locked. If I click unlock it wants to to pay again. I’ve had no email from them either to confirm the purchase but the money has definitely been taken.

    I’ve tried the support section of the Roland backstage website but it doesn’t recognised Zenbeats when you try and enter the product so I can’t even get support on the site.

    @MatthewAtZenbeats @RolandiOS

    I’m pretty sure is costs $149 did you pay the other $100 some other way or have a promo code?

    The Mac unlock is $49.99 - unlocks all instruments and VST/AU support. You are thinking of the Ultimate unlock which is $149.99.

    With no way to get support I'm going to have to do a PayPal dispute :-(

    Gotcha. Sorry to hear that. Support is usually top notch. Did you submit a support ticket? I think Matt posted his email somewhere in this thread also. He’s typically responsive. There is an advanced class scheduled for today that the team are all in so if you sign up you could inquire directly.

    Just a few thoughts that may get you situated. At any rate good luck. Hope it gets sorted for you.

    No I can't submit a support ticket as the Zenbeats product is not recognised on the Backstage support site, so it won't let me raise a support ticket.

  • anicktanickt

    @sdesign said:

    @WillieNegus said:

    @sdesign said:

    @WillieNegus said:

    @sdesign said:
    Can anyone tell me how you get support for Zenbeats?

    I’ve just paid $49.99 by PayPal for the desktop version unlock and it took my money. After paying it appeared to be downloading the V1 unlock but then when it finish it disappeared from the MyStuff page and everything is still locked. If I click unlock it wants to to pay again. I’ve had no email from them either to confirm the purchase but the money has definitely been taken.

    I’ve tried the support section of the Roland backstage website but it doesn’t recognised Zenbeats when you try and enter the product so I can’t even get support on the site.

    @MatthewAtZenbeats @RolandiOS

    I’m pretty sure is costs $149 did you pay the other $100 some other way or have a promo code?

    The Mac unlock is $49.99 - unlocks all instruments and VST/AU support. You are thinking of the Ultimate unlock which is $149.99.

    With no way to get support I'm going to have to do a PayPal dispute :-(

    Gotcha. Sorry to hear that. Support is usually top notch. Did you submit a support ticket? I think Matt posted his email somewhere in this thread also. He’s typically responsive. There is an advanced class scheduled for today that the team are all in so if you sign up you could inquire directly.

    Just a few thoughts that may get you situated. At any rate good luck. Hope it gets sorted for you.

    No I can't submit a support ticket as the Zenbeats product is not recognised on the Backstage support site, so it won't let me raise a support ticket.

    I have found Zenbeats support very responsive and very helpful.

    https://www.roland.com/backstage/zenbeats-support

  • sbcfxsbcfx

    @sdesign i had problems signing in and scan rescan bull&@“?/ up the ying yang for awhile then all of of a sudden it just started working. No reason why

  • sdesignsdesign

    @sbcfx said:
    @sdesign i had problems signing in and scan rescan bull&@“?/ up the ying yang for awhile then all of of a sudden it just started working. No reason why

    I can log in just fine. All my other purchases are there. But my MacOS V1 unlock downloaded and then just disappeared! I've tried restarting the app, logging out and in again, reinstalling the app. Nothing works. This is not a good start!

  • sdesignsdesign

    @anickt said:

    @sdesign said:

    @WillieNegus said:

    @sdesign said:

    @WillieNegus said:

    @sdesign said:
    Can anyone tell me how you get support for Zenbeats?

    I’ve just paid $49.99 by PayPal for the desktop version unlock and it took my money. After paying it appeared to be downloading the V1 unlock but then when it finish it disappeared from the MyStuff page and everything is still locked. If I click unlock it wants to to pay again. I’ve had no email from them either to confirm the purchase but the money has definitely been taken.

    I’ve tried the support section of the Roland backstage website but it doesn’t recognised Zenbeats when you try and enter the product so I can’t even get support on the site.

