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Comments
I’ve got no problem with the price rises jus as long as they’re matched by a commensurate level of app support.
Yeah this, some bad iOS reviews has nothing to do with Chris being an unpleasant person, he just is.
You mean you’re not buying the $1500 trestle table?
A Maccas burger and KFC are not the same but they are both competing for your "junk food dollar".
AD and all the other "FX developers" are competing for iOS music maker's dollars.
Anyway, that's my take. You have yours, so fine.
Don't be silly. But wait, do you mean you can find it for $1500??! I can't see it anywhere for less than $1600! Let me know if it's cheaper somewhere because then at least I can get a bit of discount on my second one. 👍
nov 10, 2020 silicon macs with m1 processor released
mar 21, 2023 no native silicon audiodamage plugin installers -without rosetta requirement-
Hell no! I have friends who work in sales, and have discussed the trend to move to subscriptions with both of them. A few years back both of them were sent to seminars and given access to online courses to push the concept. Both of them got the general message that subscriptions increase sales but don’t benefit the customer, so the work has to be put in to convince customers that they benefit from them. They even pointed me to free online resources that educate salespeople about this.
For perspective, one of them works in software sales, and the other sells real estate investment courses.
So it’s not just iOS where they are having problems keeping up to date. I suspect that the problem is really that they are a small team (2 people, from the looks of it), and they have a fair few products across both desktop and iOS. Just maintaining those must be a huge task, and I suspect the fulfilling part of the job for them is creating new stuff.
Which sounds like I’m defending the attitudes. I’m not: but it possibly goes some way to explaining them. If the above is the case, why not say so? Instead of blaming people who have parted with their hard earned cash, most of whom aren’t idiots.
Like most of the people here, I went looking for the tidal wave of drive-by bad reviews and didn’t find them in the UK app store. High star ratings, mostly positive reviews, most negative reviews are simple bug reports. A very, very tiny number of numpties who just look silly among the other reviews, and therefore easy to spot and ignore.
I’m not privy to the economics of app development, but it’s clear that recently it’s not been sustainable for many devs, so if they think the price rises will help, good luck to them.
In my case it probably means I will be thinking twice or more before purchasing, but so be it. If something is good enough and does something I can use a lot, I’ll pay for an expensive app. If it’s something I might only use occasionally, and it costs a lot, I’ll probably pass.
What concerns me more is that the more you charge, the more customers will expect in terms of things being updated, bugs being fixed etc, so if you’re not going to rise to that challenge you may find you’ve made a rod for your own back. Likewise if you develop a reputation for leaving customers high and dry.
I don’t mind the price increases but the Twitter vitriol is something they really need to check themselves on.
I use to follow the lead designer on Twitter, but at one point it got so bad with the vitriol and bad taste posting that i had to unfollow him.
I think as a small team they should really check themselves and how they represent themselves on Social Media. It’s hard to separate the person from the company when there’s only two of them.
Make great products. When customers get under you skin, keep it to yourself, because you tend to lump us all in with “the bad customer” when you do your $h17 posts about how bad customers are…and that isn’t cool imho.
Grow up and focus on the goal: Blowing the minds of the people that understand what you’re doing and please your customers and support system.
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This is the nut of it. Even small shops (even one-person shops) need to recognize what they're not good at, and get help where they need it. I don't know, but I suspect that general attitudes about AD would be a lot more positive on this forum if no one knew anything about the personalities behind the software. From what I've seen, this crowd is pretty tolerant of software with bugs, and scant documentation and support, when there's a perception that the developer is a good person/team.
Exactly. Saying things like “the customers are kind of shit about reviewing things” is incredibly crass and off putting
. Frankly, it’s unprofessional , and this now moves on my end from loss of respect to actual dislike.
Bluntly put…if you want better business, don’t be a prick.
Agreed
Wow, bit of a PR disaster, that one.
Providing support for your product/service and dealing with customers is 50% of the job for every business, big or small. If a small business owner can't, or won't do it, they should go and work for someone else where they'll undoubtedly earn more money, and let them deal with customer support instead.
