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Comments
I know I shouldn't, I really have no solid basis for it, but I'm going to say it anyway. IK Multimedia, you mofos have done it again. Here come the IAPs that were promised not to be.
If anybody has beta tested iOS apps then you’ll know it’s not easy for devs to test all the IAP type stuff. The TestFlight conditions don’t replicate real life IAP usage as all IapS are ‘free’ and your own purchase history doesn’t count whilst testing.
Lol! But good to know, they are working on a solution.
I have read about this kind of issue in gaming forums every now and then in the past and the devs could easily fix this (unlocking IAP for customers of the original version).
Geez, I truly can’t believe the massive assaults and tirades I’ve seen today from members of a forum generally regarded as the friendliest and most supportive of all on the internet.
You’d think all the world’s “Gods” had taken a massive shit upon every forum member!
Please all, take a chill pill, and RELAX.
IK has recognized the issue, acknowledged it, and is working on it.
It’s not like your future multi-platinum mega hit has been destroyed by a blip in the grand scheme of things.
I agree. But I still wonder how they can not have checked this before release the update ;-)
True, it's not the end of the world for me either. But I've been an IK customer since Amplitube 1.0 and this isn't a first experience with IK. I've seen a lot of ups and downs and the downs are on them, as are the ups.
The IK iOS team often has issues with project management. You only have to look back at the pricing missteps that affected MixBox when their Black Friday campaign started. The price listed on the App Store was higher than the price stated in banner adverts on the IK website and IK then had to reduce the price on the App Store to match. Many customers had already purchased at the higher price before the issue was resolved.
It’s plain to see that this was once again a project management issue as not only did the restore purchases not function properly, the upgrade to full IAP was listed at different price points in different countries (e.g. £24.99 in the UK and $79.99 in the US).
It was obvious that IK was going to follow the Amplitude ‘Custom Shop’ IAP strategy when they renamed the app to MixBox CS as part of their BF marketing campaign. But once again IK has managed to tarnish its customer service reputation, even though the product itself is excellent. Let’s hope they learn from their mistakes.
Ref the time it takes IK to fix issues of this nature. Much as they have offices in the US, Tokyo, and the UK, their head office is in Italy so for most US customers, the best you can hope for is the following day.
Yea well, as someone who develops software myself, I get it. Those things happen all the time, it's unfortunate but it happens. There is just too much stuff that can go wrong in development. If they are working on the problem, I'm willing to give them a few days to fix it. If that problem still persists in a month, I'm going to be rather unhappy.
https://www.ikmultimedia.com/news/?item_id=11942
You can now get MixBox for Mac/PC OR iPad for free with any IK Multimedia hardware purchase over €99 until the end of January.
Might be one of the reasons they've changed the pricing model for MixBox for iPad. You can't do things like this if it's a paid up front app. With this promotion, you can unlock the full IAP for the iPad app from IK multimedia's website which is interesting...
I can see other developers doing this kind of thing to enable you to have a 'free' iPad app with a purchase of a Mac/PC app without any Apple App stores being involved. 🤔
Yea it's actually a smart move if you ask me. This way the stick to the App Store rules, but can include the iOS stuff in promotions.
There is no need to throw the teddy out of the cot. I’ve spoken to many developers who’ve been bitten by issues relating to how the App Store works and ended up looking silly. I’m told it is very difficult to test these kinds of things before changes go live. IK are trying to fix it, and they will. Nobody is getting robbed and nobody needs to pay again. I need to use it right now and I can’t but, it could be worse you know. Chill, have a jam sandwich, a little patience and IK will bring the planets back into line.
Damn I just bought it on sale, but I was thinking of picking up one of their compact interfaces anyway :P No regrets though, wasn't sure at first if I would need to full monty but now I find I'm sticking it on the end of every effect chain.
As for the IAP bug, people really need to chill. Making software is hard. Testing is hard. Apple make it extra hard with restrictions on what you can test and how long updates take to propagate. Jumping to the conclusion that IK are trying to charge you a $80 IAP for an app you just bought in full (rather than it being a bug) is, frankly, kinda dumb. IK have been around for decades, if they were scam artists I suspect they wouldn't still be here.