    @MatthewAtZenbeats @RolandiOS

    I’m pretty sure is costs $149 did you pay the other $100 some other way or have a promo code?

    The Mac unlock is $49.99 - unlocks all instruments and VST/AU support. You are thinking of the Ultimate unlock which is $149.99.

    With no way to get support I'm going to have to do a PayPal dispute :-(

    Gotcha. Sorry to hear that. Support is usually top notch. Did you submit a support ticket? I think Matt posted his email somewhere in this thread also. He’s typically responsive. There is an advanced class scheduled for today that the team are all in so if you sign up you could inquire directly.

    Just a few thoughts that may get you situated. At any rate good luck. Hope it gets sorted for you.

    No I can't submit a support ticket as the Zenbeats product is not recognised on the Backstage support site, so it won't let me raise a support ticket.

    I have found Zenbeats support very responsive and very helpful.

    https://www.roland.com/backstage/zenbeats-support

    Thanks for that

  • MatthewAtZenbeatsMatthewAtZenbeats

    @sdesign said:

    @WillieNegus said:

    @sdesign said:
    Can anyone tell me how you get support for Zenbeats?

    I’ve just paid $49.99 by PayPal for the desktop version unlock and it took my money. After paying it appeared to be downloading the V1 unlock but then when it finish it disappeared from the MyStuff page and everything is still locked. If I click unlock it wants to to pay again. I’ve had no email from them either to confirm the purchase but the money has definitely been taken.

    I’ve tried the support section of the Roland backstage website but it doesn’t recognised Zenbeats when you try and enter the product so I can’t even get support on the site.

    @MatthewAtZenbeats @RolandiOS

    I’m pretty sure is costs $149 did you pay the other $100 some other way or have a promo code?

    The Mac unlock is $49.99 - unlocks all instruments and VST/AU support. You are thinking of the Ultimate unlock which is $149.99.

    With no way to get support I'm going to have to do a PayPal dispute :-(

    Hi @sdesign . Check your PM

    @sdesign said:

    @sdesign said:
    I’ve just Reinstalled Zenbeats after not really using it since it was StageLight and I’m sure there was a feature where you could consolidate all of the currently playing clips into a new part. I can’t now find this feature. Has this feature been removed or did I imagine it?

    I think the feature was called “Consolidate clips to new Part” or something like that.

    @MatthewAtZenbeats can you confirm if I’m going crazy?

    We have never had that feature, per se, but we do have Track Freeze, and the abilitly to render and import mixes or stems.

  • sdesignsdesign

    @MatthewAtZenbeats said:

    @sdesign said:

    @WillieNegus said:

    @sdesign said:
    Can anyone tell me how you get support for Zenbeats?

    I’ve just paid $49.99 by PayPal for the desktop version unlock and it took my money. After paying it appeared to be downloading the V1 unlock but then when it finish it disappeared from the MyStuff page and everything is still locked. If I click unlock it wants to to pay again. I’ve had no email from them either to confirm the purchase but the money has definitely been taken.

    I’ve tried the support section of the Roland backstage website but it doesn’t recognised Zenbeats when you try and enter the product so I can’t even get support on the site.

    @MatthewAtZenbeats @RolandiOS

    I’m pretty sure is costs $149 did you pay the other $100 some other way or have a promo code?

    The Mac unlock is $49.99 - unlocks all instruments and VST/AU support. You are thinking of the Ultimate unlock which is $149.99.

    With no way to get support I'm going to have to do a PayPal dispute :-(

    Hi @sdesign . Check your PM

    Thanks for sorting me out @MatthewAtZenbeats great service!!

  • reasOnereasOne

    just did the zenbeats online training, pretty good stuff! i wish more program makers would follow this model of helping people use their product

  • onerezonerez

    @reasOne said:
    just did the zenbeats online training, pretty good stuff! i wish more program makers would follow this model of helping people use their product

    Yess!!! This is so cool. I really want this app to succeed!!

