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MixBox CS by IK Multimedia

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Comments

  • JanosaxJanosax

    @royor said:

    @Janosax said:
    Yes I downloaded them but there is no Mixbox folder in Files to place them. Mixbox don’t allow to import. Perhaps via iTunes? I have to try that.

    To import MixBox presets
    Don’t unzip the files.. just long-tap (on the zip file) and 'share' to MixBox..

    That works thanks!!!

  • wimwim

    @Simon said:

    @McD said:
    We never get
    full disclosure on how these major customer satisfaction debacles are pushed in the the store as an update.

    So we make up imaginary IK staff characters and put soap opera dialog in their mouths to explain what happened with the app... :smiley:

    I hope they release the whole series at once rather than that recent "new episodes each week" bullshit. This is definitely binge-watch material.

  • ghost_forestsghost_forests

    @espiegel123 said:

    @ghost_forests said:

    @espiegel123 said:

    @ghost_forests said:
    Yet another update that does precisely nothing. I don’t have any presets or anything saved but I still can’t access the full features. I’ve been defending IK for weeks in other places but this has gone on far too long, what an utter shitshow..

    Have you contacted iK? What you are describing doesn't seem typical of what people have reported recently.

    To clarify it all works in standalone but in AUM they’re all greyed out again. I thought this was the problem that most people were having tbh

    What does "they're all greyed out again" mean? Have you rebooted since installing the update?

    Duh, I forget that every time…. All working now!

  • akeiaakeia

    My motivation to buy ANY product from IK has reached 0% long ago. They messed up not the first time. They screwed over hardware customers (iRig BlueBoard) by not developing updates even when their original engineering was flawed. The hardware was worthless. They did not write drivers for windows (OSX and iOS worked) and the product was unable to connect to windows as a bluetooth device. Ignoring that bluetooth is a standard and should not even need any drivers.

    Their engineering is very flawed in my opinion. Seeing the pattern of not supporting some products my guess is that they buy some crappy asian designs and slap their brand on it. That would explain why they are unable to support their own products over time.

    I understand that their marketing department is top notch. They are able to sell people products. Lots of them. And after that they are not interested in supporting them. There are rumors that IK is being sold off to some kind of "financial investor group". I expect that this will make things even worse.

    My exeriences with small developers on iOS are top notch. I like to support them. Even buying products I not really need. But faceless conglomerates like IK always bring trouble. Their products may be cheap and even work in some sense. But when you have any issue with it you are doomed.

  • klownshedklownshed
    edited December 2021

    @akeia said:
    My motivation to buy ANY product from IK has reached 0% long ago. They messed up not the first time. They screwed over hardware customers (iRig BlueBoard) by not developing updates even when their original engineering was flawed. The hardware was worthless. They did not write drivers for windows (OSX and iOS worked) and the product was unable to connect to windows as a bluetooth device. Ignoring that bluetooth is a standard and should not even need any drivers.

    Their engineering is very flawed in my opinion. Seeing the pattern of not supporting some products my guess is that they buy some crappy asian designs and slap their brand on it. That would explain why they are unable to support their own products over time.

    I understand that their marketing department is top notch. They are able to sell people products. Lots of them. And after that they are not interested in supporting them. There are rumors that IK is being sold off to some kind of "financial investor group". I expect that this will make things even worse.

    IKM have screwed up and are pretty good at making people dislike them with the attitude of one or two of their spokespeople. They also annoy people by making you install all of their T-Racks plugins on desktop no matter whether you want to trial the ones you don’t own or not.

    But they deserve to be judged on their merits and failures, not on idle speculation, assumptions and rumours.

    My exeriences with small developers on iOS are top notch. I like to support them. Even buying products I not really need. But faceless conglomerates like IK always bring trouble.

    Always?

    One thing to bear in mind. Not only are IK bugger than the average independent but they’re an Italian company. The online presence on forums and social media in the English speaking world comes from, at least in part, the US. The immediacy of dealing directly is missing. Not an excuse. In fact I believe IK not controlling the English speaking inter webs directly from Italy adds to their issues.

    Their products may be cheap and even work in some sense. But when you have any issue with it you are doomed.

    With the pedal board thing yes definitely. I’ve also got a load of peripherals I’ve had over the years that no longer work because the developer abandoned them and never made new drivers after they broke. Otherwise perfectly fine audio interfaces can’t be used as the software is dead for example.

    But not so much with anything else. Even this MixBox fiasco seems to have been un-doomed by IK. It took them a couple of weeks but it seems to be fixed now.

  • richardyotrichardyot

    I've not had the time to test this update, due it being Christmas and all, but if this new version does indeed fix the issue with the missing plugins then I will happily change my one-star review on the App Store to five stars.