A sensible price rise is perfectly justifiable, but if they think tripling prices to scare off 'low-knowledge customers' is going to reduce the number of 'shit' reviews then they're in for a shock - for a tenner I can overlook an FX app that freezes up every single time I add a second instance in AUM. For £30, nope. I want support and a fix for that please.
I think they might just find they're going to replace bad reviews from 'low-knowledge, shit customers', with those from 'high-knowledge customers' expecting proper support!
AD is shit at reviewing customers? 🤔
Very meta….lol…but very true. What’s the saying? “Do unto others as you would have them do to you” 🤔
😄 good one!
@Michael evaluated the options for making a steady income from his IOS programming efforts and arrived at the Model he intends to use for Loopy Pro going forward. Getting regular investments from a base of users overtime is key.
Let’s see what Audio Damage has “up their sleeve” to mitigate increasing pricing for their customers. The usual options are bundles but since we own most of their apps for less than $10 we won’t ever see a calculated benefit for a bundle that assumes all apps are priced ~$30. So, bundles won’t help us.
I don’t mind a developer complaining about “some” customers… I know it’s NOT me so let them vent. If you have ever supported products you might know that there are a handful of customers that are really hard to satisfy and they can be a total pain. You typically just need to write them off as a lost cause. Being ignored they tend to escalate. And this doesn’t mean you hate all your customers.
“The customer is always right” is a mantra that a large company instills in its support people. But honestly, “Not all customers are right but you should avoid telling them so if at all possible.”
I can't justify T.E. prices. Maybe others can.
The Loopy Pro model is a great one, as is the Wotja Pro model, I don’t see how they are relevant to this discussion though. Those apps are very different in kind from the Audio Damage apps. No one’s going to pay a subscription for Ratshack Reverb.
A few desktop developers use subscriptions to cover their whole range, plugin alliance being the one that springs easily to mind…
Yes they also have a rent2own model this is another interesting take on the subscription model.
I think that would be a more palatable option than the endless well of a subscription with no "ownership" for customers.
I can see what you’re saying …except he said “generally”, not “some”. That , along with past behaviors, show this isn’t an isolated incident. More worryingly, there are far more positive than negative reviews…does this guy think he walks on water and only deserves 5 star reviews? To me, this shows (besides a complete lack of self awareness) that he views ANY criticism as automatically invalid. That’s the sign of someone who quite frankly isn’t worthy of business until he pulls his head out of his ass and start acting more professional.
True… but for those that own these apps price increases are not relevant. But going forward Audio Damage may create a new access model for new apps that involve repeated “investments”. And if you write a bad review your price to play along goes up
I get what you’re saying, I was just clarifying. Guess I was a little sleepy and irritable last night. My apologies 🤝
I don’t wanna derail this convo, just saying I agree with you. It put me off of them almost completely.
I guess I'm totally weird.
I like it when developers are honest. I enjoy Chris's style and Jens as well (though I was sad to see him melt down like that). I'm watching in puzzled fascination as reaction to that little post grows toward 200 posts. I'm like "I'm sure this is real and I know I must be the odd one because these are reasonable people. But wtf? How can they seriously care so much about this?"
😂 (laughing at myself, not you)
Thanks, but no apology needed as no offense taken.
Lots of differing viws and theories on this subject.
I guarantee the only thing that will change is the prices will go up.
AD simply sucks at supporting their products.
I can deal with iOS stuff crashing or having issues if it’s like $5. Not if it’s $20.
They want to raise prices to desktop level, they need to offer refunds if the stuff breaks.
Constantly blaming iOS updates, etc. is BS.
I’m not saying your wrong but I’d like to understand where the evidence is.
I have seen this type of comment a lot and I never seem to experience crashes with their stuff.
Are there bugs in these apps you can easily point to that can be re-produced?
I haven’t been seeing many crashes at all lately to be honest with the exception of me using too many copies of a single app in AUM. That’s easy to “break” because of the requirement to limit a single app to precise memory allocations and the agreement to terminate it when the user forces the issue with too many copies.
Looking into support data, I can see that Audio Damage uses a Discord Server for interacting with customers.
Chris is on it right now taking questions… Replicant 3 will probably drop tomorrow with an IOS discount for a short period of time.