  • reasOnereasOne

    @onerez said:

    @reasOne said:
    just did the zenbeats online training, pretty good stuff! i wish more program makers would follow this model of helping people use their product

    Yess!!! This is so cool. I really want this app to succeed!!

    i do to, i really think it’s the best daw for ios right now, not only is the aop powerful but the support is great and offering free training really shows their care for us who bought it and that they believe in their app.

  • anicktanickt

    @WillieNegus said:

    @reasOne said:

    @onerez said:

    @reasOne said:
    just did the zenbeats online training, pretty good stuff! i wish more program makers would follow this model of helping people use their product

    Yess!!! This is so cool. I really want this app to succeed!!

    i do to, i really think it’s the best daw for ios right now, not only is the aop powerful but the support is great and offering free training really shows their care for us who bought it and that they believe in their app.

    Agreed. It’s why I originally dug it and even after all this time learning new wrinkles. The class was very helpful and the team and Rolands commitment inspires confidence. Also, patience with the few things it doesn’t do yet knowing it is being developed.

    I’ll probably continue taking the courses periodically even if just to stay engaged with the team.👍

    Same here. Very impressed that two Roland product specialists put on a presentation directly to 10-15 users with more info on the way.

  • anicktanickt

    @WillieNegus said:
    Was it Trav and Matt this week? @anickt

    Matt did an excellent job presenting and Trav stayed engaged, answering questions and dropping gems in the chat last week. Top notch teamwork.

    Ramon presented and Matt was wing man

  • MAtrixplanMAtrixplan

    anyone knows about how much space will take if I will purchase ultimate unlock? All presets and loops - are they already downloaded and it's only unlocking, or there is smth to download?

  • wimwim
    edited May 2020

    @MAtrixplan said:
    anyone knows about how much space will take if I will purchase ultimate unlock? All presets and loops - are they already downloaded and it's only unlocking, or there is smth to download?

    lots to download. Sorry, I don't see the size of anything except what I already own. The purchased sound packs I have are in the 10-30mb range, but then there are other packs that are over 200mb. The good thing is you have pretty granular control over what you have downloaded to your device.

    Here is some idea based on what little I’ve purchased.

  • anicktanickt

    @MAtrixplan said:
    anyone knows about how much space will take if I will purchase ultimate unlock? All presets and loops - are they already downloaded and it's only unlocking, or there is smth to download?

    Not sure but my current install including most of the ZB presets, several sets of loops and a bunch of my own (fairly large) samples is a little over 7 GB. I have at least 1-2 GB of my own files in my ZB User folder.

    All ZB presets and loops are not already downloaded except what comes with the basic install.

  • onerezonerez

    @WillieNegus said:
    Is there a way to import midi into a clip? Can’t find it if so. If this isn’t possible, it really should be.

    @WillieNegus I don’t think so. There is a lot of work that needs to be done with this in other areas.

    Please add the ability to add a midi clip straight in from the main menu. I have found no way other then opening a song first then it gives that option.
    I am still having some issues with certain midi file that it can open.

    Also speaking of midi... is there not a velocity editor for per note in the edit mode of midi??? I see a global one but usually you will have a velocity editor under the notes? Maybe I am missing.

  • onerezonerez

    Is there a way to reverse the audio in audio that is added as a track? I know you can do this in a drum machine, but i want to reverse audio that is just on the timeline?

  • RajahPRajahP

    @WillieNegus said:
    Is there a way to import midi into a clip? Can’t find it if so. If this isn’t possible, it really should be.

    Seems there is an issue with importing midi file types (1 or 0). Will be nice when it fixed..

  • onerezonerez

    @WillieNegus said:

    @RajahP said:

    @WillieNegus said:
    Is there a way to import midi into a clip? Can’t find it if so. If this isn’t possible, it really should be.

    Seems there is an issue with importing midi file types (1 or 0). Will be nice when it fixed..

    Agreed. Lots of work where midi is concerned.