    If they've fixed the problem then it's all good. Communication could have been handled better, but ultimately if they've rectified the mistake they deserve some credit for it.

    And the app is undoubtedly really good, that's why we've been using it after all.

  • Sam23Sam23

    works with the latest update now on garageband iPad Pro M1/1TB 👍

  • bobbyj8866bobbyj8866

    I think IK handled it well. Software is incredibly arcane at times and results from small changes can be unpredictable, but even testing thoroughly has seen bugs slip by in just about every developers products. The test is not that everything is always perfect and no one ever makes a mistake, it’s how they handled the issue one they were aware of it.

  • NeuMNeuM

    @Sam23 said:
    works with the latest update now on garageband iPad Pro M1/1TB 👍

    Did you update with the prior flawed updates before updating to this latest update, or did you wait until the problems were solved before updating to this update? (I realize I’m overusing the word “update”).

  • NeuMNeuM

    @NeuM said:

    @Sam23 said:
    works with the latest update now on garageband iPad Pro M1/1TB 👍

    Did you update with the prior flawed updates before updating to this latest update, or did you wait until the problems were solved before updating to this update? (I realize I’m overusing the word “update”).

    OK, I’m sort of answering my own question here… I updated and was presented with a pop-up “Restore Purchases” button which solved the missing presets problem.

    Yes, it finally seems like it’s OK to update.

  • ecouecou

    Can anybody confirm if the update works in Auria Pro. I am still on 1.2.

  • Sam23Sam23

    made every update🤷🏻‍♀️

    @NeuM said:

    @NeuM said:

    @Sam23 said:
    works with the latest update now on garageband iPad Pro M1/1TB 👍

    Did you update with the prior flawed updates before updating to this latest update, or did you wait until the problems were solved before updating to this update? (I realize I’m overusing the word “update”).

    OK, I’m sort of answering my own question here… I updated and was presented with a pop-up “Restore Purchases” button which solved the missing presets problem.

    Yes, it finally seems like it’s OK to update.

  • richardyotrichardyot

    @ecou said:
    Can anybody confirm if the update works in Auria Pro. I am still on 1.2.

    Yes it works - there is one big gotcha though:

    Update MixBox to the latest version, and open the standalone to restore your purchases first, before you open any Auria projects (otherwise you will lose data from the missing plugins, and if you restore purchases afterwards that data is not restored).

    IMO this is still a really poor implementation of the app. If at any point an update causes the app to "forget" that you own the IAPs already, and you open your DAW before restoring your purchases, you can lose data. You can't really use this app in production in this state.

  • ecouecou

    @richardyot said:

    @ecou said:
    Can anybody confirm if the update works in Auria Pro. I am still on 1.2.

    Yes it works - there is one big gotcha though:

    Update MixBox to the latest version, and open the standalone to restore your purchases first, before you open any Auria projects (otherwise you will lose data from the missing plugins, and if you restore purchases afterwards that data is not restored).

    IMO this is still a really poor implementation of the app. If at any point an update causes the app to "forget" that you own the IAPs already, and you open your DAW before restoring your purchases, you can lose data. You can't really use this app in production in this state.

    Thank you Richard.😎👍

  • Vip8888Vip8888

    @richardyot said:
    IMO this is still a really poor implementation of the app. If at any point an update causes the app to "forget" that you own the IAPs already, and you open your DAW before restoring your purchases, you can lose data. You can't really use this app in production in this state.

    I’m still on 1.2. Is it worth updating at this stage, or would it be better to hold off (on the off chance there could be further improvements)? Are there any benefits to updating? With the latest fixes, presumably I could continue to use 1.2, and if I later update any existing projects would now still work (right?).

  • MatthewKayMatthewKay

    What’s with the two icons for MBcs when picking it as AUv3?

  • SamuSamu

    @Sawiton said:
    What’s with the two icons for MBcs when picking it as AUv3?

    One of them accepts midi-input the other one doesn't...

  • MatthewKayMatthewKay

    Ah, okay. Thank you. I assume it is always either the first or second icon, regardless of host, that accepts midi? Once I figure out which is which, I just have to remember the order?

    @Samu said:

    @Sawiton said:
    What’s with the two icons for MBcs when picking it as AUv3?

    One of them accepts midi-input the other one doesn't...

  • SamuSamu

    @Sawiton said:
    Ah, okay. Thank you. I assume it is always either the first or second icon, regardless of host, that accepts midi? Once I figure out which is which, I just have to remember the order?

    @Samu said:

    @Sawiton said:
    What’s with the two icons for MBcs when picking it as AUv3?

    One of them accepts midi-input the other one doesn't...

    Well some hosts give more info than others. AUM shows the other one as Musical Effect.