Maybe, just maybe, if your days' work depends entirely on one bit of software, avoid hitting the update button until you're sure it's going to work.
This isn’t some isolated case of IK Multimedia not being on top of managing their iOS App Store properly. E.G, There’s another glaring error on the App Store that’s been pointed out to them on multiple occasions. The App Store listing for both Syntronik and Syntronik CS states that you can purchase individual synths for £8.99 but this isn't the case. You can only upgrade to Syntronik Full or Syntronik Deluxe (or upgrade from Full to Deluxe).
In the bigger scheme of things, this isn't a major issue, but it is another example of a marketing department with a lax attention to detail. This does in fact end up costing customers money, there were some that purchased MixBox CS at the higher price during the Black Friday promo mix-up that didn't ask for a refund. I saw one comment where the customer felt they'd benefited so greatly from the recent desktop group buy, they didn't ask for a refund, and I'm sure there were many others that purchased MixBox that initial BF promo weekend that were completely unaware of the price change.
These are genuine mistakes on IK's part and not a purposeful strategy to defraud, but it still sucks from the customer's perspective.
I am lost paid £50 or so for Mixbox and now it wants more money to unlock what was previously unlock?
Have I just slipped into another dimension???
You don’t need to pay more. Read up-thread. There is a bug in the update. Your purchase is supposed to be recognized and automatically unlock the IAP but it doesn’t. They are working on a fix. Don’t pay for the purchase.
You know, I really don’t get this forum sometimes. On the one hand we practically revere a developer that releases (to great fanfare) a buggy unusable app that never gets fixed, that have borderline dodgy marketing tactics, and who seemingly boycott the forum for taking some criticism. Then we slam IK for releasing a bad update that they immediately acknowledge and state they are going to fix. Even though they have developed some of the best apps on iOS and still stay engaged with their customers after all these years.
I like the good faith approach. Let’s apply it across the board.
+1
Good point, @gusgranite
We should probably fall someplace in the middle, although I think reaction has to do with the fact that it's a $79.99 error — which will be fixed but is not insignificant. Yet @jonmoore is also right to point out that this isn't the first time IK has been somewhat dodgy in their practices. I asked for a refund not to stamp my foot about the IAP mess-up but because it was an opportunity to unload an app that I don't think is that great, really. (For me! I get people love it!)
That's the most precise vague description of a specific developer I have seen in quite a while. 👏🏻
😂
Already regretting jumping in… lol
Reposting for those just waking up to the update Bug:
It is a lot of money, agreed. I hope they get it sorted quick.
To paraphrase the legendary George Clinton, 'free your apps... and your ass will follow.'
Happening to me as well, which is EXTREMELY frustrating as I was mixing a clients project in Auria Pro and of course all the MixBox instances are dead.
I get where @SNystrom & @gusgranite are coming from, but there's a lot of us who've been using iOS/iPadOS music production as our sole platform for years. We all buy the $100 apps without blinking and spread the word that this platform is not a joke or a toy. Serious work is being done and can be done on the platform, so forgive me if I take it seriously. I haven't frequented the forum nearly as much as I used to because I've been very busy (thankfully) doing work, and I use iPadOS 80% of the time.
Updates are important to software, the user base likes new features and promot bug fixes. But if iPadOS is really going to gain steam and be used seriously then plugins we've dropped $50+ on should at least be somewhat dependable and "change for change sake" overhauls & updates need to be few and far between.
Many of us have totally embraced the format and in turn IK Multimedia, which has what, over a dozen apps catering to the community? Basic restoration of our purchases should be quadruple checked before an update goes live, that's all. Everytime they've done this CS treatment to an app it's a been a big deal like this...
I'm not great at subtweets. There are any number of sainted devs this could refer to....
I probably shouldn’t have but I was referring to AudioKit.
I don’t think it’s that unreasonable to be a bit upset by this. I paid a lot for the app and it’s quite a lot for me to be spending. Not to mention something similar happened to me before from them when they updated syntronik cs to a subscription. I lost all my purchases on there from it and never got a clear answer from them and it still has never been rectified so yeah, I’m a little testy with ik right now.