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What happend to Lunar Lander??
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It was a FREE app to begin with, they could easily have suspended the IAP but keep their account for restoration of previous buyers, also putting a disclaimer about not being able to offer the IAP purchase would have been better, all that blaming on the apple store updates (which I agree are horrible) is pure B.S. from the dev, there are many apps still there that hasn't been updated in years and they still work fine, this one doesn't work anymore because of their poor programming as mentioned before and that's the kind of nasty attitude from the developer by blaming others, read the post I put before where he gets called out when he did the same some time ago for another desktop app:
https://gearspace.com/board/product-alerts-older-than-2-months/1317742-lunar-lander-audio-effect-plugin-pulsar-modular-2.html
OK, I apologize for not reading the context thoroughly enough. Point taken.
I'll leave you to chew on your outrage if it makes you feel better. I don't think I could get that worked up about losing the modest price of this IAP. But I understand these things really get to some people.
@NeuM : as I explained to you earlier, pulling the app from the store does not prevent your asking for a refund. A web search will provide details. In the U.S. , I think you only have one or two weeks to request a refund.
@wim: to me the lame thing was pulling it in a way that appears to prevent restoring/installing the IAP. Their excuse about iOS requiring constant updates is annoying but wouldn’t bother me if the IAP and functionality weren’t broken.
I don't know what's going to happen in either of these situations because I haven't tried either of them and the terms of the developer agreement aren't clear to me on them but:
1) I don't think pulling the app from sale would stop Apple from issuing a refund. Deleting your dev account might because then Apple doesn't have a signed dev agreement for paid apps.
2) Marking an app as not for sale probably complicates submitting bug fixes for current users. You could definitely submit the app for review and I'm guessing even get it approved, but I don't know if the system would allow for a release to the App Store if the app isn't currently for sale. Maybe this would actually work, but I'm not sure that it would.
Kinda makes supporting apps you've removed from sale more difficult. Certainly much more complicated than being able to handle it in your own customer support.
Looks like @gusgranite also reamed this developer for their unethical business practices.
If you read the thread which was posted on Gearspace.com (see above @Alex_Zvook post), you'll see this is a pattern by this developer. They offer software which they promote as being cheaper than the alternative, then they yank it after they get their revenue, claiming they can't support it because they're losing money. These guys appear to be scammers.
Yes, totally agree they're scammers, I'd suggest all of us commenting here and affected by this to put comments all over his facebook page where he never apologized or put a disclaimer or notice about what happened besides that response to a comment some time ago, here's their page:
https://www.facebook.com/pulsarmodular/
Great idea. The developer should be exposed for shady business practices and never get another customer.
Hmmmm a bit condescending, no? I don't see anyone chewing on their outrage just rightly calling out shitty business practices.
To dismiss this with the "oh well it didn't cost much" line doesn't help. I think you should care too. A collective shrug of the shoulders sends out bad message. I hate disposable anything, apps too.
I've spent the last 3 years buying loads of apps. I'm happy to buy them as I enjoy them and like to support small/new to iOS Devs but I'm already seriously thinking about drastically cutting back, especially on 'indie' dev stuff. It has to work for at least a few years otherwise I feel fleeced. I hate feeling fleeced!
Same here. I don't expect every small developer to get everything right, but when they communicate with their customers it can smooth out a lot of rough spots. And the really smart developers come HERE and ask for feedback directly. That's how you listen to and answer your audience.
42. Not all music apps. A diverse range. Not sure why number of refunds matter. Surely if anything it should be relative to the number of purchases.
It feels like they're bad at business. It's disappointing, as I liked this app quite a bit for guitar, and I bought the IAP mostly as a tip to the developers because it was so weird they didn't charge anything for an app that was already 95 percent functional.
I hate to be ripped off, too, but getting out the pitchforks for a $9.99 app? I think it's more likely that they suck at business rather than they're running a scam.
According to others with prior experience with this developer, it is a pattern of behavior. Sell product based on price, then kill the product. It's unethical.
Yeh, that does sound condescending, I'll admit. For that I apologize. Got a house full of Covid 19 people to care for right now and I've let that stress into my posts today. I need to stop that.
I don't understand the tradeoff between the negative energy of dwelling on small losses and the actual amount lost. We regularly spend money on things that we think are going to make us happy. I don't understand doing the opposite - allowing a loss to eat into our happiness. I'm not a person who likes to be unhappy, so my natural inclination is to put those things behind me and look instead for something to be happy about.
But I should know by now that it never, ever, ever, goes well trying to project that outlook to other people. I apologize and will show my self out with that.
I'd go read the Gearspace thread but I closed the page after looking at Gearspace's cookie and privacy policy. Through the opaque cover that tries to keep me from looking at their content, it looked like there were two pages in the thread. Doesn't look like a lot of complaints to me. I went to their Facebook page. Looks like they have pretty much favorable impressions. Same thing when doing a general web search.
Their apps are at the high end of cost for desktop plugins for a single feature plugin. I don't see anything that says they are cheap --- looks to me like they are pushing the opposite impression, expensive but high end.
There's no way they are drive by scammers. They have way too much work in their plugins for that to be the case. They may be really crap at customer support and bad at business and they definitely have issues with their attempt at doing iOS plugins, but I don't see anything anywhere to make me believe this was a scam.
The number of refunds could matter, as they might think you are "gaming" the system by buying and then getting a refund and still keeping the app.
They probably have a formula of how many and how often refunds are requested and you might have gone over their limit. And the formula might well take into account how many purchases.
Who knows...?
Not working 😩
Is the plugin working for you?