    Some hosts are better at showing the plug-in capabilities than others :sunglasses:

  • dobbsdobbs

    But one of them is only there because it has the old plug-in ID and has no other advantage, right?

  • SamuSamu

    @dobbs said:
    But one of them is only there because it has the old plug-in ID and has no other advantage, right?

    I recall that 1.2 had midi-input (at least I used midi to control the ring-modulator frequency) so the 'other one'(Effect (AU)) can't be 1.3 as 1.3 also has midi-input?!

    If I recall correctly 1.3 shipped initially with one plug-in visible with midi support so the added 'Effect (AU)' without midi can't possibly be there for '1.2 support' as 1.2 also had midi support?! (Ie. we should actually see 4 plug-ins, two with legacy Plug-In IDs and two with 'new' Plug-In IDs).

    I wish hosts had options to 'hide' plug-ins. I'd definitely hide the Effect (AU) as I see no real point in having it there as I almost always use midi to control it...

    Anyways, things work kinda ok now so...

  • GratouilliGratouilli

    @Samu said:
    I recall that 1.2 had midi-input (at least I used midi to control the ring-modulator frequency) so the 'other one'(Effect (AU)) can't be 1.3 as 1.3 also has midi-input?!

    Here is the 1.2 in AUM :

  • SamuSamu

    @Gratouilli said:

    @Samu said:
    I recall that 1.2 had midi-input (at least I used midi to control the ring-modulator frequency) so the 'other one'(Effect (AU)) can't be 1.3 as 1.3 also has midi-input?!

    Here is the 1.2 in AUM :

    That's weird, I can almost swear I was routing midi to the effects in MixBox...
    ...anyways now that there's an AUv3 that identifies itself as Music Effect I'm more than happy :sunglasses:

  • richardyotrichardyot

    @Vip8888 said:

    @richardyot said:
    IMO this is still a really poor implementation of the app. If at any point an update causes the app to "forget" that you own the IAPs already, and you open your DAW before restoring your purchases, you can lose data. You can't really use this app in production in this state.

    I’m still on 1.2. Is it worth updating at this stage, or would it be better to hold off (on the off chance there could be further improvements)? Are there any benefits to updating? With the latest fixes, presumably I could continue to use 1.2, and if I later update any existing projects would now still work (right?).

    It's safe to update, just make sure you restore your purchases in the standalone MixBox before opening any projects.

  • JanosaxJanosax

    @richardyot said:

    @Vip8888 said:

    @richardyot said:
    IMO this is still a really poor implementation of the app. If at any point an update causes the app to "forget" that you own the IAPs already, and you open your DAW before restoring your purchases, you can lose data. You can't really use this app in production in this state.

    I’m still on 1.2. Is it worth updating at this stage, or would it be better to hold off (on the off chance there could be further improvements)? Are there any benefits to updating? With the latest fixes, presumably I could continue to use 1.2, and if I later update any existing projects would now still work (right?).

    It's safe to update, just make sure you restore your purchases in the standalone MixBox before opening any projects.

    Have you reported them your issue?

  • richardyotrichardyot

    @Janosax said:

    @richardyot said:

    @Vip8888 said:

    @richardyot said:
    IMO this is still a really poor implementation of the app. If at any point an update causes the app to "forget" that you own the IAPs already, and you open your DAW before restoring your purchases, you can lose data. You can't really use this app in production in this state.

    I’m still on 1.2. Is it worth updating at this stage, or would it be better to hold off (on the off chance there could be further improvements)? Are there any benefits to updating? With the latest fixes, presumably I could continue to use 1.2, and if I later update any existing projects would now still work (right?).

    It's safe to update, just make sure you restore your purchases in the standalone MixBox before opening any projects.

    Have you reported them your issue?

    No, but I guess I should :)

  • KashiKashi

    Pretty sure I've asked this before, but I can't find it.....
    How do I remove an effect from a chain?

  • gusgranitegusgranite

    @Kashi said:
    Pretty sure I've asked this before, but I can't find it.....
    How do I remove an effect from a chain?

    Effect selector up top then select Empty instead of another processor

  • KashiKashi

    Effect selector up top then select Empty instead of another processor

    Cool. Thanks @gusgranite :)

  • NeuMNeuM
    edited June 2022

    By the way, those of us who still have and use MixBox on desktop (macOS) can now download new "Signature Presets" from John Kurzweg.

    You will find the new presets download under the "My Products" tab with your registered copy of MixBox on the IK Multimedia web site.

    Scroll to your registered MixBox product information, click on the "Download Resources" button and then download the John Kurzweg file.

    After you download it, look inside the folder for installation instructions.

    And to be clear, these also work with the MixBox CS version for iOS but getting them installed on iOS is a bit trickier. I recall there are instructions on how to do this here on the site.

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