    @onerez let me know if you find that velocity per step feature. I thought I saw it once but am having no luck now.

    @WillieNegus its driving me crazy as I am sure that I saw it somewhere. I registered for todays class so maybe I can ask..

    Are you talking about here in sampleverse? Add module import Audio?

  • onerezonerez

    @WillieNegus Sure I could load all kinds of apps that would allow me to do that. But if I am just throwing a FX audio on a track I want to be able to reverse it. Make sense?

    Can you do it in clip mode? Can’t figure that out either.

  • anicktanickt

    @WillieNegus said:

    @onerez said:

    @WillieNegus said:

    @RajahP said:

    @WillieNegus said:
    Is there a way to import midi into a clip? Can’t find it if so. If this isn’t possible, it really should be.

    Seems there is an issue with importing midi file types (1 or 0). Will be nice when it fixed..

    Agreed. Lots of work where midi is concerned.

    @onerez let me know if you find that velocity per step feature. I thought I saw it once but am having no luck now.

    @WillieNegus its driving me crazy as I am sure that I saw it somewhere. I registered for todays class so maybe I can ask..

    Are you talking about here in sampleverse? Add module import Audio?

    Bingo. Ok. Cool. Don’t have it with me as I’m driving but can’t you reverse the audio there?

    Most of what you guys are asking is either already there or in development. Sign up for one of the classes. You will be speaking directly to Roland product specialists and they are very receptive to your input. I was very pleased with the whole experience and am working on a list of questions/feature requests for the next one I attend. What’s nice is there is the main interactive audio/video presentation and also a text chat that can be addressed to the room or to individual attendees so you can ask questions without disrupting the main presentation.

    https://www.roland.com/us/roland_cloud_academy/zenbeats/

  • onerezonerez

    @anickt we have taken the classes. We we there last week. 😀

  • anicktanickt
    edited May 2020

    @onerez said:
    @anickt we have taken the classes. We we there last week. 😀

    Yeah - I know YOU were there 😆 but I was addressing anyone who is interested because I don’t think people realize how good of an app this is. For instance, do you know Sampleverse does pitch detection when recording or importing samples? It’s pretty good from what I’ve seen so far.

  • anicktanickt

    @onerez said:
    Is there a way to reverse the audio in audio that is added as a track? I know you can do this in a drum machine, but i want to reverse audio that is just on the timeline?

    PS - this is not currently available but I did request it and my request was acknowledged. You can load samples into drum machine and Sampleverse and reverse them.

    Per note velocity:

  • [Deleted User][Deleted User]

    @WillieNegus said:
    Is there a way to import midi into a clip? Can’t find it if so. If this isn’t possible, it really should be.

    In the mixer view from the settings button on the track

  • onerezonerez

    @anickt .... dang it I had them all selected LOL Thanks!!!!! I wish they would show the numerical range for the velocity

  • anicktanickt

    @onerez said:
    @anickt .... dang it I had them all selected LOL Thanks!!!!! I wish they would show the numerical range for the velocity

    I’m going to request that. I think I’m signed up for Thursday. I’m making a list.

  • onerezonerez

    @anickt said:

    @onerez said:
    @anickt .... dang it I had them all selected LOL Thanks!!!!! I wish they would show the numerical range for the velocity

    I’m going to request that. I think I’m signed up for Thursday. I’m making a list.

    Im in class again... just asked Matt. Its a feature down the road.

  • wimwim
    edited May 2020

    @WillieNegus said:
    Is there a way to import midi into a clip? Can’t find it if so. If this isn’t possible, it really should be.

    Midi can be imported on the timeline. Then you can select the resulting clip and copy/paste into the clip launcher. Two steps, but really quick ones.

    [edit - actually a few more steps as it creates a new track, which you may want to delete.]

    [edit 2 - humm ... long press on a clip brings up a midi import dialog. The only problem is ... it doesn't bring any midi in. @MatthewAtZenbeats ?]

This discussion has been closed.

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