Did you ever use the standalone app for anything? That's a real question so I can understand because as a dev, I've never been able to figure out why anyone would want the standalone app version of a plugin effect. Although, I can see it being useful for a synth. I'm not trying to minimize the impact of the crash either. They do have a bug and if they didn't fix it, the app was going to be deleted from the app store anyway.
As an aside, I looked in the crash logs for Lunar Lander. It looks like they are getting a memory access error when they are trying to interact with the status bar for the device (hiding the bar would be my guess). They are probably accessing a reference that is gone and some kind of timing/interaction has exposed it that wasn't there before. The issue doesn't look like it has anything to do with the actual plugin.
Still showing up in my purchased apps. (Phew!) Screenshot today:
I was reminded of this thread when I was enjoying sounds from one of my music apps. I became aware of the app in front of me. (The app with lots of IAP.) This tingle in my heart…could this feeling possibly be love?
I don’t understand the standalone versions of effect plugins either… perhaps the idea behind this is to utilize it like a standalone effect processor for external gear?
Standalone works for me on iPhone 13 Max, but not my iPad M1. Plugin works, but I reinstalled so I cannot restore my in-app purchase making some key parameters locked including the third plate reverb.
I’m little bummed about the loss of cash, more bummed about functionality - its a cool sounding app!
Thanks for the reply. It's interesting that it works on your iPhone but not on your iPad. It definitely sucks that the IAP isn't recoverable. Hopefully they will actually bring it back later.
I think the main reason that some plugins have a live version in the container app is that the Apple demo code for an AUv3 did it this way. I think it does help to get it through the App Store review process. I think it also has the potential to confuse people who don't know what a plugin is and how to use them. In Lunar Lander's case, it definitely complicated their maintenance.
I just tried the standalone app on my iPad Mini that is frozen at iOS 12 (I think). It works there, but it takes a long, long time to load. My old iPad is definitely slow, but not that slow. They are doing something weird at launch. I looks like they are using JUCE too, so maybe that's an interaction that is causing them some problems.
It's not working as a standalone for me and the reason why I like to use standalone apps is to process external gear and not depend on another host to run it as that also means paying for another app like AUM or Cubasis and the extra CPU that involves even when I already have both
Not everyone who uses iOS music apps is for making music in their bedroom, many profesional touring musicians have iPads dedicated exclusively for one App onstage and that iPad is treated like another synth or musical instrument, others like me as Audio Technicians use some Apps in standalone to process some channels of the Audio Consoles for extra creative effects, I used to have Lunar Lander always open in standalone fullscreen assigned to process some channels and some of those sessions for some artists were already setup and now I have to redo and recreate all those effects with another app as I had it assign it also to change presets as I was changing console scenes, that's why I paid for the IAP, to support the developer and have some "security" on the App as I was using it professionally
What I don't understand is some people saying "it doesn't matter it was just 10 dollars and that B.S.", that's why some developers like this one treat their customers like disposable stuff, because they know most people who use iOS apps are bedroom musicians that just collect apps like collecting stamps or candy and don't care as they have lots of apps but some people like me use some Apps for their work and work ethics is the missing part here as the developer showed NONE
Also, we're talking about an App that is not even 1 year old!, I paid for the IAP less than year ago!, abandoning an app after such a short time is unacceptable!, I had this experience before with another apps but that happened after several years of using the apps, but this dude at pulsarmodular abandons the app and their customers in less than a year, that's unethical, shady and it's a SCAM!
@Alex_Zvook Welcome to the forum! 👋
That is super annoying. You probably need a hardware box or pedal for that kind of dependability?
Thank you for the reply. I totally get the idea of using the iPad as a sound module or a synth workstation. That is the primary way I use it too. I'm going to absolutely recommend that you look at getting AUM. It makes the iPad so much more capable for this use case. Being able to route audio and parallel reverb or compression, chain multiple effects, build channel strips, ... for like (US)$20 or so --- it's completely worth it.
I'm not trying to defend Pulsar Modular. I completely understand your frustration. But, I don't think they were intentionally scamming anyone. If I'm looking for the signs of a scam, this is the sort of thing I'm looking for,
https://apps.apple.com/us/developer/cosey-management-llc/id504404928
Checkout the names of the apps, the reviews, follow the link to the privacy policy.
It’s not a scam it’s just amateur business.
But they should have done more research on iOS. Most people will be wary of buying anything again from this developer.
The main issues here are IAP, the technology is flawed and doesn't benefit the consumer in the end, it means limited shelf life....
And also the AppStore, which the developer had issues with. If there was any point to the Appstore at all it would help prevent this kind of thing but it's there to protect Apple, I'll look forward to the time when they are forced to allow external sources and easier backups.
To be fair, the App Store protects developers from a whole lot as well. Distribution infrastructure breakdowns, hackers, currency exchange exposure, international finance laws, taxes, probably copyright lawsuits … etc.
It protects consumers in many ways as well.
Does it suck in many ways? Definitely. But it’s far from pointless and far from only benefiting Apple.
I’m curious @Carnbot how you think Apple will be forced into making backups easier. I’m aware of the chipping away at App Store exclusivity, but not aware of anything relating to backups. I’d love to think there was movement in that direction.
If external sources are allowed then backups will automatically be easier.
There should be a choice for developer and consumer and more options can prevent these situations.
I’m happy using appstores and not using them, but when you can’t install something you bought that means the system is broken.
Actually, it's Schrodingers Cat. Until there is evidence one way or the other it's both. Although I think it's neither. I think it's just the act of a selfish asshole. Someone who didn't look into the factors affecting iOS development or just used the issue that best suited the need to drop LL. Also, in analysis it looks a lot like a scam, but given the other enterprises this company is engaged in it seems unlikely.